Archive for the ‘Volunteer Leader’ Category

5 Tips for Solving Any Problem With Your Volunteer Program

Wednesday, September 5th, 2012

No matter how well you plan a volunteer event or manage your volunteers, eventually something is going to happen that doesn’t quite go as planned. It’s important to address the problem quickly and professionally and getting back to normal.

Identify the Problem

Try to understand what has happened that has created some difficulty. Take a moment to reflect on the problem to try to find the root of it. What’s going wrong at the moment needs to be addressed, but there may be a deeper cause of the problem.

Face the Problem

After you’ve identified the problem facing your program, the next step is to face it.

While it might be easier to avoid the problem, avoiding it won’t help make it go away. Face the problem with resolve and try to solve it in a positive way.

Move On

Once the problem is solved, move on. Try not to dwell on the problem once it’s solved. Don’t keep rolling the situation around in your head, it will only make you anxious and stressed.

 

Remember the Lessons Learned

Moving on doesn’t mean that you forget that the problem happened, though. Make sure you understand what caused the problem and try to implement new practices that won’t let the same problem happen again.

Be Ready for Problems

No matter how well you plan a volunteer event or the processes in your program, something is eventually going to go wrong. Knowing that and understanding how to solve problems can make your program stronger and better able to deal with unexpected problems.

 

What was the biggest challenge you’ve ever faced managing volunteers? How did you solve it? What did you learn from it? Let us know in the comments!

How to Write Policies for Volunteer Programs

Thursday, August 30th, 2012

Volunteer work has become increasingly responsible, sophisticated, and complex. There are many excellent reasons to write policies around voluntary action in nonprofit organizations. Such policies can be used to establish continuity, to ensure fairness and equity, to clarify values and beliefs, to communicate expectations, to specify standards, and to state rules. Read on as we share six important principles of writing volunteer policies.

Be Concise

Write as much as is required to be clear and comprehensive. Remember, however, that the longer the policies and the thicker the policy manual, the more intimidating it will be and the less likely that it will be read and used regularly.

Be Clear

Take great care to ensure that the policies developed convey precisely and completely what is intended. Do no assume that people reading and applying policies will understand them to mean what was intended. Avoid technical terminology and jargon.

Be Directive

Policies should very clearly tell people what is expected. Although one would hope for complete compliance with all policies, it is obvious that compliance with some policies is much more important than with others. Therefore, some policies may be more strongly worded and authoritative than others.

Round the Edges

Be careful not to lose sight of the fact that the subject of policy development being discussed here is the work of volunteers. For this reason, the tone of many policies in the volunteer department should very consciously be softened to be as palatable and inoffensive as possible. Be sure to convey a deep respect for the rights and dignity of volunteers, which still getting your message across.

Emphasize the Positives

Whenever possible, policies should motivate, enable, and inspire. They should articulate outside limits, leaving as much room as possible for flexibility and creativity. The presence of supportive and enabling policies can provide the encouragement and recognition that volunteers require to maximize their potential. Policies can demonstrate just how important the work is and the very real consequences of error when standards are not attained.

Illustrate

Do not hesitate to draw pictures, illustrate steps and sequences, or sketch methods or techniques. Diagrams and other graphic additions make the manual more pleasing to read, but more to the point, convey specific details that words sometimes cannot.

Does your volunteer program utilize policies? Let us know how in the comments below.

14 Ways to Better Engage Your Volunteers

Monday, June 11th, 2012

Most volunteer managers can agree, retaining regular volunteers can be a daunting task at times. It is important to not get discouraged when you are constantly seeing more new faces than familiar faces. Remember, one hundred percent retention of volunteers is an unrealistic goal.

You may be asking yourself, “how can I ever retain one volunteer if the odds are against me?’ Check out the tips below to help ensure a more active volunteer group within your organization or at your service projects!

