Archive for July, 2010

Special Moments, Volunteering in Haiti, part four

Thursday, July 29th, 2010

by Veronique Parages, Skills-Based Volunteer Program Director, HandsOn Network

Human Dignity

I was the last person in the Tap-Tap the other day, the crowded little pick up truck used for the local transportation system, on my way back to my volunteer housing.

As usual a mix of kids were coming back from school and people were returning from work.

We all smiled at each other and talked a little.

So many people are living day to day here.

At one point, I shared the tap tap with three women and one of them seemed very poor.

Her skirt was clean but in pieces and her tee shirt might have been nice a long time ago.

She carried a big bucket of water and a plastic bag of fruits that she was probably selling in the market during the day.

She smiled at me, in a shy and sad way.

So far I have not given money to the kids that ask for it from time to time.  They don’t insist, but they figure I am worth the try.

Sitting across from the woman in tatters, the children’s requests were on my mind.

Should I give the woman money, I wondered. And if so how much would it take to change her week?

What about the other two women riding the tap tap? They look much better off but I know that life isn’t easy here and everybody is in a kind of permanent survival mode.

What if I offend the woman I want to help?

Orphanage in Port-Au-Prince

The organization I’m volunteering with is in regular contact with various Haitian orphanages.

Today I visited one of them in PAP.

I walked down a crowded street with a market on each side along high walls.

A sign from a now crumbled hotel hangs over a large, metal door.

Inside, I saw a huge, wild  field surrounded by walls.

At the front of the field there were three tents – two plastic and one large, military style fabric tent.

They were all empty.

The lady in charge of the orphanage welcomed me and explained that the orphanage takes care of forty girls aged four to eighteen.

All of the girls go to school and the orphanage staff are proud of that.

There were two showers at the end of the wild garden and an open air rest room.

The fabric tent, as it turned out, was the bedroom for all forty of the girls and the plastic tents were the dining room and the place to work on home work.

There were no beds.

There were three chairs around the long eating table and four low benches for homework.

There were no toys.

Various clothes of all sizes dried in the sun.

A small pile of knock off crocs shoes in all sizes were strewn on the ground.

The orphanages  previous building was completely destroyed by the earthquake, along with all of the items that were inside.

I was not expecting so much distress.

The list of  items that the orphanage needs is so long!

I have tears on my eyes as I stand there with my meager gift for the girls.

How can I help them?

How much money would it take?

I wonder what organization I can put them in contact with?

I worry about what will happen if the hurricane season blows all tents away.

After I left, I thought of this orphanage all day long and felt terrible.

Later, I received a phone call.

A cousin of a Haitian friend based in Paris that I met during the week-end called for news from my visit.

I shared what I saw there with him.

He used to work in the export of Haitian furniture exporting furniture and is the founder of a foundation created to increase tourism in Haiti.

He knows a lot of people here.

He promises to help me find whatever is needed for the orphanage and I feel a bit relieved and hopeful.

My little friend

She is six years old at best and wearing a lovely white dress that is too short for her.

Her hair well organized with cute ribbons and hair ties of different colors.

She comes to the feeding center every day after school because her mum helps out there.

She is shy and didn’t want to talk to me at first.

I am too white, too different I guess.

I kept smiling and talking to her and slowly we learned each other.

Yesterday we had fun reading together and reviewing numbers.

She jumps at me when she sees me now, kisses me and says, “Bonjour!”

Her eyes sparkle with fun.

I hope her Mum will continue to have the money for her to go to school.

She deserves a better life and I want to help her get it.

Quiet time

After a day spent riding a tap tap for one to two hours and another three hours working in the feeding center, all the volunteers are hot, dusty, sweaty, thirsty, tired and burned by the sun.

My hair is a battle field.

The questions plaguing us all is will we have water and electricity back at home?

Nobody knows why and how, but the electricity and water go on and off without warning.

Some days we have it and some days we don’t.

In our countries we take such things for granted, but here, in Haiti, we suddenly understand the value of it.

Enjoy your comfort today and recognize that half the people on the planet do without!

After taking a cold shower, I sat on the floor of the terrace with a beautiful view on Port-au-Prince and the surrounding mountains.

A cool wind blew.

We, the volunteers and now friends, shared  our day, our “special moments” and our questions.

