Posts Tagged ‘disaster response’

9 Tips for Managing Unaffiliated Disaster Response Volunteers

Tuesday, June 7th, 2011

The efficient and proper management of unaffiliated, often spontaneous volunteers in times of emergency is crucial to being able to respond to the disaster. Here are some tips for managing the power and talent of those who want to support disaster recovery efforts.

Understand that volunteers are a community. Volunteering is a valuable part of h healthy community. Volunteers come from all segments of society and often provide essential services. Everyone has the potential to contribute their strength and resources in the aftermath of a disaster.

Volunteers can be involved in more than just immediate recovery efforts. There are valuable and appropriate roles for unaffiliated spontaneous volunteers in mitigation, preparedness, response and recovery – as well as in other aras of community need. The response phase provieds an opportunity to direct volunteers toward longer-term affiliation and community involvement.

Management systems. Volunteers are a valuable resource when they are trained, assigned, and supervised within established emergency management systems. Similar to donations management, an essential element of every emergency management plan is the clear designation of responsibility for the on-site coordination of unaffiliated volunteers.

Shared responsibility. The mobilization, management, and support of volunteers is primarily a responsibility of local government and nonprofit agencies with support from the state level. Specialized planning, information sharing, and a management structure are necessary to coordinate efforts and maximize the benefits of volunteer involvement.

Volunteer expectations. Volunteers are successful participants in emergency management systems when they are flexible, self-sufficient, aware of risks, and willing to be coordinated by local emergency management experts.

The impact on volunteers. The priority of volunteer activity is assistance to others. When this spontaneous activity is well managed, it also positively affects the volunteers themselves and thus contributes to the healing process of both individuals and the larger community.

Build on existing capacity. All communities include individuals and organizations that know how to mobilize and involve volunteers effectively. Emergency management experts and VOAD partners are encouraged to identify and utilize all existing capacity for integrating unaffiliated volunteers.

Managing information. Clear, consistent, and timely communication is essential to successful management of unaffiliated volunteers. A variety of opportunities and messages should be utilized in order to educate the public, minimize confusion, and clarify expectations.

Say thank you. Don’t forget to take the time to thank the volunteers who are showing up to help with disaster recovery. Many of them will likely be the same people who were affected by the disaster. Taking the time to say thank you and show that you care about them can help them to recover from their ordeal.

AmeriCorps Members are a Vital Link in Joplin Tornado Response

Monday, June 6th, 2011

AmeriCorps member are among some of the many unsung heroes of Joplin’s May 22 killer tornado.

They were among the first to arrive and will be among the last to return home.

Although not the most well-known federal program, AmeriCorps place over 75,000 Americans in volunteer roles that help citizens and non-profit agencies increase their productivity and effectiveness.

Bruce Bailey, Director of Americorps-St. Louis, was in Kansas City on business at the time the tornado struck on Sunday evening. He arrived in Joplin by 9 p.m. Members of AmeriCorps-St. Louis were told as early as 7:30 that evening they needed to mobilize. The first team was on the ground in Joplin by 2 a.m.

A total of about 125 AmeriCorps volunteers from a variety of locations are in Joplin.

Bailey says, in terms of disaster caused by tornados, Joplin’s was the worst.

“I have worked in 34 states for at least 20 years, as well as overseas,” Bailey says. “The only thing I can compare the Joplin tornado with was the one in Greensburg, Kan. but that was a much smaller community.”

“I have never witnessed the consequences of something so intense or so powerful as what we’ve seen in Joplin,” he says. “That’s the negative.”

“On the positive side, I have never seen such amazing community cohesion, with people pulling together.”

In the first days after the tornado, hundreds of volunteers arrived in Joplin. Some had medical or nursing training. Some were experts with heavy equipment. But many others had no actual experience outside of their own willingness to work. The job of the AmeriCorps Emergency Response Team (ERT) is to effectively manage these volunteers.   It is, at the very least, a big job.

Non-medically trained volunteers were given a number of duties including transferring supplies, finding warehousing opportunities, setting up distribution points and sorting clothes and other supplies.

A large number of those have now gone home.

Abby Simons  an AmeriCorps-St. Louis member who serves as liaison with Missouri Southern State University, says the need for volunteers still exists.

“Right now, we need people,” the dark-haired young woman in her 20s says. “It’s not a day or two after the storm and many of the people who flooded in have gone home,” she states. “But we don’t want to forget about the need that Joplin still has.”

Simons, originally from Manchester, Mo., and a graduate of Truman State University with a degree in psychology, says volunteer coordination is a must.

“People want to give their time but they may not understand the process of volunteer management,” she says. “Many have never been in a disaster situation. It’s very important that volunteers should not mobilize without being self-sufficient in terms of housing, food and knowing what they are going to do.”

She says those wanting to help should contact the Volunteer Center. It is currently staffed by volunteers. The number to call in Joplin is .

“Make sure you are registered,” Simons says. “This is very important.”

In the first days after the Joplin disaster, people wanting to help lined up outside the Billingsly Student Center at MSSU where the Disaster Response Center was located. Every one of them was registered with AmeriCorps.

“Once we have projects in place, we would like to invite these people back,” Simons says.

