Posts Tagged ‘social media for social good’

Social Media for Social Good Camp

Tuesday, May 10th, 2011

Whether you want to grow your membership, raise funds or loans, recruit more followers, gather petition signatures, find volunteers for your cause or connect with your community, Social Media for Social Good: How to Mobilize Your Supporters to Take Action will offer guidance that will help your organization create impact for years to come.

This special 3-hour workshop at the National Conference on Volunteering and Service will dive deeply into strategy, tactics and tools available to volunteer organizations and nonprofit managers. NCVS has no tech track this year, so get up to speed on the mission-critical social tools in your sector from two of the nation’s leading nonprofit tech leaders.

You have the passion, now learn the latest techniques in this power-packed interactive workshop!

The camp is the Sunday before the National Conference on Volunteering and Service, June 5, from 2 to 5 pm in the New Orleans Convention Center. When you sign up, the room number will be emailed to you before the workshop. There is an additional fee of $99 for the workshop.

When you register for the National Conference on Volunteering and Service, register for session 5638 to sign up for the workshop.

J.D. Lasica is a social media strategist, nonprofit consultant and author who is considered one of the world’s leading experts on the social Web. He is founder of Socialbrite.org, a learning hub & global consultancy that works with nonprofits and NGOs, and Socialmedia.biz, which works with major brands. A blogger since 2001, J.D. co-founded Ourmedia.org, the first free video hosting site, a month before YouTube.

He has spoken at or given workshops at Harvard’s Berkman Center, Stanford, MIT, NYU, SXSW, the Cannes Film Festival and at events in Paris, Milan and Seoul. J.D. was named one of the Top 40 Silicon Valley Influencers and one of CNET’s Top 100 Media Bloggers. Follow him on Twitter at .

George Weiner is chief technology officer of DoSomething.org. a not-for-profit that uses communication technologies to empower young people to take action. Under his leadership, the organization has become an innovator in social media, mobile technologies and causes. He oversaw the complete overhaul of the site, landing a People’s Choice Webby Award in the Youth category.

George is a self-taught techie and graduate of the University of Pennsylvania. He is a frequent speaker on nonprofit tech issues at forums including the Google Grants Conference, U.N. Youth Summit, National Conference on Volunteering and Service, NTEN and BlogWorld Expo and has guest lectured at NYU and NYIT. Follow him on Twitter at .

Agenda

Social Media for Social Good Camp will focus on practical, down-to-earth tactics and strategies that busy professionals can immediately take to engage supporters. The emphasis is on actionable takeaways. You’ll be introduced to several examples of nonprofits and volunteer organizations that are creating impact – with real-world examples you can learn from.

We encourage interaction and questions during our sessions! what you’d like to see covered, and tell us if you have any lessons learned that you’d like to share.

Some of the questions we’ll cover:

  • What strategies & tactics will motivate supporters and newcomers to take specific actions on behalf of my organization or cause?
  • What are the essential elements of a successful advocacy campaign?
  • How can I successfully use social tools to mobilize volunteers, spread awareness, enlist supporters, raise funds and drive action?
  • What metrics are critical to measure? (To drive social media decisions, ask, “What does the data say?” instead of “What does my gut say?”)
  • How can storytelling and video advance the mission of my organization?
  • Which organizations are creating impact, and what are they doing right?
  • What are some of the cutting-edge tools and resources available for change agents looking to make a difference?
  • What do you want to know? in advance.

Where possible, we’ll use a roundtable approach and a short small-group breakout session that encourages dialogue and interaction.

This is part of Socialbrite’s nationwide series of social media bootcamps. It has been presented to positive reviews at Personal Democracy Forum in New York and at Sustainatopia in Miami.

Hear what Jeff Pfaff, founder & CEO of mtbMobile, said about taking the bootcamp in this 60-second audio:

Jeff-Pfaff.mp3

Bonus materials!