We drank a little bit of wine left by a previous guest, what a treat!!!

We promised each other that we will continue to help Haiti and the Haitians, that we will find the money needed for eight to ten kids from the feeding center to go to school in September.

We promised each other that we will share how incredible the country is for tourism with the very low crime rate and beautiful beaches and landscape.

We promised each other we will continue to support the local nonprofit organizations we met here.

13 Ways to Recruit Volunteers at the Office

Wednesday, July 28th, 2010

What’s the number one reason why people don’t volunteer?

Because no one has asked them to!

Here are a few ideas for recruiting employee volunteers:

  1. Host a Volunteer Opportunities Open House – Make it interesting with door prizes, if possible.
  2. Provide Volunteer Orientation/Training – Provide detailed information on what employees can expect and what impact the project will have on the community.
  3. Host a Brown-Bag Lunch – An information session where colleagues can come during their lunch hour to hear about volunteer opportunities.
  4. Spread the Word – Talk about the volunteer project with everyone you know. Wear an employee volunteer program t-shirt and let people know that you’re involved.
  5. Employee Newsletters – Feature the project in department and team newsletters.
  6. Previously Scheduled Meetings – Make announcements in department and team meetings.
  7. Employee Invitations – Ask the volunteers who have already signed up to help recruit additional volunteers.
  8. Senior Management Encouragement – Ask senior management leaders to send an endorsement and recruiting letter to the team. Their support and participation can encourage participation.
  9. Table Tents – Set up table tents in the cafeteria or employee lounge.
  10. Paycheck Notices – Place special reminders in paychecks.
  11. Provide a Visual – Post “before” pictures near sign-up sheets so that potential volunteers can see where they will be volunteering. Remember to post “after” pictures when the project is completed.
  12. Involve Nonprofit Partners – Ask your local nonprofit partner to write a letter or visit the office to encourage your employees to volunteer.
  13. Invite Friends and Family – Many employees are more apt to volunteer if they can bring friend s and family members along. Talk with your nonprofit agency to make sure the project is youth-friendly and pass this information on to your employees.

Special Considerations:

If you are including children of employees, there are special things to consider -

  • Are there age appropriate activities for children?
  • Are there enough adults to supervise the children?
  • Make sure to talk to your nonprofit partners in advance so that they know some employees may be bringing children.

Contact Your Local Volunteer Center – Volunteer Centers provide information on community needs, volunteer opportunities and training, recruitment strategies and more.  To find the Volunteer Center nearest you, visit HandsOn Network.

Join Your Local Corporate Volunteer CouncilA Corporate Volunteer Council (CVC) is a coalition of local businesses that either have active employee and/or retiree volunteer involvement programs or are interested in initiating such programs. CVCs are a great venue for businesses to share e practices including recruitment strategies. To find the CVC nearest you, send an email to .

Coordinate a Group Project Around a National Day of Service – Your employees can join others across the country by volunteering during a national day of service from the Points of Light Foundation’s Seasons of Service Calendar. For more information, visit www.pointsoflight.org/events/seasons.cfm.

Consider Including Community Members – If you are organizing your own project, inform your local Volunteer Center or Corporate Volunteer Council so that they can tell community members about your project.

Need more volunteer recruitment ideas?  Click here.

La Cantine du Père Jean Juste, Volunteering in Haiti, part three

Tuesday, July 27th, 2010

by Veronique Parages, Skills-Based Volunteer Program Director, HandsOn Network

Père Jean Juste created the foundation and the feeding center where I am volunteering in Haiti years ago.

More than 1000 meals are served once a day from Monday to Friday to the kids and young adults of a poor part of Port-Au-Prince. What an efficient and really helpful place!!!

After applying to be a volunteer, filing up 20 pages of skills and competencies, I received a confirmation saying that I would help in a kitchen.

I was quite disappointed at the beginning – would I see the kids? Would I be cooped up inside somewhere?

I decided to be quiet and wait and see… as a good Haitian would do!

I am so happy I did it.

Let me explain .

In the front, there’s a waiting area, the line area and the eating place.

In the back, there’s the food preparation, the cooking and the organization of the plates.

The feeding center is placed on a hill, located in a empty field with some goats, chickens and one or two cows.

