Archive for the ‘Volunteer Management’ Category

Eight Tips For Writing the Perfect Thank You Note

Wednesday, January 26th, 2011

volunteer, volunteering, volunteerism, thank youYou’ve thanked the volunteers that serve with your organization, right?  Thanking them when they’re serving is important, but it’s also important to show them that their service is important even when they’re not serving.  A thank you note sent to a volunteer at their home is a great reminder that they’re an important part of the organization.  Here are eight tips for writing personal thank you notes to your volunteers:

1)      Focus on the volunteer.

Before you write the thank you note, try writing the volunteer’s address on the envelope and write it out by hand.  As you’re writing their address, think about your relationship to the volunteer; think about where they’re living and how they’re serving.  It will help you to write an individual message for that volunteer

2)      Write the note by hand.

Unless the number of volunteers your organization has makes writing a thank you note by hand unfeasible, take the extra time to write the note out by hand.  A hand written note will mean more to your volunteers and shows that you’ve taken the time to focus on each volunteer specifically.

3)      Talk about the volunteer’s service directly.

When you’re thanking your volunteer for their service, include a note about something that the volunteer has done.  Whether it’s figuring out a new way to do something, making sure that the people they work with are always smiling, or being the only one that can figure out how to make the copier stop squeaking, be sure to draw attention to it.

4)      Talk about how the volunteer’s service is changing or improving the organization

If the new way of doing something improves the office work flow, tell the volunteer how many hours the improvement saves over the course of a year.  If the volunteer helps to buoy everyone’s spirits, tell the volunteer how their presence makes everyone’s day a little easier to get through.

5)      Try writing a draft before writing out a thank you card.

Your writing will get a little bit better with each draft.  You can keep an early version of the thank you note in the volunteer’s file where it can serve as a reminder of the great work they’ve done for your organization.

6)      Keep it simple.

Your thank you note doesn’t have to be a complicated and involved.  It doesn’t have to be a Presidential address.  It can be two or three lines, simply written that come from the heart.  Pretty words are great when you’re trying to charm someone, but meaningful words are more important when you’re trying to thank them.

7)      Think of how your organization can serve the volunteer better.

If there is something that your organization can do to make the volunteer’s work easier to do, mention that you’re trying to make those things happen.  Whether it’s a brighter desk lamp, more thorough trainings, or simply involving the volunteers more in the day-to-day operation of your organization, let the volunteers know that you’re willing to support them and the work that they do as much as they support you and your organization.

8)      Write a lot of thank you notes.

If you’re not used to writing thank you notes to your volunteers, write a lot of them.  It will get easier, and you’ll get better at it.  Remember, you can never say thank you too many times.

What are some of the ways that you’ve said thank you to the volunteers you work with?  Let us know about the awesome ways of showing your volunteers that you appreciate them – whether it’s high fives in the hallways or winter wellness kits full of tissues and vitamin c.  Let us know in the comments!

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Standing Ovation for Hands On Nashville!

Thursday, December 2nd, 2010

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Giving Thanks for Volutneers

Tuesday, November 23rd, 2010

Thanksgiving is in two days.  Soon, we’ll all be sitting around dining room tables with our friends and family and mountains of food that will keep us in leftovers for days.   We’ll fall asleep while watching football, only to wake up a few hours later to eat pie.  We’ll spend time thinking about what we’re all thankful for over the past year, and into our future.

