Archive for the ‘Michelle Nunn’ Category

Walk, Talk, Drink Coffee: Creating Community Spaces in Seattle

Friday, August 24th, 2012

Today’s post originally appeared on the Points of Light daily blog site on August 23, 2012

Seattle is actively creating and cultivating spaces for community connections.

Two of my Seattle meetings took place on strolls through the Seattle Art Museum’s Olympic Sculpture Park, which used to be a petroleum transfer and distribution facility. Today, thanks to philanthropic and volunteer leadership, the site has been transformed.

With unobstructed views of Puget Sound and the Olympic Mountains, the garden circles a bold, red Calder sculpture, “The Eagle.” The park is dotted with chairs to facilitate conversations in any and all groupings.

My Seattle hosts said the Sculpture Garden has become a gathering point, offering free yoga  on the grass, food trucks and farmers’ markets, art classes, performances and family festivals like the Salmon Return Celebration.

The theme of creating community connections was a thread throughout my visit. Seattle is, of course, home to Starbucks, the leader in creating “third spaces” – gathering points between work and home. In my meetings with the Starbucks team – Cliff Burrows, Rodney Hines and Anna Cunningham – I was reminded of the way Starbucks has literally created a double bottom line, advancing community good and financial returns simultaneously.

Starbucks’ most recent “Indivisible” campaign tackles one of our nation’s toughest challenges – joblessness. For every pound of its Indivisible Blend purchased, Starbucks donates $5 to the Create Jobs for USA Fund, helping get Americans back to work.

As if to reinforce the lesson, most of my meetings in Seattle were held at Starbucks. I drank a hot chocolate with Paul Shoemaker, the founder of Social Venture Partners, and learned about his success increasing the impact of area nonprofits. I shared chocolate almond cake with Jessica Markowitz, the 17-year-old founder of Richard’s Rwanda. When she was only 11, Jessica listened to a Rwandan man named Richard Kananga and was inspired to help Rwandan girls complete their educations.

Points of Light’s two Seattle affiliates,Seattle Works and United Way of King County, are demonstrating strategies for volunteers to give in new and more powerful ways. The United Way Volunteer Impact Program expands nonprofit capacity by training leaders to more effectively integrate high-value volunteers into their strategic work.

Through Points of Light’s Innovation Hubs program, Seattle Works is piloting a program to bring together new donors to collectively pool their money, fund projects and learn about the grant-making process. This month, Seattle Works volunteers are gathering on a rooftop patio to listen to the pitches of three organizations. A $20 entry fee buys tasty treats and beverages plus four $5 poker chips to “chip in” and fund some great new projects.

Washington State has been a real leader in engaging veterans to help other vets transition to civilian life. The Vet Corps, made up largely of veterans and family members, supports veterans’ transition to colleges and jobs, and regularly helps first-generation members stay in college.

The Vet Corps also maintains 23 “rooms” for veterans in higher education institutions around Washington State. These rooms provide a space for veterans to connect and share their challenges and successes. One veteran spoke of the difficulties of her journey through college and how in the last 10 years, as a result of the work of Vet Corps and others, the culture of higher education has become a more welcoming place.

And finally, the creation of the 30,000-square-foot Hub Seattle in the heart of Seattle’s Pioneer Square symbolized for me the importance and promise of the creation of community space. The Hub Seattle is bringing together entrepreneurs and investors to cultivate socially conscious ventures. This unique facility aims to educate innovative leaders, fund their ideas and incubate their social ventures. HUB Seattle anticipates housing more than a dozen social enterprises, with entrepreneurs sharing amenities and choosing from an assortment of work spaces. They aim to have the widest cross-section of world-changers anywhere.

In kicking off its Indivisible campaign, Starbucks Chairman Howard Schultz said, “We have accomplished extraordinary things when we act collectively, with courage, creativity and generosity of spirit.” Seattle’s leaders are accomplishing extraordinary things by thoughtfully creating spaces where community connections happen spontaneously.

Civic Spark in Portland

Thursday, August 23rd, 2012

Today’s blog post originally appeared on the Points of Light daily blog site on August 22, 2012.

Michelle Nunn finds inspiration in Portland, Oregon.