This hill is covered with tent camps and of small houses, half destroyed or half finished.

On top of the hill sits the church of Pere Jean Juste – who unfortunately passed away one year ago. He was well loved and he is well missed.  Huge signs written on the walls in all the surroundings witness how much Pere Jean Juste held everybody’s heart and mind.

The front of the church features a large covered porch where the kids and young adults wait until the feeding center opens its doors.

Step by step, minute by minute, kids come and hang out on the benches.

Some young guys organize Christian songs.

The ambiance is fun and the kids play together in a nice way.

A small front yard is closes for a moment just before it becomes a place to pass on plates full of food.

In the backstage things run smoothly and efficiently.

At 7am, cooks and helpers come through the back yard, surrounded by high walls.

Fresh vegetables, small pieces of meats are cooked together with spices in huge metal heavy buckets.

Rice and beans are cooked in the same heavy recipients.

Fumes, smells, vapors, laughs and songs mingle during the cooking hours.

During various down times, women rest on low chairs in the back yard protected from the sun by an USAid  plastic tent.

Two showers and a restroom are available for all the feeding center’s employees and helpers, a great privilege in this country where most of the people don’t have regular water.

Around 1pm, everything is usually ready for the ball.

Young helpers without hot mitts take two of the huge burning pots full of rice and place them inside the central building where the plates will be passed on.

These two big pots are placed along a large rectangular table.

Huge soup tureens full of meat and sauce and vegetables are also placed on the table.

The ballet of the plates begins!

Along with the other volunteers, I sit around the burning rice pot on law chairs with a metal plate that serves as large serving spoon in one hand and an empty plastic plate in the other one.

We fill the plates – we give more or less depending on the age – and give it to a person who places it on the table.

Two women stand at the table pour sauce and veggies on each plate and organize pyramids of full plates on the rectangular table.

When the table is piled up, “Jean-Claude” one of the feeding center supervisors monitoring the food delivery, opens the window facing the front stage area.

While the preparations occurred, the front yard was opened and kids and adults lined up, at first in a quiet way and more and more noisily after the crowd of young adults crowd arrived.

Whenever Jean-Claude opens the window, the passing of the plates begins.

It is always fast and efficient with clear monitoring of who is getting what, with secret codes and rules for people arriving with their own bucket to fill in for families in distress  who are not able to come to the window.

Outside, additional helpers put spoons on the plates and finalize the process.

As the rectangular table empties quickly, our plates’ dance behind the table doesn’t stop.

Each time we take a full plate of rice, the next layer of rice steams up, burning me.  Who needs a sauna? Here you are… so natural!

I am red, also steaming, sweaty and tired.  My shoulders and hands ache, each plate is heavy, rice is stocked.

I am laughing and smiling, trying to understand everybody talking so fast in Creole around me. No need for music!

The rice bucket is empty? Let’s bring a new one.

Young boys bring a new one, even hotter.

(How is that possible?)

Before they return, I breathe a minute, trying to recover, drinking these little plastic bags full of good water that we can find every where through out the county.

After two hours of work and more than 1,000 meals served, I feel glad that the children will have had a solid meal at least once today.

I am so happy to have been accepted to be part of this!

I am so proud of the feeding center’s members.

I am thankful for all their extraordinary good work and this helpful exercise, repeated every day of the school week, every week of the month, and every month of the year!!!!

I will never ever forget you and will do all I possibly can to help you the most I can in the future.

Be prepared to participate!!!!!

Let Us Lead!

Monday, July 26th, 2010

by Leah Allen, Intern, GenerationOn

After spending the first two days at the 2010 National Conference on Volunteering and Service and seeing a bunch of well-dressed professionals with Blackberries and business cards, I was skeptical that many of them would be interested in attending a workshop led by a few teenagers like me.

The Let Us Lead! Workshop, the only session at NCVS created and led by youth, was a workshop focused on tips and tools for effectively engaging young adults as part of an organization’s team.

The creators of the workshop included me, Leah Allen, GenerationOn intern, Tom Cruz, former GenerationOn intern, and two Bank of America Student Leaders, Melisa Bardhi and Meril Pothen.

Around the time the workshop was soon to start, however, most of the tables were completely full!

I was surprised, but also inspired to see that these adults were interested in what we as youth had to say.

