Posts Tagged ‘Organization’

Three General Functions Policies Serve in Volunteer Programs

Wednesday, August 29th, 2012

There are many reasons to write policies on voluntary action in nonprofit organizations. Such policies can be used to establish continuity, to ensure fairness and equity, to clarify values and beliefs, to communicate expectations, to specify standards, and to state rules. There is no more compelling reason for immediate policy development, however, than fear of the consequences of not doing so. Check out these three general functions policies serve in volunteer programs:

1. Policies as risk management

With this function, the volunteer manager look around the volunteer program, walk around the volunteer work site, observe hazards, and play the “What If?” game. These all fall under the first step in the risk management process called disaster imaging. This allows for the manager to determine where policies might prevent accidents and injuries, and to minimize the harm should an accident happen.  Make it a proactive to think in detail about policy development whenever a serious incident report arrives on your desk.

2. Policies as Values and Belief Statements
What do we hold as important? What do we value that volunteers need to know about? What is our philosophy about volunteers, about the work we do, about how we do business around here?Policy statements are a mechanism for both articulating and communicating values, beliefs, and positions. The technique to identify policies of this sort involves thinking through the values, beliefs, and positions held by the organization. Ask these questions:

  • What positions has the agency taken on issues, questions, or problems?
  • What does the organization believe regarding good and bad, right and wrong, proper and improper, ethical and unethical?


Finally, the organization must engage in a values sort, a process whereby values are prioritized, with those that emerge on top serving as the basis for policy development.

3. Policies as Rules

Policies can be employed as rules to specify expectations, regulations, and guides to action. A policy written to eliminate or reduce a specific risk might sound like a rule. However, a policy written because a rule is needed to guide a particular action may serve to reduce a specific hazard. To determine required policies of this sort, the manager might review existing rules, both written and unwritten. Also, think about advisements or directives issued verbally to volunteers that have never been written down anywhere, but reflect “how we do things around here.”

Conducting a Successful Volunteer Program Evaluation

Monday, August 27th, 2012

Effectively evaluating your volunteer program is important to ensuring the completion of your organization’s service goals. Evaluations can be done as often as necessary, but they should be a part of your volunteer program.

An evaluation provides data to make critical decisions about a program to better a volunteer program or experience. This data can also be used to tell the organization’s story and how it engages its volunteers. Evaluations can analyze goals, outcomes, or the actual program.

How can your organization conduct an informative evaluation? Check out our 10 steps, below to properly perform a volunteer program evaluation.

1.      Recruit an evaluation team: In order to recruit an evaluation team, determine how many people you will need to complete this process. You should also decide what skills these people will need and how much time should be devoted to the evaluation process.

2.      Identify your purpose: Your evaluation team and other employees should understand why you an evaluation is being conducted in the first place. This decision should have goals to be reached through this process. Decide what your organization will do with this data, once it is collected.

3.      Connect the program evaluation with the organization’s goals: It should be determined through the  evaluation, whether or not the program is supporting the organization’s goals.

4.      Identify and utilize resources: How can your organization support the evaluation process? Determine what this process will require and how your organization can meet those requirements. How will your organization use this data in the future?

5.      Identify interest points: The evaluation will have a target audience, whom you are conducting this evaluation for. How will this information be useful to them?

6.      Identify the audience: Who will be using this data? The results should be written in a style that is understandable for the target audience to utilize in the future.

7.      Design the evaluation:

a.    What type of evaluation will you use to achieve the desired outcome? Will it be goal-based, process-based, or outcome-based?

b.    Identify the necessary information

c.    The evaluation methods to be used.

d.    The instrument that will be used to conduct the data collection.

e.    Test the evaluation to determine it effectiveness.

8.      Conduct the evaluation: Collect the necessary data to ensure effective results. The means with which you conduct your evaluation are based upon the data you wish to obtain. Whether you use surveys, questionnaires or interviews, it will be based upon the necessary results.

9.      Analyze results and interpret data: Depending on the type of data, analyze it to determine the necessary next  steps for your program.