I am fascinated by people’s stories of the sparks that ignite their passion to change the world. When I was in Portland, Emily Gilliland, executive director of Oregon’s Campus Compact, laid three different matches on the table to illustrate the ignition points in her service journey.

  • A matchbook represented her high school’s 75-hour service requirement – a quick light to get her started. While serving at the Red Cross, she discovered that adults were interested in her ideas and were even willing to take direction from her.
  • A short box match signified her year with AmeriCorps – challenging, but enriching – a strong spark to further impel her commitment to service.
  • Finally, Emily pointed to a long, sturdy match – the kind that might sit on the hearth of your grandmother’s fireplace and is guaranteed to start a fire. When Emily joined Hands On Baltimore’s Serve-A-Thon, she quickly moved from volunteer to staff person. Hands On Baltimore was just beginning to define community challenges and galvanize the human capital and talent to help meet those needs. This was a powerful light for Emily.

Emily’s metaphorical description of the service sparks in her life called the question about how Points of Light and the larger  nonprofit sector can create the strong, reliable, readily available matches every individual needs to kindle their civic leadership over a lifetime.

People come to Portland for its open, creative, generative spirit of community. Mayor Sam Adams is leveraging that spirit of collaboration to reverse the dropout rate by creating a ladder of support and engagement. Kali Thorne Ladd from the mayor’s office told me about Portland’s Cradle to Career Framework, a civic coalition patterned on Cincinnati’s Strive model and focused on collective impact and equity in education for every student

In a roundtable with Oregon’s Campus Compact service leaders, I learned how local universities and colleges are instilling citizenship as central to the experience of higher education. Pacific University requires every student to complete at least one civic engagement course or project to graduate. University of Portland is known for its extensive “plunge” program – service learning immersions exploring issues ranging from food security to environmental justice. For the Civil Rights immersion, students spend three weeks visiting major Civil Rights sites and a racial reconciliation farm community before participating in a Habitat for Humanity rebuilding project.

All of these higher education leaders were struggling to ensure high quality and depth in their offerings, while including the broadest possible spectrum of students. They were grappling with both the increasing costs of college and how to fully integrate national service resources into the community college or university experience. They raised the question of how we might include service as a way to reduce student debt.

When I met with our Hands On Portland team, I was reminded of the power of joining together to serve and how this can inspire and sustain the spark of service. TeamWorks is a program that I actually remember from my Hands On Atlanta Days. It has spread and now runs in cities ranging from Portland to Seattle to Boston. The basic idea is that diverse people come together to work on a series of projects over a period of time and reflect upon the projects together. Some teams work together on a thematic focus like education, others focus on a neighborhood. Some TeamWorks teams have opted to stay together for many years. Each TeamWorks team has a special chemistry and becomes an introduction to fellow citizens and an orientation to community needs. It was fun to see that magic still has power. Check out a Portland TeamWorks volunteer’s amazing blog about his TeamWorks experience. It inspired one of his fellow volunteers to commit 10 percent of her waking hours to volunteering for one year. That adds up to 12 hours a week and 40 hours a month.

To light the “civic spark” in my children, we volunteered at The Children’s Book Bank. My kids did a terrific job of cleaning gently used books to be given to low-income preschool children. Children’s books are a luxury for many families – while the ratio of books to children in middle-income neighborhoods is approximately 13 books to one child, the ratio in low-income neighborhoods is a mere one book to 300 children. Dani Swope, a former Teach for America math teacher and mother of four, wanted the books her children had outgrown to go directly to families and children who need them. Dani packed up her books, took them to local Head Start programs and soon started getting calls looking for the “book lady.”

Dani began collecting books from friends and an organic effort was born that last year involved thousands of volunteers and distributed 96,000 books to kids – every Head Start preschooler in Multnomah County received a bag of 16 books to take home and keep. HandsOn volunteers account for about half of The Children’s Book Bank’s volunteer hours. More amazingly, HandsOn volunteers turn around and organize book drives and recruit their co-workers, Scout troops, faith groups, sports teams, families and friends to the effort.

For Dani, the civic spark was born out of an impulse to share her love of books and her own children’s beloved library with other kids. The spark ignited a movement of caring families and volunteers. Portland is full of civic vitality and sparks that have been nurtured into bold flames of leadership and citizen engagement. How can we help provide the civic networks and support systems that form the sturdy matches of ignition and light to propel Emily, Eric and Dani?

