Posts Tagged ‘nonprofit communications’

5 Tips for Communicating Your Mission

Friday, October 28th, 2011

nonprofit communicationsYou know that publicity is important for spreading your organizations message to the world, but how exactly do you do it? The most important step in your communication plan should be start early, before the demands from your organization start pulling you in too many different directions. Here is a to-do-list that can make contacting the media about your projects less daunting:

Review your program and its goals. Go over your program’s focus points and problem areas to ensure that everyone is clear about the central mission of the organization. Be proactive and answer any questions that may not have been answered already.

nonprofit audienceIdentify your audience and set your organization’s priorities. Brainstorm a list of people that can help you accomplish your organization’s goals. Spend most of your time with the people who can help spread your organization’s message and diversify your audience more.

Develop what you want to say. This step is very important because this is how you will get people to actually participate. These points should be developed for the audience you intend to reach. Your points can be adapted into different formats including fliers, brochures, press releases, and speeches. These points should be simple and logical, answering the following four questions:

  • What issue is your community is facing?
  • What needs to happen for change?
  • Why does your organization work for this issue?
  • What can your organization accomplish through its unique mission?

Plan and develop communication tools. Develop a few basic tools to keep yourself from getting overwhelmed. Focus your efforts on a few simple tasks at a time such as designing a brochure that can be used in more than one way. Understand your communication template to effectively use it and tailor it to the intended audience.

Work with the mass media. Take a breath… you do not need to be an expert to complete your final step. Begin your work by writing a plan about your course of action. This plan should include strategies for getting media attention, a to-do list, and deadlines. This plan will keep your project focused on the intended mission. This plan can be used as a reference to help your team stay on task.

Although getting media attention can be a daunting task, by staying organized the job can seem more manageable. The most important thing to remember is that your organization has an important mission to fulfill and with the help of media outlets that mission can be accomplished more quickly and efficiently.

NCVS Panel: Finding the ROI in Social Media

Thursday, July 15th, 2010
by Chris Noble

“Can nonprofits measure Return on Investment (ROI) for their social media activities?” asks Marcia Bullard, former CEO of USA WEEKEND.

This next part in our series from the National Conference on Volunteering and Service (NCVS) focuses on determining ROI,  one of the most talked about issues in our community today.  As more nonprofits are engaging in social media, and as budgets continue to be tight in the current economy, it’s a natural question.  How do we know this stuff is working?  Can we even measure it?

I’m going to take some of the suspense out of it for you.  These guys say you can.  In fact, Paul Gillin gives you a road map in the first three minutes:

1. Know the lifetime value of a donor / volunteer – when someone supports your organization, what’s the average $ per year the give, and how many years do they stay with you?  $ multiplied by years, and there’s your lifetime value.

2. Start keeping records now – Use historical data from physical events: how many attended, how many gave, what totals were raised?  If you have already run online fundraisers, so much the better.  If you’re running your first, keep track of how visits turn into donors.

3. Do the math – now that you’re keeping track, measure how many new volunteers or donors have come from online activities.  What % of your Facebook fans have shown up in the real world at an event?  What % of your Twitter followers have donated?  What are the actual numbers – how many people have acted.  Multiply # of people taking action by your average lifetime $, and you know how much your organization stands to bring in from a particular online (or offline) effort.

Watch the video for more from Paul, and for additional comments on the same topic by , , , and .  In all, a valuable primer on understanding the return on your social media investment.  Take a look!

from on .

To see part one in this series, click here.

Change Points: Social Media for Social Good

Tuesday, June 22nd, 2010

Social networks have become a new global community with Facebook users alone estimated at 400 million.

They are a powerful way to mobilize people to create change. But how can we use these new channels effectively to mobilize people to create change?

How can nonprofits leverage social media for social good? To help show us the way, we’ve enlisted a stellar panel of pioneers.

The Social Media for Social Good forum, to be held Tuesday afternoon, June 29, at The 2010 National Conference on Volunteering and Service in New York City, features some of the biggest names in social media: Jack Dorsey, Creator, Co-founder and Chairman of ; Craig Newmark, founder of craigslist; Andrew Noyes, ‘s Public Policy Communications Manager; Joe Rospars, Founding Partner at Blue State Digital and former New Media Director for Barack Obama’s 2008 presidential campaign, and Paul Gillin, author of “The New Influencers.”

This panel of innovators will explore ways that social media and social networks are changing the nature of human interaction, and what that means for the nonprofit landscape.

You can follow the panel discussion through Twitter at and . For a complete list of conference sessions, click here.

We hope to see you in NYC, or online, during the conference!

Yours in service,

Michelle Nunn
CEO, Points of Light Institute

10 Ways to be A Social Media Rock Star at NCVS

Sunday, June 13th, 2010

The 2010 National Conference on Service & Volunteering (NCVS) is nearly here!

It will be held on June 28th – 30th in New York City.

Thanks to social media, there are lots of ways you can participate online– whether you’re there or not!

1. Facebook

“Like” the so that the official wall posts show up in your Facebook news feed.

