Archive for April, 2010

The Serve America Act, Year Two: Looking Ahead

Friday, April 30th, 2010

In the current environment, we witness service:

  • easing the effects of a recession that has one in ten people jobless;
  • strengthening our nonprofits at a time when their services have never been more needed;
  • through partnerships, bridging the gaps left by state and local governments whose budgets have been slashed so that schools are furloughing teachers, state parks are closing, govt offices and libraries have reduced hours, after-school programs have been eliminated; and
  • propelling a civic-minded millennial generation just entering the workforce, who want to make a difference, are tech-savvy, and love a challenge; they are 75 million strong.

As it has been just over a year since the passing of the Serve America Act,  I’m thinking about the power of an extensive push to fully implement the Act and the power of the positive change that could unleash.

The passage of the Act was an all-too-rare example of bipartisanship.

It’s clear that we need to seize the momentum created by a dramatic confluence of events:  urgent economic needs, a President committed to service, a huge civic-minded generation of young people, and our own passion to truly make service part of our schools, our workplaces, and our culture.

We need to look at what and how we teach, how we rate companies, how companies incent their employees, how government and nonprofits partner with each other, how we measure success and how we benchmark best service practices.

Looking ahead, we need to think about the intersection of  service and social innovation – how can innovative, high-impact organizations to further leverage citizen service?

We must define strategies to sustain the momentum from the Serve America Act how can we seize the moment to fund the Act at the level it needs?  How can we demonstrate to the public and to government the high quality of programs made possible by the first investments in the Act?

We must re-imagine service how can communities leverage volunteers effectively to drive real social change?

Change Notes: The Power of the Next Generation

Thursday, April 29th, 2010

Friends,

Last week’s National Volunteer Week included Earth Day and culminated with Global Youth Service Day – a demonstration of the power of young people to change our world.

This year Points of Light Institute demonstrated its commitment to engage youth in service and civic leadership through its merger last spring with Children for Children, a national leader in youth service programs. The new organization, now called generationOn, brings together the expertise of Children for Children, Kids Care Clubs, HandsOn Schools, and our HandsOn Action Center-driven youth programs – all under one banner. We are scaling the success of the HandsOn model and putting youth at the center of change through service. We saw the impact of this next generation throughout the country last weekend.

Here are some of the stories that rippled out through our Network:

A group of students from an inner-city Detroit school created a musical about healthy eating for an area with few grocery stores.

They used exercise in their dance routines and taught lessons about a proper diet to their peers through performance.

United Way of San Diego County and other agencies held a cause-related flash mob at Servapalooza, 2010, an annual festival and “service-thon” in honor of Global Youth Service Day. The flash mob promoted an initiative to find permanent solutions to that city’s homelessness problem.

Twelve-year-old Velma and her friends got up early Saturday morning to join 150 volunteers in Manhattan, helping City Harvest re-pack apples from 2,500-lb crates into family-sized bags for
shelters and food pantries. She decided to volunteer after reading Jiggy, a book about adolescent obstacles faced by a young boy. “It’s important to have a big heart,” said Velma about her urge to serve.

HandsOn Nashville partnered with Oasis Center and the Lost Boys Foundation of Nashville for a unique project where young volunteers learned more about the lives of Sudanese refugees living in the United States. And HandsOn West Central Ohio joined with two local high schools to present Volunteer Speed Matching events to connect students to service opportunities.

Through generationOn, we are mobilizing the energy, ingenuity and compassion of young people to change the world and themselves. Our goal is to scale exponentially the work we already do with public schools, district-wide partnerships and youth-serving organizations. Currently, generationOn includes more than 30 youth programs and 1,800 Kids Care Clubs that engage more than a million young people throughout the 50 states and globally from Beijing to Saudi Arabia. It also includes significant tools, resources, and on-the ground mobilization to increase our reach to kids, parents, adults who care for children, teachers and school administrators.

It is often said that our young people are our future leaders, but the remarkable efforts of this past week show that this generation is ready to lead now.

