Archive for July, 2012

How to Lose a Volunteer in 10 Days

Thursday, July 19th, 2012

Today’s guest post is written by Joshua Pedersen, CEO of United Way of Frederick County.

Day 1: “Whatever Works”

Failing to be clear and specific when you ask for help is the first step in losing potential volunteers.

Tip: If you want to keep your volunteers around learn to be very specific about what you ask.

Day 2: “Ask Sheepishly”

Asking without confidence and clarity is a quick way to drain the energy from volunteers.

Tip: Be confident on your ask! Begging will not get you very far.

Day 3: “Clone Them”

Although often desirable of great volunteers, an unwillingness to recognize the harness the unique individuality of our volunteers is an excellent way to drive volunteers away.

Tip: Always treat your volunteers like they are special because they are!

Day 4: “Wear Orange”

Confusing our volunteers is key to ensuring their short stay with your organization.

Tip: Always provide direction.

Day 5: “Habla Espanol”

Si no quere retener voluntarios, se puede hablar en una manera de confundir a otros.

Tip: Speak the language of a volunteer. Do not speak in acronyms. Do not assume that they are familiar with the language and culture of your organization.

Day 6: “Give ‘em Sunglasses”

Blinding your volunteers to their role in your organization will certainly limit their engagement with your organization.

Tip: Always work to be transparent and straight forward with your volunteers.

Day 7: “Be a Terrible Trivian”

Giving your volunteers meaningless and trivial tasks will help them find substantial work elsewhere.

Tip: Do not give your volunteers trivial tasks. Make sure the volunteer roles are meaningful.

Day 8: “Give Up”

Preventing your volunteers from flowering will keep them from contributing anything long term to your organization.

Tip: Never give up on your volunteers. It may take a while for you to see them flower but they always do!

Day 9: “Refuse Rarity, Favor Mediocrity”

Failure to recognize the power of volunteers will keep us from saving the world.

Tip: Recognize that volunteers are a rare breed!

“There is nothing stronger than the heart of a volunteer” ~ Lt. Col. James H. Doolittle, leader of the first air raid on Japan in World War II, describing the young men who voluntarily chose to risk their lives on a mission to boost American morale after the devastating attack on Pearl Harbor.

Day 10: “Wait”

If you wait until the 10th to begin the recognition process, they will most likely have already left your organization.

Tip: Volunteer recognition is a process. It is not a static activity.

Michelle Visits Columbus and Cincinnati. Collaboration is Key to Collective Impact

Wednesday, July 18th, 2012

Today’s post originally appeared on the Points of Light blog on July 18, 2012.

My family has continued our cross-country journey to discover people at the center of change. As we have made our way from Buffalo to Columbus and Cincinnati, we have found a few common themes – collaboration across sectors is the essential ingredient for community success, organizations are increasingly focused on the idea of collective impact, and citizens have a great reservoir of compassion and energy for meaningful engagement.

As we pulled into Columbus Wednesday evening, the arts district where we were staying was alive with people. This vitality was a preview of what we discovered in Columbus. This relatively small city is home to the country’s number one rated zoo, library and science center. (We also discovered the ice cream at Jeni’s Splendid Ice Cream. The experts may be right that Jeni’s has the #1 ice cream in the country. But we are determined to keep up the search!)

I met with Marsha Grigsby, the City Manager of nearby Dublin, Ohio and Christene Nardecchia who runs the volunteer program for Dublin. It was a fascinating lesson in the power of public/private partnerships and how government can engage citizens in a meaningful way. With a population of approximately 45,000, Dublin engages more than 3,000 volunteers in its programs, from running special events and festivals to serving as bike ambassadors to cleaning up the graveyard after a recent storm. They have discovered that citizen engagement can not only extend the service of government but also inform governing priorities and allow for real transparency with citizens and officials working side by side. Imagine if every city was effectively engaging citizens in identifying and meeting the critical priorities in this way?
Volunteers
The theme of public/private partnerships was further embodied in my visit with our affiliate, HandsOn Central Ohio. I was struck by the range of their programs – from running a 211 hotline that allows community members to give or get help, to administering a foster grandparent program with one hundred plus seniors giving tens of thousands of hours to marginalized children. One of the newest programs is a multi-sector partnership, administered by HandsOn, to create a centralized virtual reception center where homeless individuals are finding a path for placement into shelters.