You are welcome and invited to post thoughts, ideas, etc. to the The National Conference on Volunteering & Service Facebook page.

2. Crowdvine

In order to help you meet and connect with as many people as possible, we’ve set up a conference social networking site where you can see who’s coming, find out what they have to share and make plans to get together.

Create your own NCVS attendee profile here and see who else is coming.

Meet up before you even get to New York!

3. Eventbrite

This free tool will allow you (or anyone) to organize an event around conference and invite anyone.

Want to host a breakfast to discuss the topic of your dreams?

Want to organize an affinity group meetup?

Want to suggest an afterhours meet up spot?

You can do all of this with eventbrite.

Check out what your fellow conference attendees are organizing so far.

4. Blogging

You are invited to write a blog post (for your own blog or as a guest post on ours) about a session you’re excited about leading up to conference or reviewing a session you attended afterward.

Blogging is a great way to share what you’re excited about and/or what you’ve learned.

The HandsOn Blog editorial guidelines are here and the National Conference Blog editorial guidelines are here.

If you write a post for your own blog, send us a link to it at

5. Twitter

to hear all the official conference tweets.

Additionally, follow the conference conversation by .  (The search bar is located in the right sidebar of your Twitter homepage.)

Each NCVS workshop session and forum is assigned a unique session #hashtag.

While the overall conference conversation will take place on the #NCVS hashtag, you can follow individual session twitter streams by searching on the unique session #hashtag.

For example, the Social Media for Social Good Forum hashtag will be #SM4SG and, if you follow that hashtag from 2:30 – 4:00 p.m. on Tuesday, June 29th, you’ll hear what everyone in the forum is saying about it.

Join the conversation by adding “#NCVS” to your tweets — adding that hashtag in your tweet is the way to have your tweet show up in the conference twitter stream.

You can also follow HandsOn Network as well as our NCVS Featured Tweeps list.

Here’s a hint from Chris Jarvis of Realized Worth – If you want, you can cut & past twitter list name in to Tweepml.org and follow everyone on the list with one push of the button.

(Make yourself an NCVS Featured Tweep by tweeting “Make me a featured tweep “)

It’s super easy to follow twitter conversations using your cell phone so before conference, you might want to download a cell phone application for managing Twitter.

See all the conference tweets organized by session on our Tweet Notes page.

6. FourSquare

FourSquare at conferences can be fun.

Want to know who’s in the room with you at any given NCVS session?  “Check-in” using FourSquare and you’ll be able to see who else is there.

Maybe you’ll even unlock a swarm badge!

7. Delicious

Delicious (formerly del.icio.us, pronounced “delicious”) is a social bookmarking web service for storing, sharing, and discovering web bookmarks.

On Delicious,  users can tag each of their bookmarks with freely chosen term.

A combined view of everyone’s bookmarks with a given tag is available; for instance, the URL “http://delicious.com/tag/ncvs” displays all of the most recent links tagged “NCVS”.

Its collective nature makes it possible to view bookmarks added by other users.

See all the great NCVS content saved to Delicious and add your own!

8. Flickr

Share your NCVS photos with everyone using the HandsOn Network Flickr group.  You can upload your favorite conference shots by clicking on the words “add something.”

9. YouTube

Send links to your favorite NCVS videos and we’ll add them to our NCVS playlist on .

Send your video links to .

10. LinkedIn

Start a LinkedIn affinity sub-group on .

You can hold forum style discussions here on topics before conference and / or continue discussions that were initiated at NCVS.

See you in New York – or online!

#NCVS!

The Networked Nonprofit

Saturday, June 12th, 2010

Have you had a chance to read Allison Fine and Beth Kanter’s new book yet?

Fine and Kanter have co-authored .

The book helps nonprofit organizations overcome their fears of losing control in our increasingly connected world and evolve to meet the informational and cultural needs of today’s donors and volunteers.

The book examines organizational culture and offers a set of guiding principles to help nonprofit leaders navigate the transition from top-down institutions to a networked approach, enabled by social media.

Fine and Kanter offer specific  strategies for implementation, exercises, how-to’s, and secrets to success, drawing on in-depth interviews with current nonprofit managers that have used new social media tools effectively.

A networked nonprofit is not by defined by technology, but by the culture it creates.

Join Allison and Beth for the or join their session at The 2010 National Conference on Volunteering and Service.

The Networked Nonprofit
Date: June 30, 2010
Time: 10:30 AM
NCVS Session ID: 1404

About the Speakers:

Allison Fine, a Senior Fellow at Demos, is a writer and activist dedicated to understanding and enhancing efforts to use new, social media tools for social change. She has written several books and papers, including Momentum: Igniting Social Change in the Connected Age, the winner of the Terry McAdams National Book Award. She also co-edited a collection of essays, Rebooting America, of transformative ways to reinvent 21st century democracy using new media tools. Fine hosts a monthly podcast for the Chronicle of Philanthropy called Social Good and writes on her own blog at A. Fine Blog. She is a senior advisor to the Personal Democracy Forum and CauseWired.