Other Global Youth Service Day News

- Steven Culbertson on GYSD and service

In Service,

Michelle Nunn
CEO, Points of Light Institute
Co-Founder, HandsOn Network

The Nine Basic Rules for Volunteer Recognition

Wednesday, April 28th, 2010

Consider these 9 rules for volunteer recognition when planning a recognition effort:

1. Recognize . . . or else — The need for recognition is very important to most people. If volunteers do not get recognition for productive participation, it is likely that they will feel unappreciated and may stop volunteering with your program.

2. Give it frequently — Recognition has a short shelf life. Its effects start to wear off after a few days, and after several weeks of not hearing anything positive, volunteers start to wonder if they are appreciated. Giving recognition once a year at a recognition banquet is not enough.

3. Give it via a variety of methods — One of the implications of the previous rule is that you need a variety of methods of showing appreciation to volunteers.

4. Give it honestly — Don’t give praise unless you mean it. If you praise substandard performance, the praise you give to others for good work will not be valued. If a volunteer is performing poorly, you might be able to give him honest recognition for his effort or for some personality trait.

5. Recognize the person, not just the work — This is a subtle but important distinction. If volunteers organize a fund-raising event, for example, and you praise the event without mentioning who organized it, the volunteers may feel some resentment. Make sure you connect the volunteer’s name to it.

6. Give it appropriately to the achievement — Small accomplishments should be praised with low-effort methods, large accomplishments should get something more. For example, if a volunteer tutor teaches a child to spell “cat” today we could say “Well done!” If she writes a grant that doubles our funding, a banner lauding her accomplishment might be more appropriate.

7. Give it consistently — If two volunteers are responsible for similar achievements, they ought to get similar recognition. If one gets her picture in the lobby and another gets an approving nod, the latter may feel resentment. This does not mean that the recognition has to be exactly the same but that it should be the result of similar effort on your part.

8. Give it on a timely basis — Praise for work should come as soon as possible after the achievement. Don’t save up your recognition for the annual banquet. If a volunteer has to wait months before hearing any word of praise, she may develop resentment for lack of praise in the meantime.

9. Give it in an individualized fashion — Different people like different things. One might respond favorably to football tickets, while another might find them useless. Some like public recognition; others find it embarrassing. In order to provide effective recognition, you need to get to know your volunteers and what they will respond to positively.

Plan your volunteer recognition strategy with this easy to use worksheet!

A Single Drop of Water

Tuesday, April 27th, 2010

Today’s post is a guest post from Jeanne Rosenbohm, a retired woman offering her reflections on volunteerism.

I’m a retired woman with a lot of time on my hands. After thirty years, I quit teaching early, thinking I would get a part time paid position to finance my penchant for traveling. My son has lived all over of the world, and I choose to visit him when I can.

Finding a paid position didn’t happen. Those over fifty-five fully understand the obstacles involved in obtaining employment. After frittering away four years, I decided I couldn’t stand so much alone time any more.

It was my desire to become a sitter in the labor room for women who come by themselves to the hospital to deliver their babies. That wasn’t to be.

Instead, I visit with new mothers and ask if they are interested in receiving postcards to remind them about their baby’s vaccinations.

I was also asked to be the first volunteer patient advocate at this hospital, rounding on patients. Patient Relations staff interview new admissions to determine if their needs are being met. Most respond positively, but occasionally they have complaints. The job has now expanded to interviewing patients who have just been discharged.

I have only been volunteering for two months, but it has already helped me feel a part of the community again, reconnecting with new people. For the past four years my volunteer experiences have been mainly one day events. Now I’m committed to eight hours a week.

I have a history of volunteering in various capacities throughout my life starting when I was twelve. I am aware again of the feelings of satisfaction I had when I was helping others.

It is easy to grow old if one is not active. I know. I was heading in that direction. Volunteering two mornings a week is at least as beneficial to me as it is to the hospital.