In addition to this 3-hour live training, during the bootcamp you’ll also be able to access these full-color handouts and guides at no additional cost — and share them with your team!:

  1. 12 Steps to Mobilize Your Cause – Summary of all the action items you need to conduct a successful campaign.
  2. Team Collaboration – Tools to help you work with other organizations or your own team members in multiple locations.
  3. 15 Best Practices for the Social Web – High-level principles to help you succeed in social media.
  4. 12 Social Action Hubs – Selectively plug into some of these online communities and crowdsource platforms to promote a social cause.
  5. 40 Hashtags for Social Good – Use these Twitter hashtags as you tweet for your cause to gain wider visibility and viral help from the community.
  6. A Mobile Activism User’s Guide – A 16-page guide introducing you to the world of mobile activism and showing you how you can take your organization mobile.
  7. 10 Mobile Apps for Social Good – Apps for your iPhone or Android.
  8. 6 Twitter Tips for Change-Makers – A series of tips to help your organization use Twitter more strategically.

We’ve never had a disappointed attendee! Please register now!

Learning from Playing Tag

Tuesday, November 9th, 2010

David RayToday’s post comes from David Ray, Chief Strategy and Public Policy Officer for Points of Light Institute.

About a week and a half ago ago we launched the updated Get HandsOn Campaign website and the Tag Service Challenge–our first social media outreach campaign.  We approached this effort in the spirit of “launching and learning.”  We’d done our homework and gotten some good advice from folks who had staged similar efforts.  We’d set goals and established metrics against which we’d measure our progress but we knew going in that we didn’t have all the answers.  So in that spirit over this and the coming social media challenges we’ll launch I’ll periodically share what we’re learning and the questions we’re trying to answer.  I hope we can learn together.

As of this morning (Tuesday, November 9) we’ve topped 2,100 people who’ve signed up for the campaign.  To be honest, we’d hoped to be growing at a more rapid pace but then again, we’ve never done this before.  We’re not the Pepsi Refresh Project.  Similar in some ways, yes, but we’re not asking people to give their own money or vote for how to allocate someone else’s.  We’re asking people to commit their time and talents, join an online community, and then Tag others to do the same.  So, is 2,100 members roughly 12 days into Tag good, bad or just about right? Are there other efforts we should be benchmarking ourselves against?

———————————————————————————————————————

Get HandsOn Tag Challenge Update!

Yesterday’s Get HandsOn Tag Master was Lindsey Weissman!  Lindsey has won a pair of round trip tickets on JetBlue, $25 for themself, and $100 for their favorite charity!

Today’s Celebrity Tag is !  Tag Dave for swag!

Are YOU up to the challenge?

Join Create The Good on October 22 for a virtual #AllUCanTweat

Thursday, October 21st, 2010

by Jen Martin, Senior Specialist, Office of Volunteer and Civic Engagement, AARP

“…the first essential component of social justice is adequate food for all mankind.” -Norman Borlaug

Nearly six million older Americans face hunger and the number will only increase as the aging population grows.

Between 2006-2008, the percentage and number of poor and near-poor elderly struggling with hunger or lacking sufficient nutrition and food resources more than doubled – from 4.7% to 10.1%

Nationwide, AARP and AARP Foundation are launching anti-hunger initiatives including volunteer-led food drives Create The Good and Comparti es Vivir, a major fundraising campaign, new online hunger resources and information at www.aarp.org/hunger and — and local SNAP outreach and assistance.

And as part of the broader AARP hunger initiative, Create The Good is hosting a social media tweetup this Friday we’re calling, “#AllUCanTweat.”

For three hours (11 a.m. – 2 p.m. EST) on October 22, Create The Good is inviting you to a virtual discussion on the growing issue of hunger, specifically for older Americans. Did you know that Older Americans most at risk for hunger are:

  • Age 60-64
  • Living with a grandchild
  • Living at or below the poverty line
  • Undereducated (less than HS)
  • African-American or Hispanic
  • Divorced, separated or have never been married
  • Renters

Are you or someone you know in any of these categories?

Do you have a Facebook or Twitter account?

How about a personal blog?

If so, join us to learn how to help your loved ones get the benefits and information they deserve.

Using the Social Web to Drive Real-World Social Action

Friday, October 15th, 2010

by , Hand’s on Network

I’m in Las Vegas today with of VolunteerSpot, of KaBOOM and of Crowdrise. We’re presenters in the Cause Track at the Blogworld New Media Expo talking about how to use the social we to drive real world social action.

In other words, how can anyone mobilize friends, fans and followers to take real actions that make a difference?

As we planned the session, it occurred to the four of us that that people are still inspired and motivated in traditional ways – even if it’s happening through a new medium.