Focused on improving access to dental care, the Dental OPTIONS program perfectly illustrates the benefits of cross-sector collaboration and the capacity of volunteers to leverage their unique skills. Funded in part through state-resources, HandsOn links patients with volunteer dentists who provide care for free or at reduced rates. Over the last 15 years, it has provided more than $4.5 million worth of dental care to individuals. Nearly 40% of the people in Ohio do not have health insurance and there are many that suffer enormous pain and serious health affects as a result of failure to receive expensive dental care.

volunteers_with_tortoisesIn Cincinnati, I had lunch with Jeff Edmondson, managing director of the Strive Network. I was taken by Jeff’s vision of the importance of a multi-sector approach – how his community of Cincinnati is finding that downtown development, education, and virtually every other advance is dependent upon cross-sector collaboration and civic leadership. Building the civic infrastructure to support the success of every child, every step of the way, from cradle to career is the vision of STRIVE - a Cincinnati-based nonprofit initiative that is bringing together all sectors of the community to ensure success for the community’s children. Strive has met with extraordinary success: a 9% rise in kindergarten readiness, an 11% increase in high school graduation and a 10% increase in college enrollment. They are not creating more programs, but re-aligning community resources around proven methods of effecting change. Their successes have given birth to the Strive Network which works with communities nationwide to create a civic infrastructure which unites stakeholders around shared goals, measures and results in education.

And, as I have met with corporate partners, ranging from Cardinal Health, to Nationwide, to Procter and Gamble and The Limited, I found a shared commitment to collaboration. Each of these corporations is embracing an increasingly sophisticated corporate responsibility agenda structured to build upon their unique business assets to create greater impact.

As I walked around Cincinnati, (which was hosting 40,000 participants of the World Choir Games managed by thousands of volunteers) and admired newly created parks like Fountain Square and Washington Park, I was struck by this idea of a comprehensive, vibrant civic infrastructure. The workings of our business, nonprofit, and governmental sectors are key to the meaningful progress of any community. Cincinnati enjoys the highest per capita concentration of headquartered corporations in the country and their presence was clear from its world class arts institutions to its remarkable Underground Railroad Freedom Center.

I met with remarkable individuals like Deanna Castelleni, who founded Ugive to create life-long givers by making philanthropy relevant to students. Deanna hosted us for the fun of a Reds’ Baseball game (they won!) and a behind the scenes tour of the Cincinnati zoo. This world-class zoo enjoys the leadership of hundreds of corporate sponsors, the engagement of close to 1,000 annual volunteers and the support of government. They have a fabulous teen program engaging teens and students in the care of the animals and the education of guests. One volunteer told me that spending every Saturday at the zoo with the animals and visitors was the best stress reliever possible and the favorite part of his week.

We have, of course, found not only innovation and interesting forms of collaboration, but the purest forms of service and compassion. We met Russ Porter at the Drop Inn Center – a homeless shelter in downtown Cincinnati. Russ is a retired executive from GE who for the last twenty years has been running a foot clinic for homeless men and women. When he learned that one of the greatest needs of homeless individuals was care of their feet, he created a clinic that travels to eight different shelters and provides care. Russ, accompanied by nurses and ordinary individuals trained in foot care, goes out into the city three times a week and creates mobile clinics where they bathe, massage, talk with, and care for the feet of the homeless. Russ cuts nails. They provide new shoes that fit and refer people who need it for further medical care. Russ says that this is the most rewarding job he has ever had – his paycheck is the thousand thank you’s he gets every year from the people he serves.

Russ is emblematic of the humble, empathetic servant leadership that makes our nation great.

How to Host a School Supply Drive!

Wednesday, July 18th, 2012

This blog originally appeared on Create The Good.

We’re halfway through the summer, meaning it’s almost time for kids to begin preparing to go back to school! A new school year marks new beginnings for kids and parents; however, for those who lack the resources to purchase school supplies, this time of year can be filled with anxiety and stress.