Have you taken time to give thanks for volunteers?  How do you show them that you, as an individual and as an organization, appreciate the time that they give to you?  You don’t have to hold a huge and elaborate dinner to highlight your volunteers’ accomplishments.  Let your volunteers know every day, and throughout the year, that they’re important to you, and to your organization.  Here are some ideas you can use to show your volunteers how important they are:

  • On the volunteer’s first day, make sure that everything they’re going to need is available for them
  • Set up a “volunteer of the week” section of your organization’s newsletter
  • When flu season starts, put together a wellness kit for your volunteers with tea, tissues, vitamin C and hand sanitizer
  • Make sure volunteers get treated like any other employee in your organization, they’re not “just volunteers”
  • Hold volunteer specific events like lunches, coffees, or educational events to bring your volunteers together
  • Send volunteers cards thanking them for serving with your organization
  • Try to set up some time outside of the organization for volunteers to socialize with each other
  • If your volunteer is in school or employed outside of your organization, contact their boss or school administrator and send that person a thank you note for allowing them the time to volunteer
  • Send notes to your volunteers on the anniversary of the day they started volunteering with your organization highlighting all of the work that they’d done over the past year
  • Be sure to highlight volunteers’ achievements to other staff members whenever possible so all staff members are aware of the volunteer program and can thank the volunteers for their work

Most importantly, don’t forget to actually say thank you to your volunteers.

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Get HandsOn Tag Challenge Update!

Today’s Celebrity Tag is Bill Clinton!  Tag Bill for swag!

Bill Clinton

Are YOU up to the challenge?

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Family Volunteering and Your Employee Volunteer Program

Friday, November 19th, 2010

National Family Volunteer Day is tomorrow, a day for families to go into the community to work together and make their communities better.  It’s also an opportunity for corporate volunteer programs to bring their employees and their families together to improve the community.  If you work for a company that doesn’t have a employee volunteer program, you can find out how to start program and learn some of the best practices here.

There is a lot to consider when planning a large volunteer event with your company’s families.  Be sure to plan the event carefully, make sure the project design contains tasks for all of the members of the families, and be sure to manage the project attentively.  Don’t forget about risk management when the project is being planned.

Here are some more tips for planning your employee and family volunteer project:

Planning

  • Verify all of the logistical information before sharing the information
  • Be sure to choose a task that doesn’t require any special skills, or plan time to train the employees before the event
  • Communicating with the partner agency is essential to a successful and enjoyable event

Project Design

  • Work with organizations that have projects where employees and their families can see and experience the impact of their work
  • Make sure the project meets a real community need and is seen as a benefit to the community
  • Don’t simply have the employees and their families do a task, turn the project into a learning experience

Management

  • Provide an orientation to the families prior to the project
  • Provide opportunities for the families to interact with one another
  • Explain to your volunteers the mission and goals for the organization and what is hoped to be accomplished as a result of the project

Risk Management

  • Assess the project site before the event for safety
  • Identify any equipment or areas of the project site that may be unsafe or a liability concern
  • Inform family members that they must report any accident or injury and to whom they should report

Most importantly, don’t forget to have fun!

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Get HandsOn Tag Challenge Update!

Yesterday’s Get HandsOn Tag Master was David Resnick!  David has won a pair of round trip tickets on JetBlue, $25 for himself, and $100 for his favorite charity!

Today’s Celebrity Tag is Alicia Keys!  Tag Alicia for swag!

Are YOU up to the challenge?

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Family Volunteer Ideas

Thursday, November 18th, 2010

National Family Volunteer Day happens every year on the Saturday before Thanksgiving. This year, it will take place on November 20, 2010. Now would be a good time to get ready for it by planning a project for your family. The following ideas for volunteering as a family come from our Tampa Bay affiliate, HandsOn Tampa Bay.

National Family Volunteer Day was created to inspire families with children young and old to give back, in any way they choose; volunteering with a local nonprofit, helping neighbors in need, or picking up litter at the local playground.

The growing movement makes it easy to nurture a tradition of family service and shows children that they can make a difference!

Think about organizing your own family volunteer project.

HandsOn Tampa Bay offers a few easy project ideas that can be done your own home or neighborhood since visiting an agency with small children can sometimes be overwhelming (for you and for them!)