In our session today, we hope to gather the collective wisdom of those in the room to create a more complete list, but as we head in to our workshop, I’ve outlined a few of our ideas for applying the best practices of traditional volunteer management to distributed action in the social space.

We’d love to know what ideas you have and what you would add to this list. 

Leave us a comment with your ideas, won’t you?

Here are some of our initial thoughts…

Make a personal appeal - the number one reason people volunteer is because they were asked.  This doesn’t mean they were asked via a mass e-mail, a generic tweet or a mass Facebook event invitation.  Someone they knew asked them personally.  Keep this in mind when recruiting within social networks.

Tell a compelling story - never underestimate the power of story!  Tell your story.  Why is the cause important to you?  How and why did you get involved?  What kind of change do you believe is possible if others get involved?  If you speak personally and from your heart, your friends will respond.

Make folks feel part of something larger than themselves – all of us want to find meaning in our lives.  You’re not just asking for help, you’re offering people an opportunity to contribute, to participate in making a difference.   Let this help you overcome your fear that you’re burdening folks with your request.

Make your ask relevant – think about the needs/concerns of your social media networks and how what you’re asking of them speaks to their needs and concerns.  Let them know what they’ll get out of it.  Don’t be shy about this one.  The truth is that all of us end up getting more than we give when we volunteer.  We’re transformed for the better by the experience!

Think creatively- How can you spread your ask beyond your immediate network? Brainstorm ways to create incentives for your network to pass it on. Can you make a game out of it? Might you offer a prize to the person who recruits the most people to join the effort or raises the most money for your cause?

Make it easy – remember volunteers have to be eased into a commitment. Make it quick and easy to take immediate action, ask for specific actions and small commitments first and work up to larger commitments.

Don’t waste volunteer’s time, be organized.  (Enough said?)

Invite volunteers to get involved in planning and shaping the next project.  (First you ask the mom to make cookies for the bake sale and the next thing she knows she’s President of the PTA!)

Report back – let people know the larger impact they’ve made possible.  Share the results of your team’s collective action.  How many students were tutored?  How many houses renovated?  How much money was raised?

Don’t skimp on the thanks & recognition.  Always thank and recognize your volunteers and donors.  You can send them an e-mail, call them, write on their Facebook wall, send a tweet out about them… just don’t forget to thank them.

What would you add?

Related Posts & Articles

Volunteerism at the New Media Expo? You Bet!

Saturday, October 9th, 2010

by , VP of Social Media, Hand’s on Network and , CEO, VolunteerSpot

On Friday, October 15th at 12:15 p.m. PST, we’re facilitating a  session at the BlogWorld New Media Expo exploring what’s most effective in inspiring, equipping and mobilizing people to make a difference and take real world action.

We’ll be joined as facilitators by of KaBOOM and of Crowdrise.

This won’t be a ‘talking heads’ panel discussion.  Instead we’ll be calling on the wisdom of the crowd and challenging participants to drive real-world action right there, in the moment, from the conference room. (And there will be some cool prizes too!)

Session participants will compete to earn points and prizes for creating real-world actions that range from simple, like re-tweeting of messages,  to more complex commitments like persuading friends, fans or conference attendees not in the room to pose for humorous photos or make commitments to charities or causes they care about.

Between the four of us, we have boatloads of experience mobilizing people to make a difference.  If you’re coming to Blogworld and you attend our session, we’ll share simple best-practice strategies as well as demonstrate the way that social media can amplify your power to create change and involve friends, family, community volunteers and others in your local and networked communities.

There couldn’t be a better time to talk about mobilizing people to take real world action.  October 23, 2010, just one week after Blogworld closes, marks the 20th anniversary of Make A Difference Day, the largest national day of community service.   We hope you’ll Make A Difference in your community.

  • Spread the Word
  • Create a Project
  • Find a Project
  • Get Resources
  • Share Your Story

Follow the conversation on Twitter at #BWERWA at 12:15 PST on October 15th!

BlogWorld Expo ‘10 here we come!

4 Tips for Using Social Media to Mobilize People

Tuesday, September 21st, 2010

by ,  HandsOn Network

Remember the Service Nerd Fantasy Panel discussion that took place at the National Conference on Volunteering and Service this summer?

I’ve been reviewing the Q&A footage from the session and pulling out the juiciest nuggets.