I am making new friends, learning some Spanish, and having fun. I have found that many of the patients respond to my sense of humor, warped as it is. The more I relax around the patients, the more enjoyable the interviews become. It is a joy when I leave them laughing or at least smiling.

I am in awe of some of the volunteers who are ten and twenty years older than I who put in far more hours. Their hospital pins are filled with long rows of bars that represent their hundreds of hours of service. I have yet to receive my pin. But one has to start somewhere.

In the world of volunteers, my efforts are too small to even be mentioned. I will never reach the 1,000s of hours some may donate in serving others. However, I do not feel my efforts are insignificant or that I do not matter. They are and I do. Even the Great Lakes started with a single drop of water.

Every person matters when helping others. The job of volunteering is a leveler. It doesn’t matter about income or status. Every volunteer is the same with one goal: to be of service. That’s the important thing.

Change Notes: National Volunteer Week and the LEAD Summit

Monday, April 26th, 2010

Dear Friends,

Last week was an extraordinary week of celebrating people in action.  During National Volunteer Week, we have commemorated the one-year anniversary of the Landmark Edward M. Kennedy Serve America Act, convened a thought-provoking  Summit on using technology and social media for social good, and celebrated Extra Mile inductees and change agents. And our Network has galvanized tens of thousands of volunteers in celebration of Earth Day and Global Youth Service Day.

LEAD Summit

Points of Light Institute and HandsOn Network, through the sponsorship of  University of Phoenix and SAP, convened media innovators, nonprofit experts, and more than 300 volunteer leaders in a first-ever Summit to discuss new-media ways to engage and mobilize volunteers.  Together, we explored the power of new social media platforms and reflected upon how volunteer leaders are creating new pathways of self-organizing for change.

Rich Harwood, a brilliant public intellectual and civic leader, moderated our day, and Allison Fine, author and social media expert, provoked new ways of thinking about “networked” organizations that are truly beginning to live out their missions with transparency, stakeholder leadership, and interactive engagement. They may well change the civic landscape.

We enjoyed robust conversations about new and old media with Ian Cameron, producer of “This Week with George Stephanopoulos” on ABC, and CNN correspondent Jessica Yellin,  who pointed to the importance of creating a

Olin Lagon, Kanu Hawaii

narrative for service that is compelling and emotive.  J.B. Brown, of NFL fame, moderated our lunch panel with Todd Bernstein, Gregg Petersmeyer, Olin Lagon from Kanu Hawaii, and Maya Enista, who heads mobilize.org.  Olin talked about the power of parents and young people who sat in at the state capital in Honolulu for days to demand restoration of school days that had been eliminated due to budget cuts. (The days were restored.) Maya talked about the power of the Millennial Generation to envision new ways of creating change.

Finally, Sonal Shah, White House Director of Social Innovation, shared the Administration’s innovation agenda and reflected upon applying the lessons of the campaign and the private sector to volunteer mobilization.

We leveraged social media to enhance the Summit, generate buzz about volunteer week, and connect people and organizations from all across the country and around the world.  On April 20th, the day of the LEAD Summit, our social media activity reached an audience of more than 700,000 and, at the mid-point of volunteer week, our overall social media efforts reached almost 1.2 million individuals. On twitter alone, the #VolWk hashtag aggregated more than 2,300 micro communications about National Volunteer Week.  The event twitter feed streamed live throughout the event, and participants created robust, content-rich real-time transcripts of each breakout session using unique twitter hashtags.

Not surprisingly, the session on “How to Use Facebook, Twitter, and YouTube to Mobilize People to Take Action” was standing room only. You can view the LEAD Summit notes here.

A Celebration of Extraordinary Achievements

At an evening celebration of National Volunteer Week, sponsored by Procter and Gamble, we commemorated the one-year passage of the Edward M. Kennedy Serve America Act with our partners at Service Nation, and heard from speakers ranging

Gabrielle Union and Neil Bush

from Congressman David Price to actress Gabrielle Union. Congressman David Loebsack closed with an eloquent argument for the importance of funding the Volunteer Generation Fund.