  • Donate Clothes for School Age Children Contact friends and family about your project and set a date and time to collect clean, wearable clothing for children and teenagers of all sizes. Supplies needed: boxes to hold the clothes. Time needed: 10 hours to plan, promote, accept and deliver donations.
  • Knit Hats for the Homeless For ages 8-99. Supplies needed are: yarn. Time needed is up to you. Knit hats for people living in shelters or on the street.
  • Create Snack Packs for Ronald McDonald House Residents For ages 6-99. Supplies needed are 1-gallon food storage bags, snack items like fruit cups, granola bars, trail mix, chewing gum. Maybe add a puzzle book and a pen. Time needed is shopping time and 2 hours to assemble and deliver. Parents of children in the hospital spend their days at the hospital. Having a snack pack with them saves them a trip to the vending machine or cafeteria.
  • Toiletries for the Homeless For ages 6-99. Supplies needed are 1or 2-gallon size food storage bags, soap, washcloth, toothpaste, toothbrush, comb, emery board, safety pins, shampoo, lotion, sewing kit, razor, etc. Set up an assembly line to fill the bags and have each child place each item in the bags. Time needed is shopping time and 2 hours to assemble and deliver.
  • Conduct a School Supply Drive For ages 5-99. Supplies needed are backpacks, notebooks, pencils, folders, crayons, etc. Time needed is shopping, collecting, delivery time, (approximately 10 hours). Contact friends and family about your project and set a date and time to collect supplies.
  • Host a Pet Food/Pet Toy Drive For ages 5-99. Set up a collection point, promote with family and friends.
  • Create Greeting Cards For ages 5-99. Supplies needed are paper, markers, stickers, envelopes. Time needed is 2-3 hours to make cards and deliver to nursing homes, VA hospitals, Shriners.
  • Pick Up Litter at Your Neighborhood Park For ages 8-99 Supplies needed are trash bags, gloves, rakes. Time needed is 2 hours. Leave your tied, filled bags near trash receptacle at park.
  • “Adopt” a Neighborhood Senior or Disabled Person Help them with yard work, errands and meals.  For ages 10-99 Supplies needed are yard tools. Time needed is 1-3 hours.
  • Book Drive Gather new or gently used books for children staying in shelters For ages 5-99. Time needed is 10 hours.
  • Welcome to the Neighborhood When a new family moves into the neighborhood make a welcome card, list of fun places locally, school calendar, and library information. For ages 5-99. Supplies needed are construction paper, markers. Time needed is 3 hours. Deliver to your new neighbor.
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7 Basic Steps to Create a Corporate Volunteer Council (CVC)

Monday, November 8th, 2010

1.  Obtain Leadership and Form a Planning Task Force.

Regardless of who takes the initiative (a Volunteer Center, another nonprofit organization or a business), the first step or idea for forming may come from a couple or a group of people who decided that they want to pool their efforts when responding to a specific community need.

2.  Identify Goals and Strategies.

The magic ingredient for success is to identify goals and strategies and integrate the desired benefits of all (business, employee, and community) into the CVC’s strategic plan, thus creating a win-win-win.

3.  Develop the Structure.

The structure of a CVC depends on how the council itself defines its overall mission, purpose and objectives. Much like its purpose, the structure is dependent upon the local community and the composition of the council’s membership.

4.  Develop the Programs.

Ask yourself, what types of programs and services should the CVC sponsor (ongoing, one-time, joint etc)? Should the CVC focus on one or several issues throughout the year? Should the CVC provide professional development opportunities to its members?

5.  Develop Partnerships with Community Organizations.

Community organizations know the community’s needs and have specific skills or experience in helping to organize others. The selection of the council’s nonprofit partners should be based largely on the mission and purpose of the CVC.

6.  Develop an Evaluation System.

The most important thing when planning for the evaluation process is to do it! Plan for the processes to be in place during the first stages of development, decide when and how it should be done and who will administer the evaluations process. Lastly, report the findings and use the data throughout the planning cycle.

7.  Join the CVC Network!

For more information or for assistance in developing and strengthening a Corporate Volunteer Council, contact the CVC Manager at CVCinfo(at)HandsOnNetwork(dot)org.