Simons will complete her second year of service with AmeriCorps this summer. She had worked in disaster situations even before joining the program. She had taken part in church mission trips and, in college, helped New Orleans area residents after Hurricane Katrina.

“I went down to New Orleans and Mississippi three times,” she says.

The 25 St. Louis AmeriCorps members, plus 44 NCCC volunteers from Denver and 12 from the Washington State, have been sleeping in aerobic rooms and the Phelps Theatre at Missouri Southern. Next week, are in the process of moving to another location on campus during the day and Joplin’s Memorial Hall at night.

Simons says she can’t give enough praise to the MSSU faculty and staff, especially the IT Department which has helped establish computer links to the quickly-established Volunteer Center.

“They have gone above and beyond everything we asked,” she says. “They have supported us in everything we have done. We couldn’t have functioned without them.”

Simons says she knows the AmeriCorps team has been a vital step in the reaction to the Joplin tornado

“I think we have filled a huge role that could not have been managed so effectively if we were not here. This is what we are trained for,” she says.

Bailey says the work of AmeriCorps is by no means finished in Joplin.

“We’ll be providing service to people recovering from the tornado for some time,” he says. “This is especially good for the uninsured and under insured.”As we enter recovery, we’ll be helping out not only with temporary repairs but helping people rebuild their whole households.”

HandsOn Network’s Continued Disaster Response in Japan

Friday, April 1st, 2011

HandsOn Network’s response to the earthquake and tsunami in Japan continues.

Since the earthquake, we have been working with our Hands On Tokyo affiliate to build their capacity to engage volunteers in the recovery work in their communities. We’re working with Hands On Tokyo to bring together Hands On Tokyo’s partners in recovery efforts, including building a supply chain to get critical supplies to Japan’s most devastated communities.

While we’ve helped to raise more than $200,000, we are continuing to raise funds through Mission Fish and eBay for Hands On Tokyo’s response efforts. These funds are being used to help transport supplies to temporary shelters that have been set up to house individuals and families displaced by the disaster.

Here’s how you can help the recovery efforts:

1.       Donate: Right now, monetary support is needed more than anything else.  To make a donation to support the recovery efforts, visit the Hands on Tokyo page on eBay.  Please do not send goods, monetary resources are most useful until the needs on the ground are fully assessed.

2.       Volunteer: Our Hands On Tokyo affiliate is continuing to monitor the situation and will be identifying volunteer appropriate activities. For now, you can register your interest to volunteer for potential upcoming volunteer opportunities related to the relief and recovery of earthquake and tsunami impacted communities by registering with Hands On Tokyo

Just a quick note regarding the volunteer opportunities.  If you are local to Tokyo, volunteer opportunities may become available to you more quickly. If you live outside of Japan, opportunities may take longer to become available to you because of the lack of proper accommodations and support for international volunteers.

When you register your interest to volunteer, Hands On Tokyo will send you an email updating you on the opportunities that are available. Hands On Tokyo’s offices are overwhelmed with calls from people who want to assist with recovery efforts. For now, the best way to get in touch with the office to volunteer to help with recovery efforts is to sign up on the Hands On Tokyo website.”

3.       Teach: Resources available through generationOn can help children and young adults better understand what their role in disaster relief, even when the disaster is far away, through lessons of philanthropy. Lessons and other resources can be found here.

4.       Follow: Up to date information related to the disaster will be posted on HandsOn Network’s Twitter account.

Please remember that, as with all disasters, do not self deploy to a region impacted by a disaster. Self deploying can be extremely dangerous, especially in a region that is unable to support day-to-day life for the region’s residents. Calls for volunteer support will be issued when the proper volunteer support networks are in place.

 

HandsOn Network’s Response to the Disaster in Japan

Monday, March 21st, 2011

HandsOn Network, the volunteer engagement arm of the Points of Light Institute, is activating its response to the devastating disaster in Japan. Through our local action center Hands On Tokyo, we will be managing and supporting volunteer engagement and long term recovery across the region. Mission Fish, the division of Points of Light that allows people to use their purchasing power to direct contributions to their favorite charities, has raised over $1 million to date to support these on the ground efforts.

You can help HandsOn Network respond to the earthquake and tsunami in Japan. We are working with our Hands On Tokyo affiliate in Japan and we are communicating with our international partners to determine support needed on the local level. We have set-up an account with MissionFish/Ebay and Paypal to collect donations to assist HandsOn Tokyo with relief efforts. Over the next few days we’ll continue to update you on current activities and ways you can help.

Until then, here’s what you can do right now:

1.       Volunteer: Our HandsOn Tokyo affiliate is continuing to monitor the situation and will be identifying volunteer appropriate activities. For now, you can register your interest to volunteer for potential upcoming volunteer opportunities related to the relief and recovery of earthquake and tsunami impacted communities by registering with HandsOn Tokyo.

  • If you are local to Tokyo volunteer opportunities may become available more quickly.
  • If you live outside of Japan, volunteer opportunities may take longer due to need to find proper accommodations and support for international volunteers.
  • If you register your interest to volunteer, as soon as volunteer opportunities become available Hands On Tokyo will send you an email updating you on those opportunities. Until then please do not call as Hands On Tokyo’s offices as they are temporarily closed.