P.S. We expanded our ice cream quest to include donuts and discovered Voodoo Donuts here in Portland, including the Bacon Maple special that is worthy of the 30-plus minute wait.

A Generational Effort to Create, Preserve and Sustain Our National Parks

Wednesday, August 22nd, 2012

Today’s blog post originally appeared on the Points of Light blog site on August 21.

Michelle Nunn reflects on her families experiences at the national parks this summer.

My son, Vinson, is a great enthusiast for earning badges and pins of any sort, so we became devotees of the Junior Ranger program as we traveled through the national parks this summer. To earn his badges, we identified sage brush, learned what Sitting Bull did during the Battle of the Little Big Horn (stayed with the women and children), and discovered how long it took to carve the figures on Mount Rushmore (14 years).

We talked to lots of volunteer park service rangers who helped fill us in on the key, elusive answers to the Junior Ranger challenges. The successful completion of each booklet was rewarded not only with a badge, but also a swearing-in ceremony. Vinson was led, often by a volunteer ranger, in a pledge of re-commitment to our national parks and to the preservation of our nation’s special places and spaces: “As a Junior Ranger, I promise to teach others about what I learned today, explore other parks and historic sites, and help preserve and protect these places so future generations can enjoy them.” Thus, the National Park Service is cultivating the next generation of volunteers and advocates for conservation.

Our National Park System of 397 extraordinary geological, historical and cultural wonders was built upon the passionate advocacy of citizen activists like Ferdinand V. Hayden, Yellowstone’s first and most enthusiastic advocate, and John Muir, founder of the Sierra Club and champion of Yosemite. As documentarian Ken Burns pointed out, “You’d be hard pressed to find something that was a purer expression of the democratic impulse, in setting aside land, not for the privileged, not for the kings and nobility, but for everybody. For all time.” This extraordinary heritage was created by citizen and volunteer leaders and it continues to be protected by a network of volunteers. The National Park Service has 22,000 employees, but ten times as many volunteers – 221,000.

My family enjoyed national parks ranging from Glacier to the Badlands to Mount Rushmore. At each park, I was struck by the constellation of volunteers, friends groups and private donations that support the National Park System. There are young people serving as volunteer Rangers, seniors who live in state and national parks as resident volunteers, and tens of thousands of volunteers who clear trails, fight fires, teach classes and help interpret the rich history and ecology of the parks.

The preservation of a special place like Crater Lake seems providential. But, it took three decades of advocacy and citizen leadership to make it happen. In 1870, when William Gladstone Steel was just a schoolboy, he unpacked his sandwich from its newspaper wrappings. As he ate, he read an article about an unusual lake in Oregon with startling blue water surrounded by cliffs almost 2,000 feet high. (So, perhaps it was providential). He first visited Crater Lake 15 years later and was so moved by its beauty, he began his tireless volunteer advocacy to have it preserved forever as a public park. Steele’s proposals to create a national park met with much argument from sheep herders and mining interests. He persisted and, in 1902, Crater Lake became a national park.

American Pulitzer Prize-winning author Wallace Stegner wrote, “National parks are the best idea we ever had. Absolutely American, absolutely democratic, they reflect us at our best rather than our worst.” To sustain this extraordinary American legacy for all people and all time, the national parks depend on the next generation to volunteer our time, donate our money, and speak up to expand and preserve our country’s extraordinary parks. We need those Junior Rangers to take their vows to heart.

The Power to Ask

Wednesday, August 15th, 2012

Imagine that you are driving down the road with your dog in the back, minding your own business when you find yourself being followed by a woman who parks when you park, then jumps out of her car, races to your side and starts talking about the difference you can make by contributing to the local animal shelter.

Margie Taylor, chair of the Sheridan, Wyoming Land Trust, told me all about this stalker-cum-volunteer enthusiast, describing her as positively undaunted in her pursuit of resources for the local animal shelter. She believed that everyone who had a pet, was a natural contributor to the shelter and she had the boldness to make the ask. I discovered in Sheridan, an impressive group of citizen leaders who had learned to ask their fellow citizens to contribute, to participate, and to help in a great variety of ways.