As a solution, you can collect supplies for schools! You can help children in school by giving them the tools they need to succeed. Donate school supplies or, even better, organize your own Equipped to Learn school supply drive. Here’s How you can host a  successful school supply drive!

STEP 1: GET HELP FROM YOUR FRIENDS

Whether you organize the drive on your own or make the organizing a group effort, you will need to reach out to a lot of people in order to make the school supply drive a success. So go ahead and recruit your family, work colleagues, neighbors and others in your community.


STEP 2: ADOPT A SCHOOL AND DETERMINE WHAT SUPPLIES THEY NEED

If you know a teacher, principal or school administrator, you can talk to him or her about your idea and find out the school’s supply needs. Or you can call a local school or district and ask the principal what supplies the school may need.

STEP 3: MAKE A PLAN

  • Put together the list of supplies needed.
  • Determine drop-off dates and locations.
  • Determine whether supplies will need to be sorted and prepped. If so, schedule the drop-off deadline at least one week before the date you plan to give the supplies to the school. Consider keeping an estimated tally of collected supplies. It’s helpful to know what you achieved when you celebrate your success.
  • Divide your tasks — don’t do it all yourself.

STEP 4: PROMOTE IT

  • Develop flyers
  • Tell the local papers
  • Tell all of your friends — word of mouth is a great promotional tool.
  • Reach out to PTAs, community organizations, faith organizations, YMCAs, libraries, etc., and ask them to help you promote the school supply drive. They could do so through bulletins, email blasts, mention at public meetings and/or allowing you to post your flyer in their buildings.
  • Post the school supply drive on your Facebook, Twitter or other social media and send out messages to your network.
  • Post signs near the drop-off location to make it easy for everyone to find you. Use large construction paper or poster board so people can read the signs from their cars.

STEP 5: DROP OFF YOUR SUPPLIES

Work with the school principal and/or administrator to determine the best date and time to drop off the supplies. Consider asking the principal to present the school with collected supplies during an assembly time. Make sure you invite the other volunteers to join you in presenting the school with the supplies. 

After everything is done, it’s time to celebrate your success!

Give yourself a pat on the back for all of your hard work. And remember to thank everyone who helped you — it will make them feel great. While the school supply drive is still fresh in your mind, think about what worked well and what didn’t. That way you can build on your success, if you decide to do this again.

 

Time to Step Out and Get Social!

Tuesday, July 17th, 2012

Be the change through social mediaIf your organization is still resistant to utilizing social media tools, it is time to catch up with the times. Social media has risen to the forefront for businesses to reach consumers and dedicated audiences nationally and globally. Thanks to social media, you can now better inform others about your organization’s mission, recruit more volunteers, and humanize your organization.

Are you still not convinced? We have 13 reasons why you need to make a social media plan for your organization today, we promise you will not regret!

  1. Expose yourself: It should be your goal to consistently expose your organization’s mission to an ever increasing audience. Social media can help target specific individuals to your organization by providing brand resources and information to a social following. For example, if your organization wants to attract volunteers, you can begin announcing volunteer projects through social media.
  2. Add more customer service: Support the unanswered questions requiring customer service with the use of social media. Social media allows your organization to show the communities where it serves while providing immediate answers to questions.
  3. Start a conversation: Start a conversation with those who truly care about your organization. Ask your friends and followers what they like, what needs to be improved, etc. By opening this conversation up through social media, you will have the ability to improve the overall function of your organization.
  4. Be an open book: Social media opens the door to letting the public know what everyone thinks about your organization, use this to your advantage! When someone makes a negative comment about your organization, respond to it professionally and provide resources to better serve that individual. Others will tend to look more favorably upon your organization when they see how you handle business.
  5. SEO, SEO! Pages that utilize social media tend to have higher search results on Bing and Google. This feature will allow new users to find your organization more easily!
  6. I’ll scratch your back, if you scratch mine: Social media is the new word of mouth. When your page starts to get likes and retweets, new potential volunteers are only a click away. When others see what their friends interact with on social media, their interest is more likely to be sparked.
  7. Provides great brand exposure: Use social media to build a community. Allow users to start conversation and share resources, so that they will turn to your page when they need help or want to serve.
  8. The fans will flock: When more people share your organization’s content through social media, the more popular those resources will become across the internet. It is important to promote your organization’s events, resources, service opportunities, etc. through social media in order for its popularity to grow.
  9. Everybody is doing it: Believe us, your targeted audience already knows about social media and they are probably using it. Get on the train too and interact with them.
  10. Your partners are using it: Most businesses and nonprofit organizations are now using Facebook and Twitter on a daily basis. Join them! Social media becomes easier to use everyday with its frequent improvements and user friendly tools.
  11. Build your influence: Get to know the people who interact with your social page the most; they will be more likely to influence others to visit your page and utilize your resources. You may be able to attract and reach more volunteers through this influence.
  12. Allow your organization to be more relatable: A business or organization becomes more human when it participates in social media. Users can feel more connected to your organization because they can provide their feedback and communicate with actual employees. It allows users to see the behind the scenes of an organization.
  13. It’s a full proof plan: New users are more likely to trust your organization when they see it on social media and can understand the purpose. When users see interactions and engagement, it allows them to trust the overall reputation of your organization.