  • Opportunities for evaluation: Evaluation can be informal. Just read your volunteer’s body language and verbal cues to see how they are feeling about the project. If their cues seem more negative than positive, ask them to come talk. You can ask them questions such as, “what do you like most about your job?” or “what can we do to make your time more fulfilling?”
  • Vacations and leaves of absence: To ensure volunteer enthusiasm and interest, offer regular volunteers the option of promotion for good performance. If your volunteer is feeling overwhelmed by personal obligations, allow them a leave of absence or vacation until they are able to serve again. Keep in touch with them to let them know that you care about their well-being.
  • In-service training: Training can be a great reward for dedicated volunteers to learn valuable skills for not only their volunteer work, but also their personal life. If your organization has a conference coming up or an opportunity to meet with a professional trainer in the field, reward them with the opportunity.
  • Staff meetings: Allow volunteers to attend staff meetings within your organization in order to give them a voice in projects. If that is not possible, coordinate volunteer team meetings so that they can share opinions.
  • Presentations: Invite volunteers involved in an interesting project to share their work at a staff meeting.
  • Advocacy opportunities: Invite your volunteers to advocate with governmental agencies, their opinion may mean more because they are not paid to give it.
  • Volunteer advisory council: Form a volunteer council to help develop policies and share project ideas. The council should have the chance to meet with your organization’s board members, too.
  • Expense reimbursement: Reimburse your volunteers for their out of pocket expenses such as gas or clothing. Making a small budget for reimbursement will pay off in the long run.
  • Benefits: Treat your volunteers like your staff members. Volunteers need food and drink, a safe working environment, and excess insurance if they are driving frequently.
  • Personnel file: Keep record of your volunteers’ involvement so that you can right a reference later or be reminded of good performance. This file will help you keep track of your dedicated volunteers.
  • Interesting tasks: Vary the work given to volunteers to ensure fulfillment and prevent boredom.
  • Respecting volunteers: No volunteer is “just a volunteer.” Remember, volunteers are unpaid staff members; they should be treated with the same respect as paid staff members.
  • Volunteer socialization: Create opportunities such as picnics or ice cream socials for volunteers to network and celebrate successes together.
  • Staff appreciation: Recognize and thank staff members that work well with volunteers. If staff feel appreciated, they are more likely to connect and interact with volunteers.

 

It is important to provide inclusive projects for both your volunteers and your staff members to guarantee retention. When volunteers feel their work is both meaningful and fulfilling, they are more likely to return.

How does your organization better retain its volunteers? We would love to hear your retention policies in the comments section below!

Benefits of the Service Leader Certificate Program

Monday, February 27th, 2012

Today’s post comes from Stephanie Manciagli, an AmeriCorps member of the HandsOn University team. Stephanie is the Resource Development Specialist for HandsOn University.

In Stephanie’s post, she reflects upon the positive experience she had with the HandsOn Service Leader Certificate Program.

I recently took the Service Leader Certificate Course online through HandsOn Network and had the most amazing experience!  The course was exactly what I had hoped for: a great instruction for planning service projects and leading teams.  I am usually not very tech-savvy so I was very pleased with the course’s easy-to-use format.

Upon registering through the Hands On website, I received a confirmation email within seconds that directed me to the course home page.  The home page has links to each course and its accompanying assessment. To start, all you have to do is click the “Course 101” tab, and it will open up a new page to start the course. When you are done with each course, I liked that I could exit out of the course and the original course home page was still up.

The courses are set up like a slide show.   On certain pages there is text to read, and in others there is a speaker elaborating on bullet point text. The format allows you to pace yourself through the course, by pausing after each slide. Tabs on the left of the screen allow you to pause, rewind, and fast forward at your will, which is great for taking notes or taking a break.  I also liked that the course tracks and saves your progress as you go, so if you [accidently] exit out of the course, you can resume where you left off when you open the course again. Another thing I liked was the assessment questions that followed each course.  Realizing that I had retained the information that I had just learned reinforced my excitement for learning the material and challenged me to do better in each course…………………..

Courses 101-103 taught me the skills I need to know to be a Service Leader.  I have volunteered in the past, and have been interested in taking on leadership positions, but always felt that I lacked the proper skills to excel in such a position.  This course taught me what I need to know, such as, how to inspire action, mobilize others to effect change, and manage a team.  The text gives both broad outlines and specific examples of how to plan a project from beginning to end, which is extremely helpful for someone like me, who has only served as a volunteer at service events, and never planned an event.  Even more than teaching me the skills I need to know, I found these courses inspiring.  Every month I write in my planner, “Volunteer somewhere!,” or “Plan a Service Project,” but never actually do it, due to one thing or another.  After taking this course, I feel motivated and prepared to make a difference, and know I will feel proud as I reintegrate service into my life.

The Service Leader Certificate Program is an excellent way to advance your volunteer skills. National Volunteer Week is coming up (April 15 through April 21)  this is the perfect time to advance your service knowledge and become a certified service leader!

Have you taken this course? How did you benefit?