In the clip below, and discuss ways that social media could – or should- be used to mobilize people to take action.

As the he New Media Director of President Obama’s 2008 campaign, Joe Rospars learned a lot about how to engage people in the digital space.

Jack Dorsey, one of the founders of Twitter, talks about strategies for engagement that don’t sound all that different from what we already know about engaging people – the same things that work off line also work online.

Give it a look…

Thinking about this commentary in the context of mobilizing volunteers, I’m taking away a few key points.

Joe Rospars reminds me that I’ll be more successful engaging and mobilizing people if I involve them in planning and shaping the project itself.  (This has always been true, right?  Now to make it true in our online social spaces!)

He also reminded me of the way that volunteers have to be eased into a commitment.  We’re all more likely to sign up for something simple first.  His remarks make me think about how to create levels of engagement online – from light and easy to increasingly committed.

Jack Dorsey’s comments reminded me that all of us like to feel part of something larger than ourselves.  Letting people know what kind of progress is being made, how their efforts fit into the larger impact is a great way to do this.

Finally, it was interesting to hear him say that Twitter’s biggest successes have been those that bring people who met online together, face-to-face.

All of us want to be more connected.

Let’s make sure we create offline opportunities for our online communities to come together.

Related Posts:

  • Joe Rospars on Effective Organizing
  • Mobilizing Volunteers with Social Media
  • Finding the ROI in Social Media

Shop Online While Supporting your Favorite Nonprofit

Thursday, September 16th, 2010

"volunteer fundraising"by Kimber Burgess, HandsOn Network

Now I will feel a little less guilty the next time I purchase a pair of shoes online that I may not really need, by knowing that a percentage of my sale went back to HandsOn Network.

HandsOn Network is one of Endorse for a Cause’s first nonprofit partners along with several other great organizations like ,  American Red Cross, American Cancer Society, Humane Society, The Nature Conservancy and CARE.

Endorse for a Cause is a social endorsement website that allows online shoppers to “endorse” their favorite online retailers to their friends and contacts through social media.

When you endorse your favorite online retailers, you are also supporting your selected causes! It’s easy!

Online retailers give a percentage of the shopper’s sale to the chosen cause through Endorse for a Cause.

Target, , Zappos and Toys R Us are just a few of the many online companies participating.

It was very easy to sign up and I now have my own profile where I can see how much I’ve helped raise for HandsOn Network.

It’s definitely worth checking out – here — and check out my new shoes!!

NCVS Panel: Social Media for Social Good

Wednesday, August 11th, 2010

by Chris Noble

Quick!  What’s the best social media advice you’ve ever gotten?

Are you thinking about it? Think about the person who gave you that advice.  Now think about how you’ve applied it in the days or months since it was offered.

Got it? Hold on to that memory.

Follow-up question: Is that “social media” advice different in any way from other sound advice you’ve received from friends and colleagues?

I hope not.  Because the best advice in social media is about how to be a person, and about what’s important to any form of interaction.  If what you’ve been told only applies to social media, it’s not gonna serve you very well when the next thing comes along.

Case in point: This video from the Social Media for Social Good panel at NCVS (The National Conference on Volunteering and Service).   If you’ve seen the previous videos in the series, you know it’s a cast of all-stars: , , , and .  As good as they are, the most compelling thing about this segment is how the wisdom they’re imparting is valuable across many disciplines.

In a nutshell: (No, Craig, that’s not a reference)

1. Few create, many watch – Paul explains the 1-9-90 rule of how content is created and consumed.  It applies to more than just the internet.  If your goal is getting a mass of people to participate, whether by volunteering, donating, voting, etc. the best way to pursue that goal is to remember that your storytellers are a precious resource.  In nonprofit organizations, this means your leaders, the folks that are rallying others toward a campaign goal or event.

2. Lead by example/ lead by listening – So, if your leaders are your storytellers, get ‘em out there!  Joe talks about how important it is for organizations to show leaders in action, and to create a story of leadership that inspires others to become leaders within the group.  Andrew echoes by pointing out that groups need to look externally for leadership as well – taking examples from what others in the space are doing well (and poorly).  Craig goes a step further by reaffirming that social media is about talking to people: respecting them, listening to them and inspiring them.