The workshop was designed to help non-profits and corporations find roles for young adults beyond just sitting them in a cubicle with a computer, a pile of papers to be filed, and a swift “Here you go.”

I’ve learned first hand that young adults are just like marshmallows! They’re perfectly capable and delicious on their own, but the same way a marshmallow expands and becomes significantly better after being put in the microwave, young adults are able to surpass the limited amount of potential they thought they possessed when they are placed in an environment with plenty of resources and energy.

One of the main slogans in the workshop, created by Meril, was EARS.

EARS stands for Empowerment, Aid, Reflection, and Support, which are the four key components needed to get the most out of the young adults on your team.

Ways to Empower young adults include teaching them skills and giving them opportunities to operate more like a part of the team, and less like a paper sorter.

Ways to achieve this include allowing them to sit in on meetings and contribute, giving them independence to work on projects where they make decisions about the best way to go about it, and so forth.

Remember that young adults can add a fresh perspective to the mix that others may never have thought of – especially for organizations whose mission involves engaging young people!

Providing Aid for the young players on your team is essential in making sure they have a productive experience.

Professional development workshops are a great way to aid young adults in being better workers in the immediate future while they are still working with you, and also in their future careers.

On a smaller scale, aid can be as simple as making sure volunteers or interns have all the tools they need to be effective.

An intern with a barely functioning computer, or no real place to sit and work, isn’t going to be as effective as you would like.

Allowing young adults to Reflect and give feedback to the organization will help your organization both presently and in the future.

When a young adult on your team provides a criticism, it’s a gift with which future interactions with young adult volunteers or employees can be improved, providing your company with a team member who will be better equipped to help.

Being there to Support young adults on your team means staying in touch with previous young team members and letting them know you’re there to give advice, or to help them seek out opportunities in the future.

It’s important to keep in mind when working with young adults that they’re not going to be volunteers and interns forever.

Sooner or later, they’re going to be leaders in their companies, communities and beyond.

At the end of the workshop many of the participants mentioned (with a tone of sincerity that made me believe them) that this was the best workshop they had attended at conference.

I hope they are now well-equipped with the tools they need to help their respective teams harness the energies of their young people.

Leah Allen is 17 years old and comes from Jamaica, Queens. She started doing community service at her school in 7th grade and is currently a volunteer intern at generationOn.

Tap Taps, Volunteering in Haiti, part two

Sunday, July 25th, 2010

by Veronique Parages, Skills-Based Volunteer Program Director, HandsOn Network

The “tap-tap” is the common system of transportation.

One trip is 5 gouds, one goud is a Haitian dollar, a $ dollar is 40 gouds.

It sounds easy but you try learning to pay for your rides in Haiti.

Trips around Port Au Prince are not expensive, but they are always interesting.

No one uses signals and most of the drivers don’t actually have a license to drive because it is too expensive.

The streets are colorful with Christian messages in orange, yellow, red, looking as old as the many pick up trucks with low tires.

Many of the pick ups have a make-shift roof to protect the passengers from the sun, wind and dust.

“Tap-tap” is the noise of the passengers’ heads knocking on the roof, the sound of their shoulders and arms hitting the metal borders of the truck bed or their neighbor’s body.  It is also the noise of knocking on the roof or the window of the front seats to let the driver know that one of the passengers wants to stop.

The two benches along the back of the pick up can fit 6 people each… o0ps sorry make that 7… no 8! (and sometimes more).

Just squeeze, squeeze, squeeze!

I see kids in uniforms, people dressed up to go to work, women going to sell or to buy at flea market with huge bags full of chicken (some live) or vegetables or water to cook.

Everyone travels using the tap-tap system! And so do we… a 1 to 2 hours commute time every day back and forth to our volunteer project.

We have to take three consecutive tap-taps to arrive at the feeding center where we volunteer — and it is so worth it!!!

A tap-tap ride is a colorful piece of Haiti. Everyone helps everyone else.

People give you a hand to catch a moving tap-tap still, find places for the pregnant women to sit, hold children on laps, hold a neighbor’s bag, pass on the money and the change, hold you and catch you if you are standing half bent over in between seated people under the low roof losing your balance at each pothole.

The Haitian people have been welcoming and friendly to the strange animals that we are, especially the white skin ones like me, look funny and stand out here.