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Get HandsOn Tag Challenge Update!

Yesterday’s Get HandsOn Tag Master was Dana Friedman!  Dana has won a pair of round trip tickets on JetBlue, $25 for herself, and $100 for his favorite charity!

Today’s Celebrity Tag is Sir Elton John!  Tag Elton for swag!

Sir Elton John

Are YOU up to the challenge?

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Don’t Forget to Celebrate Volunteerism

Friday, October 22nd, 2010

Celebration is one of the most important parts of service.

No matter how you serve – alone or in a group, with an agency or through a self-organized project, for a day or a year – you should always celebrate what you’ve accomplished.

Celebrating offers an opportunity to thank everyone who was involved in the service effort: volunteers, donors, agency staff,  community members or residents and others.

Volunteers invest the time, energy, attention, and resources that make service successful so don’t forget to say thank you!

Here are a few quick ideas:

  • Around Thanksgiving, write handwritten notes to your volunteers saying how thankful you are for them.
  • Give your best volunteers a thank you card with a roll of life savers attached and thank them for being a life saver!
  • Organize a meet up at a local restaurant after a group project and have everyone take turns making up silly awards for each other and toasting to the winners. “Here’s to the King of the Hammer!” (You get the idea)
  • Nominate outstanding volunteers for National Awards such as the President’s Volunteer Service Award and the Daily Point of Light Award.

Celebration and recognition can be something as simple as saying the words or sending an email, or it can be a party or a coffee hour or a bulletin board beside the freeway.

What’s important is the effort, making sure that people know their service is appreciated.

Make it personal and meaningful by thinking creatively.

How do you like to be recognized and thanked?

What would be an appropriate way to celebrate the people who are serving with you?

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Using the Social Web to Drive Real-World Social Action

Friday, October 15th, 2010

by Jessica Kirkwood, Hand’s on Network

I’m in Las Vegas today with Karen Bantuveris of VolunteerSpot, Kerala Taylor of KaBOOM and Robert Wolfe of Crowdrise. We’re presenters in the Cause Track at the Blogworld New Media Expo talking about how to use the social we to drive real world social action.

In other words, how can anyone mobilize friends, fans and followers to take real actions that make a difference?

As we planned the session, it occurred to the four of us that that people are still inspired and motivated in traditional ways – even if it’s happening through a new medium.

In our session today, we hope to gather the collective wisdom of those in the room to create a more complete list, but as we head in to our workshop, I’ve outlined a few of our ideas for applying the best practices of traditional volunteer management to distributed action in the social space.

We’d love to know what ideas you have and what you would add to this list. 

Leave us a comment with your ideas, won’t you?

Here are some of our initial thoughts…

Make a personal appeal - the number one reason people volunteer is because they were asked.  This doesn’t mean they were asked via a mass e-mail, a generic tweet or a mass Facebook event invitation.  Someone they knew asked them personally.  Keep this in mind when recruiting within social networks.

Tell a compelling story - never underestimate the power of story!  Tell your story.  Why is the cause important to you?  How and why did you get involved?  What kind of change do you believe is possible if others get involved?  If you speak personally and from your heart, your friends will respond.

Make folks feel part of something larger than themselves – all of us want to find meaning in our lives.  You’re not just asking for help, you’re offering people an opportunity to contribute, to participate in making a difference.   Let this help you overcome your fear that you’re burdening folks with your request.

Make your ask relevant – think about the needs/concerns of your social media networks and how what you’re asking of them speaks to their needs and concerns.  Let them know what they’ll get out of it.  Don’t be shy about this one.  The truth is that all of us end up getting more than we give when we volunteer.  We’re transformed for the better by the experience!

Think creatively- How can you spread your ask beyond your immediate network? Brainstorm ways to create incentives for your network to pass it on. Can you make a game out of it? Might you offer a prize to the person who recruits the most people to join the effort or raises the most money for your cause?