2.       Donate: Right now, monetary support is needed more than anything else.  To donate resources to support recovery efforts Visit your Hands On Tokyo homepage on eBay or through Paypal. Please do not send goods, monetary resources are most useful until on the ground needs are fully assessed.

3.       Teach: Resources at generationOn can help children and young adults better understand what their role in disaster relief, even when the disaster is far away, through lessons of philanthropy. Lessons and other resources can be found here

4.      Follow: Up to date information related to the disaster will be posted on .

Thank you for your support of recovery efforts in Japan. There is still a lot of work to do, but together we can achieve great things.

 

Responding to the Earthquake in Japan

Monday, March 14th, 2011

By now you know about the devastating 8.9 magnitude earthquake that struck off of the coast of northern Japan on March 11. At least 1,300 people are thought to have died, but police have warned that the death toll in tsunami-hit Miyagi prefecture alone could exceed 10,000. Nationwide, more than 300,000 people have been evacuated.

Infrastructure is massively damaged. Costal roads are clogged with debris and rolling power cuts are affecting normal, every-day life, water and gas supplies, and some medical facilities.

We’ve been truly touched by the number of people who have gotten in touch with us about wanting to volunteer for rescue and recovery efforts in Japan. It is truly inspiring to know that there are people who would fly half way around the world to help people put their lives back together in the wake of the massive destruction that has occurred.

You can help HandsOn Network respond to the Japan Earthquake and Tsunami. In these first few days since the earthquake, we have connected with our Hands On Tokyo affiliate in Japan and we are working with our international partners to determine support needed on the local level. We have set-up an account with MissionFish/Ebay and Paypal to collect donations to assist Hands On Tokyo with relief efforts. Over the next few days we’ll continue to update you on current activities and ways you can help.

Here’s what you can do now to help with relief efforts in Japan:

  • Donate. Right now, monetary support is needed more than anything else. You can donate directly or place items up for bid on Ebay and a percentage of the selling price will go to Hands On Tokyo. You can also donate directly to Hands On Tokyo through PayPal.
  • Teach. The massive amount of media coverage around this disaster has brought it into everyone’s lives. Resources at generationOn can help children and young adults better understand what their role in disaster relief, even when the disaster is half way around the world, through lessons about philanthropy.
  • . HandsOn Network’s disaster response Twitter account that will be updated with information about how you can assist recovery efforts as it becomes available.
  • Volunteer. Crisis Commons is seeking volunteers to help gather data and identify needs of local agencies and humanitarian aid organizations that can be addressed through collaborative software development.

You can connect with other US agencies that are providing relief at Network for Good.

We know a lot of people are eager to help, but as with any disaster, we ask that you do not self deploy but become affiliated with an organization who is responding and wait until an opportunity has been identified.

Social Media and Mobile Tech in Disaster Response

Monday, February 28th, 2011

Over the past week, we’ve heard a lot of talk about the use of social media and mobile technologies in disaster response.

Amy Sample Ward talked about social media in disaster response at the American College of Preventative Medicine’s annual conference.

The National Conference on Citizenship featured a discussion about using mobile devices to respond to disasters and emergencies.

And, in response to the earthquake in New Zealand, Google launched a Person Finder page to help victims of the earthquake reconnect with family and friends.

There’s a common theme across these articles—the ease of access to information that social media and mobile technology bring to crisis situations. Social and mobile tools make it easy to share information about events as they happen and to start responding to disasters when they occur.

The Citizen Superheroes article talks about ways that mobile and social technology can be used to address issues before they turn into emergencies.  SeeClickFix lets people report public safety issues, ihollaback.org allows people to report harassment or threats and uses reports to create maps of areas where the behavior may be more common.  Both of these are great examples of addressing potential problems before they can turn into a crisis.

The San Ramon Valley Fire department had an iPhone app developed that  connects 9-1-1 dispatchers with people who are trained in CPR, putting individuals who are closest to those in need into a potentially lifesaving position.

Blake Canterbury started beremedy as a way to build an infrastructure for action in times of emergency.   beremedy matches people who want to give with people in need.  Beremedy’s platform allows people affected by disasters to be connected to people who have resources that can help those individuals get back on their feet.

Elivolunteer, volunteering, volunteerism Hayes started Sparkrelief in response to the Fourmile Fires in Colorado in 2010. Originally a way to help families displaced by the fires find temporary housing with other families in the community, Sparkrelief ballooned into a twenty thousand member strong community of people willing to share resources that victims of the fires might not have realized they needed.

Sparkrelief now has a member base that not only directly responds to disasters in their neighborhood, but aids in community and emotional recovery in Colorado. It’s not only a source for victims’ immediate needs like food and shelter, but a resource for helping to rebuild communities by providing emotional support and a way for community members to easily reach out to each other.

It’s really great to see mobile and social technology moving from a reactive role in disasters to a proactive role.  What do you think are the best ways to move mobile tools into a more proactive role for volunteer events? How can we use existing (or develop new) mobile applications to manage volunteers before and after projects or disasters?