Sometimes very young children show me to their parents.

I find that a smile and a big” Bonjour” get’s all the passengers smiling back.  They begin to talk, shy first and then more, in French or trying in English.  It’s a perfect way to discover the Haitian’s day today’s lives.

Christian messages are everywhere, on the tap-taps as decoration, as well as in the names of shops and in Haitian’s hearts.

Some passengers read the bible in the tap-taps.

Children in uniforms go to private religious schools when they can afford it. –70 to 80% of public schools have been destroyed by the earth quake around Port-Au-Prince.

The poorest accept their misery and the earthquake as the will of God.

But is it?

Can all the small church networks help people create local projects and local jobs instead of organizing long days of prayers? Or can they do both?

I know it is easy to say and not to do, but talking to the kids, to the students, to the youth in the tap-taps gives me the feeling that if somebody believes in their country and its resources, the Haitians may believe in it again too… How can we help?

If Rwanda has been able to rebuild their country, to reunify two populations with respect and solidarity to each other despite years of horrible genocide, maybe Haiti can take the earth quake as a catalyst to reunify rich and poor, to create synergy and actions plans, to re-launch agriculture and exports and begin tourism?

I really hope so.

We need to continue to help them do it…

Blogging – “Man, that’s really harshing my mellow.” (Part 3 of 3)

Friday, July 23rd, 2010

Michael Nealis spoke at the 2010 National Conference on Volunteering and Service about how nonprofits can use blogs to reach out to their communities. This a the third of three posts based on his session notes. Check out parts one and two here and here.

Something you’ll have to be aware of once you start writing a blog is that eventually, someone is going to leave a negative comment.

How you handle it is extremely important.

Don’t ignore the comment, and don’t decide to stop writing because of it.

That’s a comment from the Volunteer Maryland blog on an entry about why AmeriCorps isn’t for everyone.

Want to see how it was handled? Check out the blog entry and comments.

You don’t want to ignore a negative comment that someone makes.

The best way to deal with a negative comment is to address the issues that the comment raises, and to do it calmly and insightfully.

If it’s a complaint from someone that your organization has worked with directly, either as a volunteer or a client, this is a good place to open a dialog about what went wrong, and use the opportunity to turn the person into a supporter.

If the negativity continues, continue to address the issues that your organization has control over.

Explain why things work the way they do.

If appropriate, get the commenter in a conversation with the person most directly involved in their complaint. That person may not even know that the complaint was out there, or they may be working to fix the problem already.

Once the situation is resolved, make sure you write about it.Adding a comment to the post where the negative comment was originally posted is fine.

If you feel like your organization has learned something from the conversation and has improved in the area where the complaint was originally made, write a post about it.

Admit that there was some kind of weakness, even if you do the thing the complaint was made about really well, and that the organization is even better now because of it.

Everyone wins. The person’s complaint was resolved, and you’re a better organization.

There are going to be complaints that you can’t do anything about, though. Someone’s going to complain about the weather at an event.

There’s nothing you can do about it, but apologize and invite them out to another event where the weather will be better. It will show that you’re not just dismissing the person’s comments.

Don’t worry, though. Not everyone on the internet is a jerk.

People that are going to find what you write and they’re going to read it.

Rarely will someone leave a negative comment that can’t be resolved positively.

It’s important to know that most of the free blog hosts allow you to monitor comments and approve them before they’re posted to your blog.

This is a perfectly valid way to deal with hurtful and incendiary comments, but you shouldn’t block comments simply because they’re negative. It’s dishonest, and doesn’t allow you to address ill-informed opinions.

You don’t want to spend too much time worrying about negative comments, though. There are a lot of people out there who are going to like what you’re doing, and they’re either going to show their support through page views or positive comments.

Just because no one makes positive comments doesn’t necessarily mean that they don’t like what you’re doing.


It’s been a great opportunity to write these three posts for the HandsOn blog.

There’s so much more to talk about when it comes to blogging that it can’t be addressed all in one place, all at once.

I tried to talk about what I see are three of the most important things about blogging.

There are two really big take home messages, though.

First, content is king and platform doesn’t matter.

Second, it’s not that hard to do, you can do it. Jump in feet first, you’ll be fine.