Make it easy – remember volunteers have to be eased into a commitment. Make it quick and easy to take immediate action, ask for specific actions and small commitments first and work up to larger commitments.

Don’t waste volunteer’s time, be organized.  (Enough said?)

Invite volunteers to get involved in planning and shaping the next project.  (First you ask the mom to make cookies for the bake sale and the next thing she knows she’s President of the PTA!)

Report back – let people know the larger impact they’ve made possible.  Share the results of your team’s collective action.  How many students were tutored?  How many houses renovated?  How much money was raised?

Don’t skimp on the thanks & recognition.  Always thank and recognize your volunteers and donors.  You can send them an e-mail, call them, write on their Facebook wall, send a tweet out about them… just don’t forget to thank them.

What would you add?

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Volunteerism at the New Media Expo? You Bet!

Saturday, October 9th, 2010

by Jessica Kirkwood, VP of Social Media, Hand’s on Network and Karen Bantuveris, CEO, VolunteerSpot

On Friday, October 15th at 12:15 p.m. PST, we’re facilitating a  session at the BlogWorld New Media Expo exploring what’s most effective in inspiring, equipping and mobilizing people to make a difference and take real world action.

We’ll be joined as facilitators by Kerala Taylor of KaBOOM and Robert Wolfe of Crowdrise.

This won’t be a ‘talking heads’ panel discussion.  Instead we’ll be calling on the wisdom of the crowd and challenging participants to drive real-world action right there, in the moment, from the conference room. (And there will be some cool prizes too!)

Session participants will compete to earn points and prizes for creating real-world actions that range from simple, like re-tweeting of messages,  to more complex commitments like persuading friends, fans or conference attendees not in the room to pose for humorous photos or make commitments to charities or causes they care about.

Between the four of us, we have boatloads of experience mobilizing people to make a difference.  If you’re coming to Blogworld and you attend our session, we’ll share simple best-practice strategies as well as demonstrate the way that social media can amplify your power to create change and involve friends, family, community volunteers and others in your local and networked communities.

There couldn’t be a better time to talk about mobilizing people to take real world action.  October 23, 2010, just one week after Blogworld closes, marks the 20th anniversary of Make A Difference Day, the largest national day of community service.   We hope you’ll Make A Difference in your community.

Follow the conversation on Twitter at #BWERWA at 12:15 PST on October 15th!

BlogWorld Expo ‘10 here we come!

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How To Engage Others in Social Action

Friday, October 8th, 2010

So… you want to get others involved in a social change effort that’s important to you?

First ask yourself why your friends, family, or neighbors should care about your passion.

Having trouble thinking about how to answer that?

Think about the most meaningful service you have been involved with in the past.

What made it so memorable?

What is motivating you to serve now and in what ways is your current project similar to your most memorable service experience?

Tell that story.

That story will inspire others to join you in what you’re doing now.

All the reasons you want to take action and create change can motivate others, too.

Before you can begin telling your story and recruiting supporters, be sure you’ve thought through who you need,  what you want them to do and when you want them to do it.

Once you’re ready to tell a compelling story and you have the who, what and when defined, you can gain supporters and recruit volunteers in a variety of different ways.

Here are a few quick ideas:

Make personal appeals / one-on-one requests.

Post flyers and pass out brochures.

Visit classes or weekly meetings of the groups you want to involve.

And (Oh, Hai!!!) don’t forget the internet!

Use your Facebook page, Twitter, online forums, bulletin boards and/or your blog to tell people about your project.

Traditional media is also an option.

Try sending out media alerts to newspaper or radio stations.

Word-of-mouth is one of your best tools, so spread the message!

Remember . . . think beyond your group of friends or the people you see every day.

Are you ready?

Be the leader you’ve been waiting for.

We’ll be here cheering you on!

October 23rd is Make A Difference Day, the largest, annual day of service. You can help by engaging others to make the biggest difference ever!

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