We hope these 13 reasons convince your organization to jump on board with social media! You will only benefit from starting a social media plan at your organization.

How does your nonprofit organization use social media? We would love hear your comments and tips in the section below!

Beginning in Buffalo

Monday, July 16th, 2012

Today’s post originally appeared on the Points of Light  blog on July 16, 2012.

 Buffalo was a terrific place to begin our journey across the country to visit with volunteers and citizen innovators. I met with community activists, AmeriCorps members and Alums who are driving civic change in Buffalo with their energy and idealism.

Britney McClain was my host and guide to explore PUSH Buffalo’s Green Development Zone. Britney is a poised, knowledgeable and passionate advocate for PUSH – People United for Sustainable Housing. PUSH was started by two young civic entrepreneurs who had a vision for transforming a neighborhood through community organizing, advocacy, and energy/green renovation. As Britney led me through the neighborhood, we visited community gardens that have been transformed from empty lots into flourishing vegetable gardens. The neighborhood was alive with community members working everywhere we turned. Young people were creating an urban farm and marketing their fresh produce. The organic, authentic power of community and of raw idealism put into action was everywhere – from founder Eric Walker to Opportunity Corps VISTA members.

PUSH has engaged more than 300 residents and together, they are remaking their community – retrofitting homes with new energy efficiencies and transforming the neighborhood into a sustainable, green environment. In addition to physical improvements, PUSH is committed to improving the community’s economy – a percentage of the jobs retrofitting houses employ community members. Buffalo has one of the nation’s highest rates of home vacancies. A renaissance in Buffalo depends upon citizens banding together to create new approaches to economic development and healthier forms of community. This initiative is a really interesting model of authentic community organizing combined with new green approaches to economic development. It will be fascinating to see how PUSH develops in both its Green Development Zone and in its broader advocacy efforts to influence legislation and systems.

Next, I witnessed how The Service Collaborative of Western New York is providing the civic leadership and spark that is giving Buffalo new possibilities. This civic hub houses and runs programs ranging from VISTA members who are educating community members in financial literacy to a program, to ABLE – AmeriCorps Builds Lives through Education – providing tutoring to help students to reach grade level. They have 85 community partners and are engaging close to 500 national service members. I was struck by the energy and enthusiasm of the program staff, AmeriCorps members and Alums I met in a roundtable conversation hosted by Kate Sarata, an AmeriCorps Alum and now executive director of The Service Collaborative. We had a great discussion about the challenges they have faced and what inspires them. We talked about how collaboration is key to their work and how HandsOn Connect has created a platform for a central call to volunteer action in Buffalo. 

As I am leaving Buffalo, I am taken with what a critical pipeline AmeriCorps is for our communities. After completing their AmeriCorps service, many of the Alums in Buffalo are staying to serve, to advance their education, and to work – a veritable wellspring of talented young people committed to improving our communities. Special thanks to Ben Duda, Executive Director of Points of Light’s AmeriCorps Alum initiative. He connected me with a fascinating assembly of idealists who are clearly shaping the future of Buffalo. He also led us to the classic, riverside “Old Man River”  burger and seafood joint- famous for sweet potato fries doused in honey and butter- what could be better!?

Screen for Success!