If you’ve got a burning question that I didn’t get to address, please feel free to get in touch with me.

You can get in touch with me on , or you can send an .  (After August 3, 2010 you can reach me by email .)

Michael Nealis is an AmeriCorps member serving as a Regional Coordinator for Volunteer Maryland, which means he’s a lot like Vanilla Ice. When he’s not busy solving problems, collaborating, and listening, he’s busy supporting Volunteer Maryland’s Volunteer Maryland Coordinators, volunteering with Habitat for Humanity of the Chesapeake, and planning and conducting social media trainings in and around Baltimore.

Arriving in Haiti, Volunteering in Haiti, part one

Thursday, July 22nd, 2010

by Veronique Parages, Skills-Based Volunteer Program Director, HandsOn Network

When I told HandsOn Network folks that I would be volunteering in Port Au Prince, I was asked to share my journey with you all.

“It’ll be easy,” I was told.

I should be personal, funny and not really worried about creating great English literature.

For a French emigrant, as I am, this put me at ease and I said Yes!

So here we are…

Enjoy and share! Haiti needs us, all of us…

I have traveled a lot but I forget how different airports can be from country to country.

Departure Atlanta, arrival Port-Au-Prince…  from fresh and quiet with strict rules, it became alive, hot, busy, and noisy going through customs.

Good memories from trips in Africa came back to me.

When I arrived, so did many planes from the United States.

A bunch of volunteers grouped by colors of tee-shirts arrived from faith organizations along with Haitians coming back home or visiting family.

As early as on my plane ride, my  help was  needed -  to fill in customs forms -a good way to begin to help and talk!

I am so happy to be French today it will help me so much all along the journey!

My contact, Warner, from God’s Children Inc, the organization I am volunteering with, was supposed to pick me up.

I had no idea where I would be living but I knew it would be fine.

Warner wasn’t there when I came out of customs, but it gave me time to find my luggage full of supplies for a new school and for the orphanages.

Crossing each other, pushing each other to find luggage… it is really up to you to find it!  Got it!

(At least, I found one…the other will come later.)

Warner was still not there.

I wondered if I could continue by myself.

I followed the flow, passed the customs, people every where and arrived outside where more people are waited, under the burning sun, the hot wind brought dust… and more people but not Warner!

I wisely decided to wait in the  shade outside of the airport fence.

The concept of time is so different here, and nothing ever happens as we think it will… still, it happens  anyway… you just have to learn to wait and be patient, keep faith, find shade, smile, and say “Bonjour” to everybody.

That’s the key.

I felt so visible with my white skin, my straight, light hair turning as a bunch of straws on the top of my head, impossible to hide and stay still!

Everybody wanted to help me.

And suddenly, coming from I don’t know where, Warner arrived, welcoming and friendly.

We took a car with a driver – who, I discovered later on,  is one of our neighbors who will help us from time to time, and began my first ride across Port-au Prince, impossible to ever forget.

I was going to the volunteer housing and could grab a shower, but no…  nothing will happen the way I thought it would….

I quickly learned that not one single day in Haiti happens the way we – the volunteers- think it might.

“Are you arriving? Yes in 2 min.”  Translation? Arriving in 2 hours.  Staying cool and relaxing is key!

Still, the days often turn out  better than expected, despite the different concept of time.

After my arrival to the airport I had an incredible journey in the town.

I was lucky to get a ride in a nice car with air conditioning, a real luxury in the hot and dusty air of Haiti.

Dust flies everywhere because the roads are pitted with deep holes.

Was it like it before the earthquake? or is it because of the earthquake? I wonder.

Maybe both…

As soon as we left the airport I watched, absorbed, discovered.

Immediately outside the airport exit, I saw camps and tents full of people.

They were so close to each other.

The camps were mainly set up by USAID and the Red Cross after the earthquake in order to give a roof to people without houses.

How hot is it inside? Do they have schools? I wondered.

There were so many kids in the camps…

What about security?  Is it safe during the day? I heard that at night there are a high number of rapes.

The camps and tents were everywhere, in each and every available space, both public and private, in between destroyed houses.

USAID and Red Cross mobile showers, restrooms, and containers for potable water were also visible everywhere.

All of this was set up to be temporary, but is it?

After 6 months it all seems to have become permanent.