Sheridan is a town of 18,000 citizens in Northern Wyoming at the foothills of the Bighorn Mountains. I visited my friends Michelle Sullivan and Brian Kuhl, who, along with other residents, have made a thoughtful choice to plant roots in Sheridan and raise their families. I guess you don’t end up here by accident.

As I sat around the table with leaders of the Sheridan Community – representing Habitat for Humanity, The Land Trust, the Scott Foundation, The Center for Community Creation – I asked them what makes a city like Sheridan thrive, retain and attract new generations of leaders, and maintain its civic dynamism.

One person mentioned a sense of accountability to one another: “When you live in a small community, you know that if you don’t do it, nobody  else will either.” Another said that folks tended to gather at the local YMCA, which then became a place to get things organized. Several people mentioned either approaching others or being approached themselves while wrapped in towels after a workout – evidently a good time to make the ask!

I was fully attired on a recent Saturday morning, when I joined 150 volunteers in my first-ever Human Cattle Drive (alternatively called the Trail Trudge, Tromp or Trollop) to help break in a gorgeous new 12-mile trail created by the Sheridan Land Trust with help from cooperative private land owners. Families and neighbors alternatively tromped and visited with friends as they tamped down the path that the community will enjoy for decades to come.

A Serve Wyoming VISTA leader, Jamie Ostermyer, helped organize the Tromp recruiting dozens of volunteers. Everywhere I have visited, there are AmeriCorps members working with energy and enthusiasm to make things happen.  Amy Strauss and Alex Selig, AmeriCorps volunteers were making magic at the YMCA creating tutoring and enrichment programs.

My next stop was quite a change of pace. I visited the Green House – a new long-term care facility for elders that’s breaking the mold. The Green House Living movement, a care model for elders that throws out much of the institutional culture of nursing homes and embraces a home-like environment, inspired two local volunteers to get moving.

Carman Rideout, Executive Director of the Senior Center, and one of the volunteer founders of the Green House told me about the moment when the idea of a new kind of care was introduced. A handful of fellow volunteers literally jumped up and down, declaring, “We can do this!” They needed every bit of that enthusiasm as they worked for six years to raise over $3 million, battle skepticism and bureaucracy, and hold onto the vision of what was possible.

I saw a small collection of homes, each with 12 residents, and felt a real spirit of compassionate care along with the encouragement to live full lives. The Green House model is spreading around the country, but Sheridan’s is the only independent, volunteer-driven center. I expect it to influence the principles and expectations of care throughout Wyoming.

At my last stop in Sheridan, I met a group of leaders that included Arin Waddell. Arin was moved by a story and the passion of a friend who wanted to help kids fight hunger after she discovered her daughter filling her pockets with food every morning to share on the bus to school. Arin and her friends came up with a plan to make sure children weren’t going hungry over the weekends. Today children in need can pick up one of The Food Group’s backpacks, full of nourishing food, at school, no forms or names needed.

But it wasn’t always easy. As the program grew, the group was approached about the need to feed 48 more children. They didn’t know how to say no, but they had no way of saying yes – they had no additional capacity. And then a local plumber, who had seen a flier about the program (posted by Arin’s hairdresser), stepped forward. He organized a group of plumbers, welders and workmen, who took care of the entire cost. Within a year, The Food Group was sending nourishing meals home with 248 children each week.

Arin described building up her courage to ask people to help – to ask restaurants to donate food, a local band to donate its talents, and volunteers to hold a fundraiser (they raised $18,000 right out of the gate). She discovered that in asking, she issued an invitation for participation and inclusion that people were happy to accept.

As I discovered anew in Sheridan, a growing circle of asking and responding is an essential part of building a vibrant community. In this vital exchange, we nourish one another in ways both physical and spiritual. One key question for all of us is, how do we broaden the circle of civic leaders- those who lead and ask others to serve?

The real secret behind strong civic leadership? Quite simply, the power and courage to ask.

A Well-Deserved Reputation in Minneapolis

Monday, August 6th, 2012
Today’s post originally appeared on the Points of Light blog on August 6, 2012.

Minneapolis has long been considered a bastion of civic virtue, and for good reason. With the highest volunteer rate among large cities, the city understands the impact of giving back.

HandsOn Twin Cities – the longest operating volunteer center in the country – continues to find new ways to create change. I had the chance to meet with its board members and staff, led by Executive Director Kristin Schurrer, to learn more about their evolving work.