We also honored volunteers from Make A Difference Day, such as 17-year-old Lucas Metropulos, who initiated a program to teach low-income children in Florida about fishing. And we looked back on the extraordinary change agents that have shaped our history and inducted three new nominees into the Extra Mile: Ethel Percy Andrus, George Edmund Haynes, and Ruth Standish Baldwin.

Dr. Andrus was a schoolteacher who became the first woman high school principal in California. She was outraged by pensions so meager that a retired teacher she knew was reduced to living in a chicken coop. She founded the National Retired Teachers Association and then the American Association of Retired Persons.  AARP now has 35 million members and provides a multitude of services to people age 50 and over.

Ruth Baldwin was a widow concerned about the many African-American women moving to Northern cities in the late 1800s for jobs that never materialized. Dr. Haynes, the first African-American to receive a doctorate from Columbia University, was passionate about helping African-Americans from rural areas adapt to northern urban life, a hostile environment for many of them. Together, Ruth Baldwin and Dr. Haynes founded the National Urban League, which now has 100 affiliates worldwide, offering economic empowerment and educational opportunities for African-Americans.

Michael Jr

These extraordinary change agents and the 31 others that are celebrated on the Extra Mile remind us that although there are new pathways such as social media to make a difference, all change is rooted in individuals, seeing problems and solutions in new ways, and uniting with other citizens to act and advocate for change over the long-term.

We look forward to sharing more stories of a new generation of change agents over the coming weeks.

In Service,

Michelle Nunn
CEO, Points of Light Institute
Co-Founder, HandsOn Network

Volunteer Spot Hits The Spot

Monday, April 26th, 2010

Recently, I took on a new volunteer role as a service coordinator for a local group called The Frederick Giving Project.

As the service coordinator, my role is to lead our members in service projects at least once a quarter.

Our first project is a neighborhood cleanup event done in collaboration with Volunteer Frederick’s The Big Sweep.

The project serves as a fundraiser for local non-profits but also as a city/county cleanup project.

In my new role, I’ve been thinking more about the logistical craziness surrounding organizing and managing projects.  Without the proper tools, it can be overwhelming.

I thought to myself, “it would be so great to have an online tool whereby I can schedule projects, have volunteers sign up for tasks and be able to manage the projects in an efficient manner.”

I began to do some research and was so excited to come across VolunteerSpot,  a free online tool that helps you schedule activities, sign up volunteers, and send out invitations and reminders to volunteers.

It was perfect!

I took the online tour of the site and was sold!

I created an account and began practicing.

I created an event and tasks associated with the event and emailed it out.

It was so amazingly easy!

The site is perfect for folks who are leading or managing activities.

Whether it is for PTA, Girl/Boy Scout troops, faith based events or any other community based project, I encourage you to check it out.

When you do, you will be as excited as I continue to be!

HandsOn Network is proud to partner with Volunteer Spot.  Be the leader you’ve been waiting for and take action that changes the world.  Organize your own volunteer project – start by clicking here.

A Youthful Passion for Change

Friday, April 23rd, 2010

“A youthful passion for change is afoot in America” shares writer, Kari Henley, in the article Finding Inspiration In Our Youth: The ‘Lost Generation’ Takes a Stand.

Today, on Global Youth Service Day, I celebrate and commend the youth making positive change in their communities and mobilizing others to meet community needs through service.

We recently celebrated the announcement of 10 University of Phoenix Volunteer Leader Honorees who motivate others and are true catalysts for change in their communities.

One honoree, 18-year-old Sejal Hathi, inspired me for her demonstration of leadership, vision, creativity and generosity at a young age.  She is on a mission to empower girls.

When she was 15, Sejal was diagnosed with anorexia.  She was shocked and in denial.

In the aftermath of recovery, she realized that thousands of girls who suffer do not have confidence in their power as individuals.  She made it her lifelong mission to empower them.

Sejal founded Girls Helping Girls (GHG), an international nonprofit organization that partners girls in the United States with girls in schools and community organizations in developing countries.