10.  Communicate results: Share your results with your target audience to determine the next steps for your program.

After your results are collected, your organization can determine a variety of conclusions including program success and volunteer retention rates.

How does your organization conduct evaluations? We would love to hear your tips and suggestions in the comments section below!

Motivate Volunteers by Understanding Their Needs

Tuesday, August 21st, 2012

What makes people volunteer? This question often runs across the minds of nonprofit organizations when trying to recruit volunteers for service projects. It is important to understand these motivating factors to recruit more dedicated volunteers to your cause. When individuals have a strong tie to your organization, they are more likely to return for service again. They feel that their needs and feelings are being respected when they are included in project planning.

How can you better serve your volunteers? Check the top six factors that make individuals volunteer for your organization.

  1. Social: Individuals are often motivated by social factors when choosing whether or not they should volunteer. Social factors include statements such as “My friends volunteer” or “People I know share an interest in community service.” These individuals tend to choose organizations they have heard about through word of mouth. Word of mouth is one of your best recruitment strategies. Provide great service experiences so that volunteers want to talk about it and get their friends involved in your cause.
  2. Value: Other individuals are motivated by their core values when choosing their ideal service projects. Value reasons include, “I am concerned about those less fortunate than myself” or “I feel it is important to help others.” It is important to reinforce your organization’s core values in its recruitment message to attract this type of volunteer.
  3. Career: Volunteers can also be motivated by their career paths and goals. Volunteer work is a great way for people who are looking to expand their professional network to find new connections. It is also a great outlet to gain new skills or utilize skills they may not have used  otherwise. This type of reasoning includes “I can make new contacts that might help my business or career “or “Volunteer work will look good on my resume.” It is important for your organization to include the personal benefits to volunteering, as well as the overall community benefits from volunteer work.
  4. Understanding: Volunteering to gain a better understanding of the community and its needs is essential some individuals. These individuals may ask your organization “What can I learn more about the cause for which I am working?” Volunteering allows individuals to gain a new perspective and understanding of their community and its members. It opens new doors for new information that can be used to better serve the community.
  5. Protective: Volunteer work is a great stress reliever. It makes us feel better about ourselves and our current situation when we actively help our community. These factors should be highlighted, when recruiting volunteers, as well. This reasoning includes “Volunteering is a good escape from my troubles” or “By volunteering I feel less lonely.” Volunteering forces you to step out of your comfort zone and find new meaning and perspective.
  6. Esteem: When we help others through volunteering it makes us feel that we serve a purpose and we are an important part of the community. Highlight this aspect in your recruitment message. Let your volunteers know that they are making a huge difference in the overall health of the community in which they are serving. If possible, cite results from the actual project to let volunteers know the  magnitude of their service.

Which one of these factors applies to you? We would love to hear your comments and suggestions in the section below!

Does Your Organization Have an Episodic Volunteer Program?

Friday, August 17th, 2012

Traditionally, many volunteer programs have organized services around the continues-service volunteer-those who serve on boards, in museums, church school teachers, those who’ve lead you youth clubs, etc.  Jobs are created for them, training is created to meet their long-term needs, and motivational activities are used to enhance their retention over time.  But what about the episodic or short-term volunteer? Here are six steps to developing an episodic volunteer program.