For those looking for innovative ideas, here are two: HandsOn Twin Cities will sponsor a speed-volunteering experience (think speed dating and you’ll understand the matching that goes on!) for 10,000 people at an event at the Mall of America. And the group will also launch a skills-based, done-in-a-day volunteer expo in the fall.

Minneapolis also has a rich history of corporate philanthropy. Since 1946, Target, which opened its first store in Minneapolis, has contributed 5 percent of its annual income to support families and communities. That philanthropic leadership continues to be the high-water mark among corporations nationwide and has influenced many other Minneapolis-based companies to give back. Along with Target, I had the chance to visit with General Mills, which engages its employee volunteers to combat hunger in Malawi, and Best Buy, which engages its employee volunteers to help teenagers explore the world of technology and even choose tech careers.

I also visited with my friend Paul Terry, CEO of Staywell Health Management. His group works with corporations to improve employee health and reduce health care costs. Paul and I have been collaborating on a journal article that compares some of the key lessons and intersections of the service and wellness movements. (Stay tuned for a look at the role of champions and incentives in both worlds.)

I met with Jenny Friedman, the author of “The Busy Family’s Guide to Volunteering” and founder of Doing Good Together, who is all about cultivating a new generation of citizen leaders. Jenny is launching a new web platform called Big-Hearted Families to help families find ways to cultivate empathic children – children who are engaged in volunteer service, understand the issues around them and are equipped for a lifetime of citizenship.

I’m also inspired by Hunger-Free Minnesota, which to my mind embodies the civic ambition of the city. By 2015, this statewide coalition plans to close Minnesota’s gap of 100 million missing meals annually and sustainably. The campaign has a staff of only two but will mobilize thousands of citizen volunteers to feed hungry neighbors and community members.

This kind of civic campaign, uniting sectors and mobilizing citizens toward concrete goals, is an exciting indicator of the future of Minneapolis — and the nation.

Not-So-Secret Salamanders in Milwaukee

Friday, August 3rd, 2012

Today’s post originally appeared on the Points of Light blog site on August 3, 2012.

Michelle Nunn continues her service tour with a stop in Milwaukee.

I must confess that my concept of Milwaukee was a bit trapped in old stereotypes. I was expecting a cold Midwestern city with musty factories and dusty breweries. That’s not what I got.

As we pulled in for a short visit, I was taken in by the fabulous lakefront parks, spectacular new Santiago Calatrava-designed Museum of Art, and the rivers winding through the cities with kayakers and scullers pulling into shore-side cafes and pubs. We discovered a Safe House spy restaurant with trapdoors and a password-only entry point that was great fun for kids and adults alike. It is a city of secreted charms.

The next morning, I got an equally pleasant surprise. As we pulled into Riverside Park, we discovered the Urban Ecology Center – a 20,000-square-foot environmental community center replete with a secret entry slide, a room full of Wisconsin animals that can be examined and held (the salamander was the favorite), a beehive, observation deck and a bicycle-operated fountain.

Imagine a traditional community center and then reimagine it as a drop-by urban ecological oasis with an equipment library of kayaks, bikes and snowshoes, a green space for families to play games and learn about their local environment, and an antidote to Chuck E. Cheese birthday parties.

This unique place was started by a group of neighbors who, in the 1990s, decided to take back Riverside Park, which had become degraded and crime-ridden. The neighbors worked together on park clean-ups and began an alliance to support the park. They hired their first executive director, one of their fellow volunteers, Ken Leinbach.

Ten years ago, they brought a trailer in to act as a hub for their activities and, over the last decade, they have created an extraordinary organization that now has three branches. Our family enjoyed a magical tour with volunteer coordinator Susan Winans. (Susan is an AmeriCorps Alum. It seems that every time I meet dynamic, new generation nonprofit leaders, they tell me they started their journey with AmeriCorps.)

We also were met and escorted by Bonnie Andrews, the manager the Volunteer Center of Greater Milwaukee, housed by the Nonprofit Center of Milwaukee. Bonnie and the Volunteer Center have been providing volunteer support to Riverside Park for years and have seen the organization’s transformation. Bonnie shared some of the familiar challenges the city faces, from unemployment to struggling school systems, and explained how the Nonprofit Center works to meet these needs with human capital, training, expertise and new resources.