The girls jointly identify problems in their communities and develop programs to create positive change.  GHG channels the power harvested from the girls’ collaborative service projects to eradicate poverty, increase access to education, improve health, and – most important – promote peace.

Today, GHG volunteers have trained more than 5,000 girls to launch their own social-change projects. The girls are from more than 15 different countries.

The volunteers have also raised nearly $40,000 to provide basic necessities, educational opportunities and social-change workshops to hundreds of deserving but impoverished girls around the world.

When increasing numbers of girls began to approach Sejal asking how they could create programs of their own, she saw the need to connect this growing network of young changemakers. She decided to amplify GHG into a larger movement by founding The Sisters 4 Peace Network, a social-change forum that provides one-on-one mentorship and resources to girls aspiring to create change.

Sejal believes that every girl “has something deep, tangible, and worthwhile to offer” and that we can help even the most destitute recognize their own power and ability by educating them about their condition, making them aware of their potential, highlighting the example of others, and offering training and tools to help them redefine their future.

Earth Day Recognition for Charles Bell

Thursday, April 22nd, 2010

Today, as we celebrate Earth Day I’ve been thinking about our recent University of Phoenix Volunteer Leader Award honoree, Charles Bell.

Chuck, as his friends call him, was so excited to hear that he was recognized as an honoree that he called me from Uganda where he was on an international trip to talk through the details of the award!

I hope in hearing his story and seeing how much fun he has protecting our natural resources that you too will be inspired to live in an environmentally friendly manner.

In 1995 Charles “Chuck” Bell,  a volunteer ranger for the U.S. Forest Service, became extremely worried about budget cuts to the ranger district’s staff.

To counter the effect of those cuts, and to ensure that that the Northern Colorado community could continue enjoying the surrounding the trails and wilderness areas of the Canyon Lakes Ranger District, Chuck founded Poudre Wilderness Volunteers (PWV).

Poudre Wilderness Volunteers recruits, trains and equips citizen volunteers to serve as “ranger-educators” for the U.S. Forest Service lands of northern Colorado.

The organization assures visitors have a safe, enjoyable wilderness experience and minimize their impact on the land.

Through Chuck’s leadership, PWV has become the largest, all-volunteer organization in the nation, with more than 250 volunteers dedicated to educating and assisting users of the back-country.

In addition to PWV, Chuck’s passion for the environment led him to create and lead other organizations.

In one case, he used his experiences with Ski for Light International, which offers cross-country skiing for the visually impaired, to create a similar experience in the back country.

Chuck also founded “Trek for Light,”  a llama trek for visually impaired persons who want a safe but exciting wilderness experience.

Over the last 20 years, Chuck has dedicated his life to conserving natural resources and educating wilderness users.

As a 2010 University of Phoenix Volunteer Leader Honoree, Chuck says, “I feel I have energies and talents that can help others. I’d get terribly bored if I wasn’t out there …starting something that will benefit others and the environment in which we live.”

Making Positive Change One Youth at a Time

Wednesday, April 21st, 2010

This week,  as part of National Volunteer Week, we’re celebrating people in action  and I wanted to recognize Rich Mullins and all of the Big Brothers and Big Sisters.

Big Brothers and Big Sisters make sure that youth across the nation  know that someone truly cares about them.

I learned on the Boys and Girls Club of America Web-site that 52% of the young people who participated in the Boys and Girls Club of America as kids said involvement in the club “saved their lives.”

That’s impact!  So thank you to the mentors inspiring youth each day to reach their full potential as productive, caring and responsible citizens.  Your work inspires me!

Rich Mullins started being a Big Brother because he wanted to make a difference in the lives of young men.

Concerned with the growing number of young men in his community who lacked a father figure or role model, Rich began volunteering with his local Big Brothers Big Sisters program 29 years ago.

As a Big Brother mentor to eight boys, Rich has had a direct and positive influence on young men in his community.

These young men lacked a father figure and male role model in their lives and needed assistance with academics and learning appropriate behaviors and social skills in interacting with peers and adults.