  1. The Needs Assessment: A needs assessment for the episodic volunteer program  should include but not be limited to identifying the current quality and quantity of service by episodic volunteer in the last three to five years and surveys identifying areas in which episodic volunteers may be helpful.
  2. The plan: Establish a plan to accomplish the task. This includes setting an overall goal and smaller objective statements that describe the steps to implement the episodic volunteer program. The episodic planning team should include current continuous-service volunteers, paid staff, former episodic volunteers, and community
    members.
  3. Volunteer Roles: The primary task for the planning team is to identify new jobs that can be performed on a short-term basis and/or to redesign traditional volunteer jobs so that they can be more appropriately assigned to the short-term volunteer. The development of the roles of the episodic volunteer includes gathering information from staff and other volunteers about specific tasks that can be accomplished by those giving short-term service.  Episodic volunteers need clearly defined parameters for their jobs.
  4. Recruitment: Here, we can apply the 4P’s of marketing- product, promotion, price, and placement. First is the one-to-one or in-person method. Studies have reinforced the fact that the majority of people become volunteers “because someone asked them.” The second recruiting technique involves a person asking a group. Telephone contact is the third recruiting technique. The fourth method of volunteer recruitment is the mass appeal. This includes such things as flyers, print and media ads, billboards, brochures, window displays, or want ads.
  5. Screening: Screening, both continuous and episodic volunteers includes written job descriptions, applications, and interviews. Each organization must decide on the extent of the screening for volunteers. Also, it is good practice to review screening procedures every two years.
  6. The recruiting team: The recruiting team could ease the burden of work on the volunteer director or program manager. The team can set numerical targets for recruiting, design, the screening process, review job descriptions, and design and carry out advertising and recruiting strategies. Most importantly, the recruiting team must manage its recruiting effort within the constraints of the resources available: It must have a budget.

Tell us in the comments how you plan on implementing short-term volunteers in to your organization?

12 Benefits from Employee Volunteer Programs

Tuesday, August 14th, 2012

Employee volunteer programs are a great way to not only benefit your community, but also your workplace environment and employees. It is easy to begin one of these programs within your office environment. By serving your community as an organization, the community will get to know your business and their employees. Establishing a personal connection with the community will improve the overall attitude that your community has toward your business.

Do you still not believe that an employee volunteer program is worth the time and energy? Check out the top twelve benefits reported by companies who have employee volunteer programs as part of their business plan.

  1. Helps create “healthier communities:” Concepts such as corporate social responsibility create more vibrant and thriving communities because it allows business to practice greener methods and sustainable business measures.
  2. Improves corporate public image: When your business chooses to give back to the community, it is often viewed as a sign of generosity and appreciation from those living in the community. Volunteering shows that your business truly cares about the community and the people with which it operates.
  3. Enhancing impact of monetary donations: Organizations will be more appreciative of your donations when they link a personal value to the donation. Do not just throw money at an organization, but rather help enhance that organization through volunteerism.
  4. Improving relations with community and/ or government: The overall community will think more highly of your business when they see the good that it does for the entire community.
  5. Building employees’ teamwork skills: The best way for your employee to get to know each other outside of a work environment is to serve together. It allows employees to interact with coworkers they may never communicate or work with.
  6. Improving employee morale: Volunteering boosts motivation and allows employees to work with each other outside of an office setting. When employees have the chance to give back in a meaningful way for something they care about, they will feel more positively connected to the organization.
  7. Attracting better employees: Your business will have a better chance at recruiting more motivated and driven employees when it offers the chance to give back to the community in addition to work benefits.
  8. Enhancing employee training: Great way to teach your employees useful skills, through volunteer work.
  9. Improving employee retention: Your employees will feel more connected to the company and want to continue their work there when  they feel the issues they care about are also important to their company.
  10. Enhancing corporate strategic goals: You can model your volunteer program strategy to accomplish your overall mission statement goals.
  11. Enhancing employee productivity: When employees get a break from the office, they become better workers when they return.
  12. Enhancing company productivity: Get your company’s goals accomplished through volunteering!

5 Tips to Better Volunteer Communication

Monday, July 30th, 2012

As a volunteer manager, it is important to keep your volunteers up-to-date and in the loop with important information regarding your organization. Communication is also a key step to project management and it should be an essential step in every service project planning steps. What is the best communication strategy for your organization?

Check out our communication suggestions below and decide which one will work best for you!