As we literally dragged our kids away from the salamanders, slides and beehives, we talked with Ken, the social entrepreneur behind the Ecology Center, about the ingredients behind its success. Ken’s newest challenge: how to respond to the dozens of communities around the country and the world that want to do just what he did.

As I travel the country, I can literally see that so many of the answers to our problems lie in programs that already exist. Going to scale is Ken’s challenge right now, but it’s a challenge all of us face as we work to build a thriving civic society.

Business Behind the Scenes in Chicago

Thursday, August 2nd, 2012

Today’s post originally appeared on the Points of Light blog site on August 2, 2012.

Michelle Nunn shares her experiences in Chicago on her Service Tour across country.

You can’t help but marvel at Chicago in the summertime. On an evening stroll from the Museum Campus down the lakefront and up through Grant Park to the new Millennium Park, you see extraordinary cultural institutions, beautiful parks, a lively street life and wonderful restaurants.

But what isn’t so visible – a collaboration of business, civic and government leaders, all determined to take on tough city problems in smart, new ways – is just as noteworthy.

Here are three organizations that are engaging business in innovative ways:

  • The Chicago Civic Consulting Alliance was founded more than 20 years ago to bring the expertise and leadership of the business community – pro bono – to bear on the challenges of leading and managing the city. Working with governmental leadership, Civic Consulting takes on meaningful challenges that can be effectively tackled with business resources, scopes the project and solicits from the business community the right skills and human capital to address the problem.

I had the chance to sit down and visit with Gillian Darlow and Alexander Gail Sherman, both members of the Alliance’s management team. They told me that Civic Consulting has leveraged more than $20 million of pro bono services from businesses ranging from Allstate Insurance to Edelman to U.S. Equities Realty. Their newest focus: public safety.  By defining a macro community problem and giving businesses and skilled volunteers the opportunity to work together to solve it, they are creating a way for the larger community be a part of solving the city’s greatest challenges.

The Alliance’s model is now being copied in cities across the country, which is as it should be.

  • Chicago Cares fills more than 40,000 volunteer slots annually and partners with hundreds of corporations. Part of its secret sauce involves engaging volunteers from businesses and training them as project managers and leaders. In this way, volunteer engagement becomes not only a problem-solving project for the city, but also a team-building project for businesses and an important leadership development opportunity for employees. That’s a triple-win, to be sure.

Most recently, Chicago Cares has turned a simple model around – they bring the kids to the volunteers. As part of their Read-with-Me program, they bring children to the offices of General Growth Properties so employees can help kids with reading comprehension, pronunciation and vocabulary. While honing academic skills, the children get a chance to get outside their boundaries and into the workplace with caring adults.

  • I also met HandsOn Suburban Chicago’s Board President Tom Gaynor, who took time in between jobs to volunteer and put his skills to work, helping nonprofits figure out how to use volunteers to do mission-critical work. HandsOn Suburban Chicago is now working with dozens of nonprofits to outline high-impact volunteer projects involving marketing skills, financial analysis and human resources management. They are using VISTA AmeriCorps members and an RSVP program to mobilize and channel the passion and skills of experienced and talented volunteers to boost impact for those they serve.

Chris Smith, COO of HandsOn Suburban Chicago, told me that the organization itself has been transformed by adopting the principles of Reimagining Service‘s Service Enterprise model, bringing in talented volunteers to infuse new capacity, leadership and excitement into their own organization. They’re walking the walk.

Next time I come to Chicago I want to take the architectural tour – and a walking tour of volunteer successes.

Michelle Visits Battle Creek

Thursday, August 2nd, 2012
Today’s post originally appeared on the Points of Light daily blog site on August 1, 2012.
Michelle Nunn makes a stop on her service tour at HandsOn Battle Creek.

When William Keith Kellogg established his foundation in 1930, he provided simple instructions: “Use the money as you please so long as it promotes the health, happiness and well-being of children.”

From the foundation’s inception, Battle Creek – founding home of the Kellogg Company and current home of the foundation – has enjoyed the bounty of W.K. Kellogg’s rich philanthropic tradition.

Here’s what impressed me most during my visit with Jim Pearl and his team at HandsOn Battle Creek.