Monday, July 16th, 2012

Recruiting volunteers is the first step to a successful volunteer program within your organization. Training your volunteers to be an effective part of your organization is equally important.

Once organizational, programming, and volunteer goals have been identified, position descriptions and standards for each program will need to be developed, as well. Think of volunteer program as similar to job training. You do not want an employee who does not meet certain standards for the listed project description. If the volunteer is unable to meet basic standards, reassignment may be necessary.

How can you ensure a successful screening process? Follow our suggestions below to better develop your program needs.

  1. Application process: When conducting a volunteer interview, every volunteer administrator should identify the necessary education and skills to be successful for the project. The volunteer administrator should be able to identify the volunteer’s skills and nurture them to allow for successful participation in the project. The overall volunteer administration department should be able to identify the desired skills after conducting interviews with various volunteers during the screening process. It is important to identify the volunteer’s employment status, education, skills, past volunteer experience, and availability.
  2. Interview process: The interview process is just as important as the job description. The organizational representative can find out more about the volunteer’s qualifications by interviewing them for various focus areas. The interview allows the administrator to identify the volunteer’s strengths and weaknesses.
  3. Job descriptions: Job descriptions are very important because they identify the assignment expectations for potential volunteers. An ideal job description will include the job title, how it relates to the work of the organization, list of specific requirements and accountability, standards of performance, what education/ experience is necessary for the position, necessary attitudes and values, time commitments, location of the assignment, the supervisor, and a brief description of the supervisory relationship. The job description should also identify the benefits for volunteers.
  4. Needs analysis: The application and interview processes can help volunteer administrators identify volunteer training needs. Why should you conduct this type of analysis?
    1. Identify whether or not this volunteer has the qualifications to be competent at this particular position.
    2. Identify volunteer needs that may be needed as a result of various changes that have taken place.
    3. Identify the gap between volunteer performance and expectations.

To be successful at needs analysis you must:

a.       Define the goals or purpose of the needs analysis process.

b.      Determine the necessary methodology.

c.       Design the questions.

d.      Organize the data.

e.       Review the findings.

f.        Develop training recommendations.

g.       Repeat the process on the same skills and behaviors 6 to 12 months later.

h.       Be easy to use and practical to implement.

i.         Create guidelines to develop needs analysis questions.

j.        Build the organization’s skill priorities into the questions.

k.      Organize questions into job categories and competencies.

l.         Build a pool of questions to use for possible surveys.

m.     Analyze current volunteer skills and compare them to organizational needs.

n.       Identify volunteer strengths and areas that need development.

 

The screening process is the first step in ensuring the overall health of your organization’s volunteer program. It is important to develop and define a uniform analysis across the organization. We hope that by following these tips you will see a more successful program!

What steps has your organization used to establish a successful volunteer screening process? We would love to hear about it in the comments section below!

Selfish Reasons to be Selfless

Friday, July 13th, 2012

Volunteers give so much to the causes they serve. It’s no surprise that volunteers are also benefiting from their time spent in service! As you give your time and skills, you will find new people, skills, connections, and perspectives. Read on for a few rewards and opportunities that come to those who reach out in service.

Volunteering broadens your horizons. Service projects can connect you to segments of the population you might not normally encounter, such as homeless people, foster kids, or the mentally ill. Volunteering provides you with a more accurate picture of society and makes you more aware. You may even find that you gain empathy when you step out of your comfort zone!

Volunteering can teach you new business skills. Dive right in to a new area of business that you haven’t had the chance to experience before and pick up new skills quickly! Some volunteers believe that the managerial skills they’ve learned through community service would have cost them thousands in tuition. Volunteer exposes you to changing technology, language, and skills. Service can make you a better human being and a better businessperson.

Volunteering looks fantastic on your resume. When an employer reads that you’ve served, it reflects well on you and can create a special connection. Perhaps you’ll even have a similar volunteer interest. Volunteering experience sets you apart from the competition and makes  you seem special.

Volunteering is a great way to test-drive a career. If you’ve been thinking about taking the leap into another industry, try volunteering in some capacity there first to be sure you enjoy it. It’s a great way to practice other skills and be sure you’re interested in the day to day events of your new industry.