  1. Social media: Our culture is increasingly becoming more reliant on technology. This heavy reliance makes a social media strategy essential for any emerging business, including the nonprofit sector. If your organization can secure funds to make a social media team possible, it will be worth every penny! Your organization can use social media to communicate important event dates and details, new resources, service projects, nonprofit news, and project tips. Social media can help your organization market itself at a low cost, which will help your organization attract a new audience.
  2. Newsletters: A great way to keep your volunteers informed is to publish a frequent newsletter. Newsletters can contain a variety of information including upcoming projects, organizational news, and volunteer spotlights. Your organization can save money by distributing these newsletters via email lists. The best way to begin compiling email lists is by collecting personal volunteer information on project days.
  3. Telecommunication: Utilizing cellular phone technology is another way to reach a large number of volunteers without taking a lot from your annual budget. Choose a text-messaging program that volunteers can opt into to receive organizational updates and service project information.
  4. Volunteer orientation: Prior to service projects, assign times for volunteer training/ orientation. At volunteer orientation, inform your volunteers about your organization’s mission and purpose, important information regarding the upcoming project (attire, transportation, specific requests), and explain project expectations. Allow volunteers to give input and meet organizational staff and other volunteers.
  5. Volunteer resource guide: Publish your organization’s volunteer resources online for volunteers to access, when needed. These guides can serve as information for volunteers who wish to plan their own projects. These guides should communicate every necessary detail for volunteers so that they know what to expect at each planning and execution step.

 

Project communication is essential to the success of your project. Make sure that you make this step a priority within your organization. As you can see there are many different communication tools that your organization can use that do not cost a great deal of money. It is important for your organization to choose a communication tool that will fit your organization’s style.

How does your organization communicate with its volunteers? We would love to hear your tips, insights, and questions in the comments section below!

The Dedicated Volunteer Rises

Friday, July 20th, 2012

Volunteers come to your organization to serve because they are attracted to your organization and its mission. Volunteers continue to serve at your organization because they have an incentive to stay whether that is recognition or a personal connection to the mission. Raise super volunteers who are committed to helping out by providing incentive for them to stay!

Below, we have compiled just a few examples for volunteer validation. It is important that you add this component to your overall volunteer strategy!

  1. Send cards for personal achievements such as birthdays, anniversaries, etc.
  2. Write a news story about a service project or an extraordinary volunteer.
  3. Send a shout out to your dedicated volunteers in your organization’s newsletter.
  4. Send a thank you note to your volunteers after a project.
  5. Smile at your volunteers when you speak with them.
  6. Spontaneously say thank you throughout the service day to let them know how much you appreciate them.
  7. Develop a volunteer suggestion box to let your volunteers know that you appreciate their opinion.
  8. Ask your stellar volunteers to conduct a training or educational session at your organization.
  9. Let volunteers lead a project.
  10. Plan a volunteer party to let volunteers socialize and network with staff members and other volunteers.
  11. Invite your consistent volunteers to staff meetings so that they can know what is going on within the organization and they can share their opinions and updates with staff members.
  12. Send a volunteer to a conference or educational seminar.
  13. Show enthusiasm for the volunteers’ interests by allowing them to develop their own service project or encouraging them to pursue growth in their service project choices.
  14. Be flexible with your volunteers and stay patient.
  15. Share the dedication and impact of a special volunteer at a staff meeting.
  16. Provide volunteer “perks” such as a monthly parking spot or tickets to a sporting event.
  17. Give your volunteers certificates to award them for doing a great job.
  18. Develop a volunteer honor roll.
  19. Ask an effective volunteer to mentor a new volunteer or lead a new volunteer group.
  20. Provide food or drinks at a service project.
  21. Provide a volunteer office for project planning and work space.
  22. Have volunteers share success stories or give shout outs to volunteers who did a good job at the project.
  23. Surprise a volunteer with a birthday cake to show them that you care.
  24. Hold a volunteer awards show at a staff meeting to let everyone know what the volunteers excel at.
  25. Make telephone calls. Tell volunteers who could not make it to a project that they were missed.
  26. Provide t-shirts at a volunteering event to commemorate the day.
  27. Hold a potluck dinner in honor of the volunteers.
  28. Send hand written thank you cards instead of emails.
  29. Make sure you place volunteers in their perfect fit role when signing them up for a project.
  30. Make the volunteer feel appreciate by being pleasant and accommodating to their concerns.