A dental program with a twist: HandsOn Battle Creek runs a dental program for people who can’t afford dental care. But instead of the usual charitable care model where the “haves” simply give away free services to the “have-nots,” they require all players to contribute something. Dentists provide free dental services to patients who need them and, in return, the patients volunteer in the community. The program has reduced emergency room visits for dental pain by a stunning 80 percent.

A 2-1-1 call center: HandsOn Battle Creek runs a 2-1-1 call center, a terrific asset that allows people to call to give or get help. Last year, the center got 38,400 calls, an astounding number given the town’s population of just 55,000 residents.

School-based service-learning: Jim and his team are helping teachers build service-learning into the curriculum, making the school experience relevant and cultivating a new generation of citizen leaders. While I was visiting, HandsOn Battle Creek hosted nearly 30 teachers in a three-and-a-half day workshop organized with help from Kellogg Community College, the Michigan Nonprofit Association’s LEAGUE program and the Fisher Foundation, plus the hard work of two AmeriCorps VISTA members.

When I walked into the classroom where they were working, the teachers were buzzing with energy. They had just been to a local soup kitchen where they prepared a meal. And they were busy using generationOn‘s Learning to Give website to prepare a whole semester’s worth of curriculum and class materials. (Learning to Give offers more than 1,600 lesson plans that are aligned with Michigan’s state standards and the Common Core.)

Teachers I spoke with were enormously enthusiastic about the training, resources and tools they were finding to bring back to their classrooms. Kathy Roberts told me that the program had totally transformed her work as a teacher. She determined never again to teach her students “anything that is not directly and clearly relevant to the real world.” To her, service-learning isn’t an add-on, it’s a “bridge” to enliven and bring meaning to academic work.

This is exactly the kind of program that would be great to bring to scale. Imagine communities across the nation engaging teachers in lessons that bring philanthropy and service to life in practical ways and make academic work meaningful. For more, visit The LEAGUE Michigan’s website, http://www.mnaonline.org/league.aspx.

Coney Island Hot Dogs…in Detroit

Tuesday, July 31st, 2012

Today’s post originally appeared on the Points of Light blog site on July 31, 2012.

Michelle Nunn continues her cross-country trip and writes about her time spent in Detroit, Michigan.

The Lafayette Coney Island Hot Dog Stand in downtown Detroit hasn’t changed much since it was founded in 1929. Menus aren’t really necessary – you can get hot dogs, chili, “loose” hamburgers and pie, and the servers take your order and yell to the kitchen how many “coneys” have been ordered.

When I was eating lunch there on my visit to Detroit, Asia, an enthusiastic 9-year-old girl, came to my table and explained that she was selling candles for $5 each. I asked her how many candles she could sell in a day and she replied, “If I talk to 100 people, I can sell 35, but if I am in the zone, I can sell 60.”

Asia became the face of Detroit’s future for me. The city is resilient, undaunted and optimistic, leaning into its entrepreneurial spirit and ready to take on a challenge.

With a 19 percent office vacancy rate and a city population that has shrunk from several million to less than 700,000, Detroit is a city that has to reimagine itself. New alliances are needed, along with new energy and a new form of civic renewal.

I was struck by both the enormity of the challenges that Detroit faces and the reservoir of optimism and determination of its citizen leaders. When I asked a group of leaders, who have come together in a collaboration called Serve the D, to rate on a scale of one to 10 their level of optimism about their ability to tackle the tough problems of the city, they all enthusiastically said 10 or even 11.

The group includes the city’s chief service officer, the Michigan Nonprofit Association led by my hosts Kyle Caldwell and Donna Murray-Brown, neighborhood and faith-based groups, and new generation approaches like Summer in the City. This diverse group of service leaders talked about the economic and racial rifts in the city and how central volunteer and civic engagement is in bridging differences and bringing the city together. Service, they said, is the essential ingredient for making tough decisions and finding the pathway forward.

Throughout my visit to Michigan, I was impressed by the rich civic infrastructure that undergirds its service work. Volunteer Centers of Michigan, the statewide volunteer association and network led by Diana Algra, supports and coordinates with 30 Michigan volunteer centers to embrace best practices and peer learning. In partnership with the Michigan Community Service Commission, led by Paula Kaiser VanDam, they have created a real model for collaboration at a statewide level, adopting HandsOn Connect as a unified technology platform, embracing the Reimagining Service Service Enterprise Model and focusing concerted energy in cities like Detroit. (Throughout the country, I have seen how a really small allocation of dollars from the Service Generation Fund is rippling out in creative investments and solutions.)