Hatian lives seem organized around the relief efforts.

Small businesses have opened around each camp to sale various small items, but is it enough to feed everybody?

I couldn’t help but wonder – along with all my fellow volunteers – six months after the earthquake, where has all the money the entire world gave to Haiti gone?

What kind of projects are on the way? Who is doing what? Whenever I meet Haitians I will ask these questions.

Blogging: Being a Policy Wonk (Part 2 of 3)

Wednesday, July 21st, 2010

Michael Nealis spoke at the 2010 National Conference on Volunteering and Service about how nonprofits can use blogs to reach out to their communities. This a the second of three posts based on his session notes, read the first one here.

Setting up a blog is fairly easy to do, but there’s a lot of work that you should do both before and after you’ve started the blog.

Perhaps the most important thing is that you don’t start with a blank piece of paper, or a brand new Word document.

That’s a horrible place to start.

They might be a great place to start writing, but if you’re going to start blogging, or working with any kind of social media, then you need to have an organization-wide social media strategy.

It doesn’t have to be a multi-page document like the EPA’s white paper on Web 2.0., it can be a few lines about how no one in the organizations will act in a way that paints the organization in a negative or questionable light.

Don’t forget about it once you’ve written it, either.  It should evolve as you experiment more with social media.

Something that ought to be considered when you’re writing a social media policy is what the goals for using social media are, especially things that you’ll be spending a lot of time on, so you can tell whether you’re meeting your goals.

Once there’s a policy set, then you need to start thinking about how often you want your blog to be updated.

Something that’s worked really well for Volunteer Maryland is to have five different authors for our blog, each one posting new content once a week.

Five different authors posting once a week create new content every day.

The best part of having a group of authors is that everyone is going to have a different voice, and a different way of seeing their jobs, so the content is always fresh.

We shoot for blog entries that are 500-700 words long.  It’s a nice length; long enough to develop a story but short enough so there isn’t a huge time investment in reading the entry.

If that doesn’t work for your organization, that’s fine; it’s ok to try something else.  Find out what works best and go with that.

This doesn’t mean that you can’t add or change authors, either.  If your original plan doesn’t work for what your organization is trying to do, keep changing things until you find what works.

What do you do if you find out that your blog is no longer meeting your organization’s goals and you don’t have the resources to devote to maintaining it?

You’re going to pull the plug on the blog, but you don’t want to just leave it hanging on the internet.

The last thing you want is for someone to find a blog that hasn’t been updated in three years.

Even if you have a post about how the blog doesn’t fit into your organization’s strategic vision anymore, make sure there’s some sort of closure to the blog.

There’s one more thing that I’m going to talk about, and that’s how to deal with negativity in your blog – and I’ll do that in part three so stay tuned…

If you’re really eager to get started, go for it!

If you have any questions, feel free to get in touch with me on or by .

Michael Nealis is an AmeriCorps member serving as a Regional Coordinator for Volunteer Maryland, which means he’s a lot like Vanilla Ice.  When he’s not busy solving problems, collaborating, and listening, he’s busy supporting Volunteer Maryland’s Volunteer Maryland Coordinators, volunteering with Habitat for Humanity of the Chesapeake, and planning and conducting social media trainings in and around Baltimore.

Let’s

Tuesday, July 20th, 2010

I had heard that Scott Heiferman from Meetup.org was sometimes a provocative speaker, so I was looking forward to hearing him speak at the 2010 National Conference on Volunteering and Service in New York a week or so ago.

As it turned out, he said something that has stuck with me.

I keep returning to it, rolling it over in my head.

He said we should use the word “let’s” more often.

He argued that when asking people to join you in fighting for a cause, you shouldn’t say, “Help us…” or “Join us…”

But rather, more simply, “Let’s…”

People, Heiferman argued, want to have a stake in the game.

It’s difficult to convince someone to help you achieve your goal, he said, but much easier to ask them to work with you – to achieve something together.

I like it.