AmeriCorps Members are a Vital Link in Joplin Tornado Response

Monday, June 6th, 2011

AmeriCorps member are among some of the many unsung heroes of Joplin’s May 22 killer tornado.

They were among the first to arrive and will be among the last to return home.

Although not the most well-known federal program, AmeriCorps place over 75,000 Americans in volunteer roles that help citizens and non-profit agencies increase their productivity and effectiveness.

Bruce Bailey, Director of Americorps-St. Louis, was in Kansas City on business at the time the tornado struck on Sunday evening. He arrived in Joplin by 9 p.m. Members of AmeriCorps-St. Louis were told as early as 7:30 that evening they needed to mobilize. The first team was on the ground in Joplin by 2 a.m.

A total of about 125 AmeriCorps volunteers from a variety of locations are in Joplin.

Bailey says, in terms of disaster caused by tornados, Joplin’s was the worst.

“I have worked in 34 states for at least 20 years, as well as overseas,” Bailey says. “The only thing I can compare the Joplin tornado with was the one in Greensburg, Kan. but that was a much smaller community.”

“I have never witnessed the consequences of something so intense or so powerful as what we’ve seen in Joplin,” he says. “That’s the negative.”

“On the positive side, I have never seen such amazing community cohesion, with people pulling together.”

In the first days after the tornado, hundreds of volunteers arrived in Joplin. Some had medical or nursing training. Some were experts with heavy equipment. But many others had no actual experience outside of their own willingness to work. The job of the AmeriCorps Emergency Response Team (ERT) is to effectively manage these volunteers.   It is, at the very least, a big job.

Non-medically trained volunteers were given a number of duties including transferring supplies, finding warehousing opportunities, setting up distribution points and sorting clothes and other supplies.

A large number of those have now gone home.

Abby Simons  an AmeriCorps-St. Louis member who serves as liaison with Missouri Southern State University, says the need for volunteers still exists.

“Right now, we need people,” the dark-haired young woman in her 20s says. “It’s not a day or two after the storm and many of the people who flooded in have gone home,” she states. “But we don’t want to forget about the need that Joplin still has.”

Simons, originally from Manchester, Mo., and a graduate of Truman State University with a degree in psychology, says volunteer coordination is a must.

“People want to give their time but they may not understand the process of volunteer management,” she says. “Many have never been in a disaster situation. It’s very important that volunteers should not mobilize without being self-sufficient in terms of housing, food and knowing what they are going to do.”

She says those wanting to help should contact the Volunteer Center. It is currently staffed by volunteers. The number to call in Joplin is .

“Make sure you are registered,” Simons says. “This is very important.”

In the first days after the Joplin disaster, people wanting to help lined up outside the Billingsly Student Center at MSSU where the Disaster Response Center was located. Every one of them was registered with AmeriCorps.

“Once we have projects in place, we would like to invite these people back,” Simons says.

Simons will complete her second year of service with AmeriCorps this summer. She had worked in disaster situations even before joining the program. She had taken part in church mission trips and, in college, helped New Orleans area residents after Hurricane Katrina.

“I went down to New Orleans and Mississippi three times,” she says.

The 25 St. Louis AmeriCorps members, plus 44 NCCC volunteers from Denver and 12 from the Washington State, have been sleeping in aerobic rooms and the Phelps Theatre at Missouri Southern. Next week, are in the process of moving to another location on campus during the day and Joplin’s Memorial Hall at night.

Simons says she can’t give enough praise to the MSSU faculty and staff, especially the IT Department which has helped establish computer links to the quickly-established Volunteer Center.

“They have gone above and beyond everything we asked,” she says. “They have supported us in everything we have done. We couldn’t have functioned without them.”

Simons says she knows the AmeriCorps team has been a vital step in the reaction to the Joplin tornado

“I think we have filled a huge role that could not have been managed so effectively if we were not here. This is what we are trained for,” she says.

Bailey says the work of AmeriCorps is by no means finished in Joplin.

“We’ll be providing service to people recovering from the tornado for some time,” he says. “This is especially good for the uninsured and under insured.”As we enter recovery, we’ll be helping out not only with temporary repairs but helping people rebuild their whole households.”

Make the Most of Every Opportunity

Thursday, January 27th, 2011

Today’s post comes from Anna Hoyt, an AmeriCorps VISTA serving with the C4 Network.