I walked into the D:hive in downtown Detroit, an initiative funded by the Hudson-Webber Foundation to accelerate the renaissance of this city. The D:hive is literally buzzing with activity – they give newcomers tours of the city to attract urban pioneers and run eight-week courses for entrepreneurs who want to start new businesses and civic ventures. Detroit has so much to offer, and D:hive helps newcomers find things in the city, from great jobs to community organizations.

I also saw how tough challenges can generate creative solutions. I met with my friend David Fike, who is the president of Marygrove, a small college serving largely first-generation college students. He and the leadership of this formerly women’s Catholic college have carried the institution into a new generation of growth and vitality by focusing on creating urban leaders. With a grant from the Kellogg Foundation, the college is revising its entire curriculum to develop leadership skills in each of its students and make Marygrove a significant leader in the drive to rebuild Detroit.

Back at the Lafayette Coney Island Hot Dog Stand, I asked Asia about school. “I love school, I love learning, and if I do well, I can help people,” she said. Given all the great leaders I met who are helping others in an effort to help Detroit, Asia will have a lot of company and, I hope, a lot of success.

Beginning in Buffalo

Monday, July 16th, 2012

Today’s post originally appeared on the Points of Light  blog on July 16, 2012.

 Buffalo was a terrific place to begin our journey across the country to visit with volunteers and citizen innovators. I met with community activists, AmeriCorps members and Alums who are driving civic change in Buffalo with their energy and idealism.

Britney McClain was my host and guide to explore PUSH Buffalo’s Green Development Zone. Britney is a poised, knowledgeable and passionate advocate for PUSH – People United for Sustainable Housing. PUSH was started by two young civic entrepreneurs who had a vision for transforming a neighborhood through community organizing, advocacy, and energy/green renovation. As Britney led me through the neighborhood, we visited community gardens that have been transformed from empty lots into flourishing vegetable gardens. The neighborhood was alive with community members working everywhere we turned. Young people were creating an urban farm and marketing their fresh produce. The organic, authentic power of community and of raw idealism put into action was everywhere – from founder Eric Walker to Opportunity Corps VISTA members.

PUSH has engaged more than 300 residents and together, they are remaking their community – retrofitting homes with new energy efficiencies and transforming the neighborhood into a sustainable, green environment. In addition to physical improvements, PUSH is committed to improving the community’s economy – a percentage of the jobs retrofitting houses employ community members. Buffalo has one of the nation’s highest rates of home vacancies. A renaissance in Buffalo depends upon citizens banding together to create new approaches to economic development and healthier forms of community. This initiative is a really interesting model of authentic community organizing combined with new green approaches to economic development. It will be fascinating to see how PUSH develops in both its Green Development Zone and in its broader advocacy efforts to influence legislation and systems.

Next, I witnessed how The Service Collaborative of Western New York is providing the civic leadership and spark that is giving Buffalo new possibilities. This civic hub houses and runs programs ranging from VISTA members who are educating community members in financial literacy to a program, to ABLE – AmeriCorps Builds Lives through Education – providing tutoring to help students to reach grade level. They have 85 community partners and are engaging close to 500 national service members. I was struck by the energy and enthusiasm of the program staff, AmeriCorps members and Alums I met in a roundtable conversation hosted by Kate Sarata, an AmeriCorps Alum and now executive director of The Service Collaborative. We had a great discussion about the challenges they have faced and what inspires them. We talked about how collaboration is key to their work and how HandsOn Connect has created a platform for a central call to volunteer action in Buffalo. 

As I am leaving Buffalo, I am taken with what a critical pipeline AmeriCorps is for our communities. After completing their AmeriCorps service, many of the Alums in Buffalo are staying to serve, to advance their education, and to work – a veritable wellspring of talented young people committed to improving our communities. Special thanks to Ben Duda, Executive Director of Points of Light’s AmeriCorps Alum initiative. He connected me with a fascinating assembly of idealists who are clearly shaping the future of Buffalo. He also led us to the classic, riverside “Old Man River”  burger and seafood joint- famous for sweet potato fries doused in honey and butter- what could be better!?