Let’s…

Rolling Up Our Sleeves: Interfaith Service Collaboration as a Solution

Monday, July 19th, 2010

by Abigail Nathanson, Shinnyo-en Foundation

Interfaith service leaders are an eager bunch. I bet they are part of that elusive club of “morning people” I sometimes hear about when my friends and I go around the dinner table sharing urban myths. When I arrived at the seventh annual Breakfast Forum on Interfaith Service and Neighborhood Collaboration at the ungodly hour of 8:15 in the morning on the second day of the 2010 National Conference on Volunteering and Service, the room was already almost packed. I waded through groups of people shaking hands and reconnecting. Still on California time, I nursed my jet lag with several cups of coffee and sat next to two women eagerly discussing the day’s events on the schedule for the interfaith track of the conference. They were among 70 or so leaders from faith, grassroots, government, and corporate backgrounds gathered to hear a panel on the importance of interfaith collaboration in solving real world problems.

I’m not sure if it was all the coffee I drank or perhaps the infectious energy of the leaders in the room, but I snapped awake as Neil Bush, Vice-Chair of Points of Light Institute (POLI), shared a compelling statistic: 50% of all service in the USA is driven by Faith-based organizations. No wonder this group of leaders were so eager; they are among a powerful group on the frontlines of solving America’s greatest challenges. And judging by the crowd, they didn’t want to waste a single minute.

As moderator of the panel, Joshua DuBois, Director of the Neighborhood and Faith-based Partnerships at the White House, reiterated President Obama’s priority to leverage interfaith service as a solution to current problems in the USA. Mr. DuBois asked panelists Eboo Patel, Executive Director of Interfaith Youth Core; Peter Beard, Executive Director of United Way; Haru Inouye, CEO of Shinnyo-en Foundation; and Mark Farr, Director of Faith Engagement at POLI, to discuss current interfaith service initiatives across religions and geographies.

Eboo Patel sited Obama’s early history as an interfaith leader and activist as a role model of what he envisions could become a social norm. Mr. Patel explained the hidden potential of encouraging interfaith conversations to move from “Niche to Norm” and push the concept of interfaith dialogue into everyday conversations, in much the same way conversations about saving the environment have become normalized in everyday conversations over the past few years.

As one of Mr. Patel’s target population–a (fairly) young person looking to make change in the world–I felt inspired by the call to develop better competency in world religions as a basis for finding common ground to work towards peace. Mr. Patel’s message is clear; it’s up to us. Young people need to speak up and become just as strong a force as the fundamentalist extremists who currently dominate conversations about the role of world religions.

From a secular and practical perspective, Peter Beard from United Way described the importance of harnessing the power of faith groups as a way of meeting his organizations’ goals for social change by 2018. Mr. Beard explained that these goals could not be met without support of different faith groups.

Haru Inouye of the Shinnyo-en Foundation discussed the Shinnyo-en belief as a “borderless garden of truth” in which people from all different backgrounds are able to connect and grow together to create peace. A Buddhist priest, Mr. Inouye called for “One spirit” through interfaith work to accomplish common goals.

Finally, Mark Farr of POLI captured the current needs in interfaith service in two words: centering and de-centering. Mr. Farr explained that “centering” describes the importance of streamlining interfaith service efforts to create an efficient and effective solution to the problems we face. “De-Centering” focuses on keeping all players in interfaith service connected to one coherent conversation rather than succumbing to a “Silo-effect”. Mr. Farr identified this as a time to “roll up our sleeves” and act on the fruitful conversations captured in breakfast forums past.

During the question and answer portion, many members of the audience shared stories of strong interfaith-service partnerships taking place across the country. Leaders in the audience described a desire for greater attention to current grassroots initiatives. One woman felt that faith groups were already ‘rolling up their sleeves’ and that really what is needed is better media attention to these instances. Conversation between the audience and panelists underscored earlier points that open dialogue and sharing are critical in connecting faith groups to work towards common goals.

In response to audience questions about increased exposure, Mr. Dubois shared the launching of a pilot in 8-10 cities on interfaith-service partnerships. He pointed out that his office would eventually like to expand this concept to every city and that all faith groups are encouraged to participate.

What struck me during the end of this conversation was just how quickly conversation moved from discussion to deciphering action items. One audience member got out her pen mid-question in front of the whole room to request Mr. Dubois contact information to follow up. Others quickly followed suit. These are the early risers, rolling up their sleeves to mobilize people of all faiths to create peace in the world. I left the breakfast forum feeling energized by a group of people undaunted by the problems we as Americans face today.