Beth Kanter is the author of Beth’s Blog, one of the longest running and most popular blogs for nonprofits She is the CEO of Zoetica, a company that serves nonprofits and socially conscious companies with top-tier, online marketing services. In 2009, she was named by Fast Company Magazine as one of the most influential women in technology and one of Business Week’s Voices of Innovation for Social Media. She is currently the Visiting Scholar for Social Media and Nonprofits for the Packard Foundation. A much in demand speaker and trainer, she has keynoted and presented about nonprofits and social media at many of the leading social media industry conferences and if you are fortunate enough to meet her, she just may reveal the secret of…

Hello Fundraisers! Meet Crowdrise.

Thursday, June 10th, 2010

by Robyn Stegman
(Originally posted on Narrations on the Life and Times of Robyn Stegman and cross-posted here with the author’s permission.)

Okay I’m hooked on Crowdrise. Yesterday at the Mashable Media Summit Edward Norton spoke about his new project: . Initially I was skeptical. Do we really need a new online fundraising site? What makes this project so special?

Then Edward Norton said this:

We’re actually getting a lot of phone calls from organizations that we haven’t even engaged with saying ‘Who are you and why are we getting checks through ‘ And we’re saying it just means that somebody out there who supports you has gone and set up a fundraiser and started raising funds for you.

Wait a sec, bud! You mean that people will fundraise for nonprofits and you don’t even have to ask them to do it? They don’t even have to register on the site? I’ve got to try this out!

So I started a profile, and like claimed in his talk it was really simple. It took me about twenty minutes to get a complete profile and I’ve got to say it looks pretty cool!

That’s when I began to notice the difference between Crowdrise and other sites. For starters it has some of the best copywriting I’ve seen. The beginning of their How it Works section reads:

Please only read all this if you’re super bored or you’re writing a paper on ways to give back and you’re looking for something to plagiarize..

This perhaps is my favorite text from the site which you get while uploading a photo:

You’re going to see this message every time you post a new pic. So, we’re making the text really long so that it’ll take you at least five picture uploads to read it all. Here’s what we’re thinking…While you’re first picture is uploading think about someone you want to kiss. When you upload your second pic think about one friend who you can beat in a race. On your third photo upload think about your favorite food that begins with the letter H. While your fourth picture is uploading think about how great it would be if you were a world class breakdancer. While your fifth picture is uploading try to think of the best candy to eat if you were a mime spending a month in New Zealand. If you upload a sixth and seventh picture please just read all of this again.

And for those of you who can’t get enough of rock, paper, scissors you can actually choose your preference on your profile. Every once in a while a player on Crowdrise will throw rock, paper, or scissors and if whatever you have on your profile beats it you get 1,000 points.

That’s right points. Every time you raise money or someone votes for you on Crowdrise you get points. What do they do?

Points mean potential prizes, lots of respect and hopefully one day, a trip to the White House or at least a trip to Vegas.

For all of you in the volunteer and service field Crowdrise can help you turn your dedicated volunteers into fundraising machines! It has volunteer pages where volunteers can ask their friends and families to help support their volunteer efforts and they can also show them exactly how many hours they’ve given to your organization.

So I admit it, I’m hooked. For those who still aren’t sure here are a couple of other gems of Crowdrise;

  • Ease of Use: Crowdrise nearly all US 501(c)3 charities already in its database so you don’t even have to register to allow people to fundraise for you. However if you do want to spruce up your site you can go ahead and claim it and simply update your profile.
  • Celebrities: Edward Norton isn’t the only celebrity using this system. Already Seth Rogan and Will Farrel have signed up. In fact if you donate to Will Farrel’s cause you get a with semi-nude pictures of him on them.
  • Personalized Fundraising: The profiles and projects profiles give you tons of space to post pictures, a place to post a video, and places to tell your story. Since each project has to be supported by a person  not an organization it really allows the fundraising to be about you and your story.  I think that is the best part about this site and what gives it potential to change the fundraising game.
  • Picture of Napkin: ‘Nuff said.

Last note for AmeriCorps members, program directors, alums, etc.: Let me just say this has some great potential to allow members to fundraise and give back to their sites. In fact a City Year member (which is a national AmeriCorps program) is featured on the front page of their website. City Year LA is already using it by encouraging members to sign up and share their City Year stories on their profiles and challenging them to raise money for their projects and for City Year. I’m excited to see how this project evolves and see how other people in national service can use this to build their programs.

So now that I’ve signed up who should I fundraise for? Any suggestions?

What do you think about Crowdrise? Are you using it? How? Are you hooked? Are you unsure? Let me know! I’m always listening .

Robyn Stegman is an AmeriCorps VISTA,  social media nerd, and founder of Geeks for Good. Follow her year of service on Twitter

Michelle Nunn: What Social Media Can Do for Nonprofits

Saturday, May 1st, 2010

Last week at the LEAD Summit in Washington, D.C., we heard from Allison Fine () about the many things social media can offer nonprofits. Here, Michelle Nunn sums it up in 23 seconds. Enjoy!