When I think about all the meaningful phrases, quotes, and challenges that I have heard in my life so far, I’m not exactly at a loss for material. I like to read inspiring books, attend seminars, listen to podcasts, and spend time with wise people who have lived longer than I have in hopes of gaining greater insight on this thing called life.

You could say I’m a personal development junkie. With all this great wisdom being poured into my life, you might expect me to give you dozens of meaningful one-liners, right? Well, not today. I just want to share one which has made a significant change for the better in my life. I read this in a book many years ago, and my parents would also say it to me growing up as a kid; “Make the most of every opportunity.”

I had a chance to put this principle into play recently on Martin Luther King Jr. Day. The plan for my day was to participate in a service project with a local organization that included cleaning up an area of the city and doing various projects outdoors with a group of over 1,000 individuals.

I was so excited to participate in an MLK Day service project for the first time in my life. Unfortunately, the plan for the day quickly changed when the phone rang, as I was at home getting ready on the morning of MLK Day. I heard the unwelcomed news that due to flooding in the region, the service project was cancelled. My eager and hopeful mindset shifted in about 30 seconds.

I then recalled this powerful challenge I have lived by for many years now, make the most of every opportunity. This was not going to be a wasted day, or a day off for me.

I resolved to find a way to utilize my resources to make the day of service successful. Through the network that HandsOn and AmeriCorps provide, I was able to call up another AmeriCorps member serving in another part of the Seattle area who was coordinating a completely different project. She invited me to join in her effort to clean transitional homes for AIDS victims moving from the crisis of homelessness to self-sufficiency through a local organization. I had an incredible day serving alongside fellow community members and sharing in a great day of service to honor Martin Luther King Jr. What could have been a very discouraging day resulted in a new opportunity to partner with others and make a real impact in our community.

I’ve learned that the challenge to make the most of every opportunity can be a statement that you read once and never think about again; or it could be something more.

It could become the way you live.

Instead of looking at a frustrating coworker as a hindrance to our workday, we can start seeing it as a chance to learn to live based on the virtue that we ought to be kind rather than act how we feel. Rather than viewing our packed schedule as busy, we can see that we have the opportunity to learn how to create healthy boundaries. Instead of looking at the devastating economic challenges of our neighbors who have no home as someone else’s problem, we can see them as an opportunity to make a difference ourselves and get involved.

Whatever opportunities you are given are yours to do with what you choose. My advice. Make something great of what you have. You don’t know if you’ll get another chance just like it again. Each day. Each opportunity. Make it count. Make it a win for others, and it will be a win for everyone.

Anna serves as an AmeriCorps VISTA member through the HandsOn Network with an organization called The C4 Group. She bases out of Seattle, but works nationally to implement a community engagement model called The Care Strategy in five different cities across the United States, by partnering with five other AmeriCorps VISTA members who serve in various faith based organizations.

Follow the Leader

Tuesday, January 18th, 2011

Today marks the first day of a brand new game for social good.  Remember Tag?  Now we’re playing Follow the Leader!

Yesterday’s Marin Luther King, Jr. Day brought thousands of people into their communities to serve.  Follow the Leader channels that energy and engagement into a more sustainable commitment to service.  Follow the Leader looks to take the one-day commitment to Martin Luther King, Jr.’s vision of community and drive a commitment to community service as a way to address some of the nation’s most pressing challenges.

Follow the Leader is easy, just like when you played it when you were younger.  When you register on the Follow the Leader site, you’ll be able to choose a Project Playbook – a step by step project guide for project implementation and management that helps to guide you from the idea of implementing a service project in your community to a successful day of service.

The Project Play books are available in four issue areas:

  • Economy
  • Education
  • Emergency Preparedness and Recovery
  • Environment

By playing Follow the Leader, you’re a game change in your community.  Every act of service and each commitment to create change, no matter how large or small, creates an impact in your community.  When you get involved with Follow the Leader, you can find a tested an successful service project, download the project toolkit, invite friends and family to help in your project, and be the leader for positive change in your community.

When you play Follow the Leader, you don’t only get the sense of satisfaction of helping to improve your community – you’re eligible for prizes, too!  Each month has a different prize, and at the end of Follow the Leader, one person will win a week-long volunteer vacation for two to HandsOn Manilla!

Take today to continue your work from Martin Luther King, Jr. Day and Follow the Leader!