Volunteer projects bring fun into your life and force you to slow down and smell the roses! You may end up doing something you’ve always wanted to, but never had the time to get around to.

Volunteering helps you develop great friendships. It takes an extraordinary person to love a stranger enough to give your time and skills to them. Some volunteers find that the quality of people they met while volunteering is higher than anywhere else; there is something intrinsically special about people who volunteer.

How has volunteering personally benefited you? Let us know in the comments below.

Michelle Nunn’s Cross-Country Trip to Discover People at the Center of Change

Thursday, July 12th, 2012

 

 

This post originally appeared on the Points of Light blog site on July 12, 2012.

For a month this summer, Michelle Nunn, CEO of Points of Light, is taking a cross-country trip to learn from the people across the country who are rolling up their sleeves and tackling the critical issues before us. Across the nation, she will search out and share the stories of change agents – people who are creating new ways of using their time, talents, voice and money to address the problems they face in their communities. While the political parties are talking about the things that divide us, Points of Light will be identifying the enormous common ground that unites us – our patriotism and embrace of the responsibilities of citizenship, willingness to help our neighbors and desire to leave the world a better place than we found it.

Along the way, Michelle will be visiting HandsOn Network affiliates, AmeriCorps Alums, corporate leaders and civic innovators to check out citizen-led projects across the country. Her goal is to place a spotlight on people taking action and unearthing innovative solutions that leverage the power of individuals.

Michelle kicked off her trip by delivering a speech in the historic Amphitheater at the Chautauqua Institute on July 9. Chautauqua is a forum for big ideas and conversation, inspiring audience members to commit those ideas to action.

Click here for The Chautauquan Daily news article on Michelle’s speech.

Michelle, joined by her family, will head west though Columbus, Ohio, and Minneapolis, ending her tour in Seattle. She plans to be in Buffalo, N.Y,, July 10-11; Columbus, Ohio, July 12; Cincinnati, July 13-14; Detroit, July 15-16; Minneapolis, July 22-24; Portland, Ore., Aug. 6-7; and Seattle, Aug. 8-9, with lots of stops along the way.

 

Party with a Purpose

Thursday, July 12th, 2012

For most people, summer vacation is a period of relaxation that may include cooking and eating, spending time (at the pool) with loved ones, and giving back to the community. No other season allows us so much time to relax and loosen up a bit. However, that is no excuse to stop doing good. This summer, have a party with a purpose!

Use the following steps to ensure a fun and charitable party:

Locate a local food bank or homeless shelter Locate a local food bank or homeless shelter and tell them that you plan on hosting a canned food drive. Ask them if there is anything in particular they need and any directions necessary to donate.

Send out invitations Invite friends, family, and neighbors to join you to party for good with food, drinks, and good company. Inform guests of your mission to donate as much food as possible to your local food bank, and ask that each guest bring at least 5 canned food goods. As an incentive, offer guests a prize of your choice to the person who brings the most canned food goods! Homemade certificates or even just the pride of being the top donor will elicit more competition than you’d expect.

Prep your party The day of the event, designate an area in your home where guests can donate their canned goods. Consider having a sign in that area that informs guests on the food bank you chose to donate to as well as facts and figures about homelessness and hunger in your community. Such as, in 2010, 48.8 million Americans lived in food insecure households, 32.6 million adults and 16.2 million children.

Party! Eat, drink, and be merry at your party, knowing that you have brought together the people you love for a worthwhile cause.

Collect and donate goods Transport the canned goods from your home to the food bank or homeless shelter of your choice. Note how much the total contribution of food weighs.

Send thank-yous Email or send a letter to your guests thanking for them coming and donating. Include a shout-out to the person who brought the most cans, and also mention how many cans or how many pounds of food were donated!

The “party with a purpose” idea is great for families, friends, co-workers, and volunteers for holidays, birthdays, and throughout the year!

Employee Volunteering Brings in Happiness

Wednesday, July 11th, 2012

Employee volunteering is essential to a company’s success because it builds employee camaraderie, creates a positive workplace, while also increasing or establishing loyalty. The following infographic illustrates the results of a study conducted by Deloitte. This inforgraphic was originally posted on on invup. com on March 20, 2012.