Rich committed to spending time with his “Little” each week to provide a consistent role model in his mentees’ lives.

He formed meaningful bonds with his mentees, and included his Little Brotrs on his family vacations and trips.

He mentored each young person for several years, teaching his mentees how to make positive choices.

Through his influence eight men have changed their lives for the better and improved their own local communities.

Today, Rich’s eight Little Brothers have all graduated from High School and ome went on to college.  Some are married with their own children.

As an ambassador for the Big Brothers Big Sisters local program, Rich has recruited more men to meet the growing need for mentors.  He has also involved and supported his Little Brother mentees in their efforts to serve their communities.

In his own words,

“It is critical that we reach out to young people so they have the opportunity to grow up into healthy, happy, productive adults.  The youth of today are tomorrow’s leaders and it is everyone’s responsibility to do their part in helping them along the way.  Service to your community is critical to improving the quality of life for everyone.”

How to Climb the Tallest Mountain

Monday, April 19th, 2010

My mountain is your perceptions. My other mountain is me.” – Mark Horvath

According to NPR, Mark Horvath is “a former Hollywood insider, who has been a drug addict, con artist and, for a brief period, homeless.”

Fifteen years ago, after being fired from a high paying job at a television company, Mark dealt drugs and tried his hand at credit card fraud, neither very successfully.

For a period, he found himself living on the streets.

Ultimately, he sought help and found faith at a local shelter.

After getting clean, he relocated to the Midwest and worked for a televangelist.

Two years ago, he lost another job, all his money and his home.

He found himself back in Hollywood applying for food stamps and thinking he would soon find himself homeless again.

Having been homeless, Mark notices the people on the streets.

So many of us look away, feeling awkward, helpless and conflicted.

Mark decided to make a difference and he started with socks.

Everyone feeds the homeless,” Mark said, “but clean socks are like gold.”

He started washing discarded socks from a local bowling alley and handing them out to homeless people.

Eventually, he started interviewing the homeless and posting their interviews on  his website, InvisiblePeople.TV.

The website features video after video of homeless people telling their own stories in their own words.

Powerful stuff.

I met Mark at the SXSW Conference in Austin last month and again in Atlanta at theNTEN nonprofit technology conference ten days ago.

Because of Mark’s current work on homelessness, he was asked serve as a panelist in a session about moving mountains, his task was to inspire nonprofit innovation in tackling our largest social issues.

In Mark’s case, his success has largely been driven by the power of social media.

His raw and real interviews with homeless people are widely shared on blogs, Facebook and twitter and the resulting website traffic generates donations for his work.

The viral and grassroots nature of his success has attracted corporate attention as well.  Hanes provides his clean socks now and last year, Ford Motor Company gave him a car for a cross country story gathering trip.

Even with corporate sponsorship, Mark said that sometimes still eats in homeless shelters because he doesn’t always have enough money to buy his own meals.

I drove 11,263 miles in a borrowed car last year without an income,” Mark told us.

Regardless, Mark remains committed to making the homeless visible.

He believes that by hearing their stories, we will find compassion, that we will begin to understand that their humanity and ours aren’t really so far apart.

During his talk, Mark told us that when he started InvisiblePeople.TV, he had a laptop, a video camera, a microphone and forty five dollars to his name.

Throughout his journey,  people who heard about him online offered their help and support.

To me, Mark’s work represents the very best kind of social activism — the kind where an individual takes action that changes the world.

When he asked himself who was going to do something about homelessness, he found that the answer was, “you are.”

National Volunteer Week is this week and the 2010 theme is “Celebrating People in Action.”

I’m celebrating Mark.

How would the world be different if each one of us, like Mark, applied our skills and talents, whatever they may be, to actions that improve the world?

What if each of us decided to begin climbing the tallest mountain?

To solve the hardest problems, we must be the leaders we’ve been waiting for.

To learn more about Mark Horvath, visit InvisiblePeople.TV, and read his blog.