9 Tips for Planning a One-Day Volunteer Event

Tuesday, December 14th, 2010
  • Give yourself plenty of time to plan. Eleven weeks of planning for a large community-wide event with multiple partners is a realistic time-line.
  • Gather a team. Who can help with publicity and planning?  Who can help organize and recruit a large number of volunteers?  Who best knows the community and its needs?  Who has a high level of energy, enthusiasm, and really cares about the community?  These are the people you want to help you to plan a volunteer event.
  • Bring in community partners. Community partners should be a part of the project selection process so they can help to create a sense of community ownership of the project.  The more community partners that you involve, the more the community will feel ownership of the project, and the more meaningful the project will be for the community.  Group partnerships allow you to reach a larger audience, too.
  • Get off to a good start. Make sure your project team has tasks and responsibilities right away.  Make certain that the tasks have set deadlines and that the tasks are distributed evenly among the team.
  • Think about the size of your project. While you might want a small army of volunteers to create massive change in a community, it might be better to have a small, high quality service project that gets a lot done and is fun for the volunteers rather than a loosely run large-scale project
  • Select a meaningful project. A volunteer project ought to have a tangible benefit to the community.  Members of the community should see the work as important to how the community functions.  The volunteers should learn something at the project, too.  Something about the task, the community, or the people that they’re working with.
  • Have a contingency plan. It’s important to remember that things might not go as planned on your project day.  If you choose a project that’s easily scalable, then you can adjust if too few or too many volunteers show up.  Planning a project with tasks for multiple skill levels allows all of the volunteers to do tasks that they’re comfortable with.
  • Recruiting Volunteers. There is no sure-fire, guaranteed message that will make someone say yes when you ask them to volunteer, but a well crafted recruitment message helps turn a “why should I care” or a “maybe” into a “sign me up!”  Recruit more volunteers than you think you’ll need in case some don’t show up.
  • Volunteer Briefing and Debrief. Make sure your volunteers are introduced to the work that they’ll be doing and the impact their work will have on the community.  Don’t just tell them what to do and leave it at that.  If your volunteers realize that they’re having an impact, they’ll be more likely to come to your next project.  Be sure reinforce what kind of impact their work has on the community, both on their day of service and into the future!

What tips do you have for people planning a one day event?  Are you planning an event for MLKDay?  Have you downloaded our Volunteer Leader Toolbox?

The Road to Martin Luther King, Jr. Day: Being a Leader

Monday, December 13th, 2010

What does it mean to be a leader?  Does it mean that you have an army of followers ready to do whatever you ask of them?

Does it mean that you’re the best in the world at something?

Does it mean you have thousands of followers on Twitter or thousands of friends on Facebook?

Or does it mean that you saw something happening that you knew was wrong and acted to change it?

That you brought people together to create change in your community.

That you started something that made real, lasting change in the lives of people.

We think that everyone can be a leader when they have an idea that they’re passionate about.  There isn’t a special handshake or password that you need to know.  All you really need is a cause and the desire to make a change.

We want to help you to make that change.  You can use the Martin Luther King, Jr. holiday as a springboard to starting change in your community.  Plan your own volunteer project in your community that addresses an issue that’s important to you.

You don’t have to plan a volunteer event of your own; you can take part in an event that has already been planned. Join forces with a group that works with an issue that’s important to you and work with them after the Martin Luther King, Jr. holiday.

You can be a leader without being a volunteer, too.  You can bring people together to start the discussions that lead to action in your community.  You can host a Sunday Supper or attend a Community Cinema event in your community.

A Sunday Supper doesn’t have to be a meal in your home.  Bring people together in a community gathering place like a coffee shop, library, or community center.  You don’t have to provide all of the food yourself; ask people to bring a covered dish, or hold your Sunday Supper at a restaurant.  A Sunday Super is about bringing community members together to talk about issues impacting your community over a shared meal.  Be sure to register your Sunday Supper so people can join you on Sunday, January 16, 2011.  If you need help planning a Sunday Supper, check out our Sunday Supper toolkit with tips and materials to help you host your own discussion.

You can attend a Community Cinema event and take part in a discussion about documentary films highlighting communities that are being changed by their members.  Community Cinema events support discussions about the films that can turn into changes in your own community.

Although there are many opportunities around the Martin Luther King, Jr. holiday to become a leader in your community, you don’t have to wait until January to do it.  Reach out to your local HandsOn action center to start affecting change in your community, or listen to a recorded webinar with tips for becoming a volunteer leader in your community.

Standing Ovation for Hands On Nashville!

Thursday, December 2nd, 2010