We hope these tips will help your volunteers be even more extraordinary than they already know. It is important to include this step when developing volunteer recruitment strategies.

How does your organization validate its volunteers? We would love to hear about it in the comments section below!

Screen for Success!

Monday, July 16th, 2012

Recruiting volunteers is the first step to a successful volunteer program within your organization. Training your volunteers to be an effective part of your organization is equally important.

Once organizational, programming, and volunteer goals have been identified, position descriptions and standards for each program will need to be developed, as well. Think of volunteer program as similar to job training. You do not want an employee who does not meet certain standards for the listed project description. If the volunteer is unable to meet basic standards, reassignment may be necessary.

How can you ensure a successful screening process? Follow our suggestions below to better develop your program needs.

  1. Application process: When conducting a volunteer interview, every volunteer administrator should identify the necessary education and skills to be successful for the project. The volunteer administrator should be able to identify the volunteer’s skills and nurture them to allow for successful participation in the project. The overall volunteer administration department should be able to identify the desired skills after conducting interviews with various volunteers during the screening process. It is important to identify the volunteer’s employment status, education, skills, past volunteer experience, and availability.
  2. Interview process: The interview process is just as important as the job description. The organizational representative can find out more about the volunteer’s qualifications by interviewing them for various focus areas. The interview allows the administrator to identify the volunteer’s strengths and weaknesses.
  3. Job descriptions: Job descriptions are very important because they identify the assignment expectations for potential volunteers. An ideal job description will include the job title, how it relates to the work of the organization, list of specific requirements and accountability, standards of performance, what education/ experience is necessary for the position, necessary attitudes and values, time commitments, location of the assignment, the supervisor, and a brief description of the supervisory relationship. The job description should also identify the benefits for volunteers.
  4. Needs analysis: The application and interview processes can help volunteer administrators identify volunteer training needs. Why should you conduct this type of analysis?
    1. Identify whether or not this volunteer has the qualifications to be competent at this particular position.
    2. Identify volunteer needs that may be needed as a result of various changes that have taken place.
    3. Identify the gap between volunteer performance and expectations.

To be successful at needs analysis you must:

a.       Define the goals or purpose of the needs analysis process.

b.      Determine the necessary methodology.

c.       Design the questions.

d.      Organize the data.

e.       Review the findings.

f.        Develop training recommendations.

g.       Repeat the process on the same skills and behaviors 6 to 12 months later.

h.       Be easy to use and practical to implement.

i.         Create guidelines to develop needs analysis questions.

j.        Build the organization’s skill priorities into the questions.

k.      Organize questions into job categories and competencies.

l.         Build a pool of questions to use for possible surveys.

m.     Analyze current volunteer skills and compare them to organizational needs.

n.       Identify volunteer strengths and areas that need development.

 

The screening process is the first step in ensuring the overall health of your organization’s volunteer program. It is important to develop and define a uniform analysis across the organization. We hope that by following these tips you will see a more successful program!

What steps has your organization used to establish a successful volunteer screening process? We would love to hear about it in the comments section below!

4 Steps to a Spectacular EVP!

Monday, July 9th, 2012

According to a 2011 Deloitte survey of volunteer impact, 93% of employees who volunteer are more satisfied with their current employer. Why? Employees feel more connected to their employer when they feel that they are giving back through their profession. They are more likely to establish lasting relationships with their co-workers and feel more respected in their profession.

What is an employee volunteer program? An employee volunteer program is a planned effort sponsored under and individual’s employer to effectively volunteer in the surrounding community. These programs can be carried out through philanthropic partnerships or individual employees.

How can your company better implement a volunteer program as a part of the job description? Check out our tips below to get you started!

  1. Identify business priorities: The first step to establishing a successful workplace volunteer program is to identify which business objectives can be achieved through the actual program efforts. These priorities can be identified in a mission statement. Let employees and outsiders know that volunteering is an important aspect of the overall business of your company or organization. You can better tailor your volunteer interests by studying your current mission statement and matching it to a philanthropic mission.
  2. Identify your employees’ interests: Seek individual interests and concerns to better match your program to what your employees care about. Let your employees know that you want to start a workplace volunteer program. After getting their attention about the program, survey your employees. It is very important to let your employees have their input to allow for more involvement in the projects and help them feel more connected to the company and their new program.
  3. Identify community needs: Your program should target critical community needs that need to be addressed. After you identify the most critical issues that your employees care about, contact your local volunteer groups or community organizations to see how these issues are currently being handled. You can identify an organization to volunteer with based on these assessments.
  4. Put it together: After collecting all the necessary information, you will be ready to prepare a purpose statement. Through your program you will be able to: Connect people with opportunities to serve, build capacity for effective volunteering, promote volunteering, and meet local needs.

Developing an employee volunteer program will not only benefit your community, but it will also generate a more positive workplace for all involved. Get your employee volunteer program started today to see the many benefits that will come!

Need help getting started? Check out our more than 250 action centers nationwide or Points of Light’s Corporate Institute to start a program within your company today!

Have you started an employee volunteer program? Do you have any tips? We would love to hear about it in the comments section below!

Stay Cool, Volunteer from Home!

Tuesday, June 26th, 2012

Yikes! It’s hot outside. We are expecting record high temperatures this summer. Who wants to go outside into the heat and humidity when there is an air conditioner on the inside?

Don’t let these high temperatures keep you from volunteering in your community during the summer. The summer is a great time to get into some indoor volunteer opportunities. What can you do? Check out our volunteer opportunities below!

  1. Plan your fall service project! There is nothing wrong with planning for service a little bit early. Service planning can actually take quite a bit of time. How can you plan your service project so early you may be asking yourself?
    • Decide on a service project location.
    • Check out their website. Find out whether or not you need to go through an orientation before you serve, get necessary certifications, etc.
    • Service project fill up quick, sign up early!
    • Recruit friends by calling them or sharing your project through social media channels
    • Make a list of supplies that you may need
  2. Gather gently used belongings that you can donate or sell at a garage sale to raise donations for your favorite charity! These are both great ways to volunteer without leaving the air conditioner because you not only get some cleaning done, but you can also largely help your community.
    • Go through your gently used goods and decide what you can give away and what you cannot possibly live without.
    • Sort these things into boxes or bags so that you know what you have
    • Locate your nearest shelter or donation center to bring your things too. Some organizations, such as the American Kidney Foundation, will even come and pick up your items!
    • If you are planning a yard sale get the word out by putting signs out around your neighborhood.
    • Decide what organization or causes you would most like to donate your proceeds to (maybe one that will benefit your local community?)
    • Let your neighbors know about your fundraising event and recruit their participation! It can be a great way to bring a community together in a beneficial way.
  3. Try micro-volunteering! Micro-volunteering is a form of virtual volunteering allowing people to serve nonprofits in an indirect way. A nonprofit may ask for a task to be completed online and a volunteer will respond to the task at hand. Service projects can take anywhere from 5 minutes to 2 hours. Websites such as sparked.com are great resources to find micro-volunteering opportunities!
  4. Assemble care packages or food baskets. Contact your local meals on wheels organization, church, or food bank and see what kinds of foods they are looking for. You can assemble meals for those who use their services and deliver them to be used for their community members. You can also check out veteran services to see how you can get involved in having an overseas pen pal!
  5. Bring out your inner artist! Turn your hobby into a service project!
    • Make pictures for a retirement center
    • Knit scarves, mittens, or hats for a local shelter
    • Make baby blankets for a women and children’s home
    • Make jewelry for a women’s shelter
    • Design dog or cat collars for an animal shelter or make toys

The summer is a great time to volunteer from home. Stay cool and help your community!

Do you have something to add to the list? Add it to the comments section below!