3. Use the right tool for the job - There’s the old saying that if all you have is a hammer, everything looks like a nail.  Asked about what tools nonprofits to use, the panel flirts with open source and new media for a bit, then comes right back to… email.  Yup.  There’s a little rally at the end of this clip where the gang agrees that capturing email addresses and using email to mobilize your forces is still the most powerful way to maintain a connection with your donors and volunteers.  (That’s gotta be good news for the Flowtown team, who make it their business to leverage email lists to best social media effect.)

All good lessons, and all reusable no matter what the future holds. Naturally, these guys say it better.  So take a look:

Related Posts

  • NCVS Panel: Mobilizing Volunteers with Social Media
  • Service Nerd Fantasy Panel Discussion
  • NCVS Panel: Finding the ROI in Social Media
  • NCVS: Joe Rospars on Effective Organizing

Originally posted on What Gives?! and cross-posted here with the author’s permission.

How to Use Social Media to Recruit, Retain & Recognize Volunteers

Friday, August 6th, 2010

by Jessica Kirkwood, VP Social Media, HandsOn Network

As the chief social media geek at HandsOn Network, my job is to think about ways that social media tools can be used to motivate people to volunteer.

How can online tools enhance and accelerate community building to sustain volunteer engagement?

Social media tools have tremendous potential for building community around a project among participating volunteers.

Once you get volunteers to your project the first time, online community building can help keep them coming back.

Using Social Media for Volunteer Recruitment

Start a and invite volunteers to “like” it.  Set up your project as a calendar event on Facebook and invite your volunteers to sign up – and to invite their friends as well. Remember to send a personal message to each volunteer that signs up through Facebook to introduce yourself, confirm their attendance and let them know you’re counting on them showing up.

Create a for the project and ask volunteers to “follow” the account. Use Twitter to share #volunteer opportunities. (Using the in the text of your tweet will launch your tweet into Twitter’s volunteer conversation.) You can also share last minute project updates like changes in driving directions through Twitter. During the project, upload and tweet photos for those who couldn’t join that day to show them what they’re missing.

Create a video that makes a compelling case about why the project is important and asks people to get involved. Share the video through the project’s Facebook page and share it via Twitter.

Using Social Media for Volunteer Retention

Creating a blog can be a great way to build community around your volunteer project. A blog post is a great format for storytelling and can be a place for you to share stories such as: sharing the founding story of the agency or neighborhood partner; sharing stories of the kind of impact you’re having because the project exists; or recognizing a stellar volunteer by telling his or her story.

Invite your volunteers to contribute stories to your blog or to post stories on their own blogs – ask them to reflect on their participation, the difference it makes and why it matters.

(If you don’t have the time to maintain a traditional blog, consider using a microblogging platform like where you and all your volunteers can share anything from photos, to stories, to short updates.)

Post project photos to the project’s Facebook page for your volunteers to enjoy and share. Invite volunteers to post their own – on your Facebook page or theirs.

Engage volunteers between volunteer projects by holding a photo or video contest.  Ask volunteers to post their best photo or video footage of the project on your Flickr group page or on your YouTube channel and ask your community of volunteers to vote for the best one.

Crowdsource ways to improve the project by asking volunteers connected to your project’s Facebook page to share their input and ideas. For example, each week after the project, consider posting questions on the project’s Facebook page like:

  • What went well at this week’s project?
  • What do you think could have been improved / what would you suggest we do differently?
  • What ideas do you have for…?”

Experiment with what kinds of content engages your volunteers most.  Do they want to engage online with content that is mostly positive and celebratory or would they rather grapple with ways to address the root causes of your community’s social challenges?

Using Social Media for Volunteer Recognition

Tell a phenomenal volunteer’s story through a blog post.

Enter your project on Foursquare and encourage your volunteers to “check in” when they attend.  Offer some kind of small reward to the volunteer who is the reigning “Mayor” of your project.

Interview your nonprofit partner or a beneficiary of the service project about why it matters to them and share the video with your volunteers online as a thank you message.

Post statistics about the impact your volunteers are making on your Facebook page.

Write a note of thanks on a volunteer’s Facebook wall.

Invite volunteers to help support your social media efforts. Volunteers can manage all of the ideas listed here – and more – as part of their volunteer commitment to your organization.

These are just a few of our starter ideas. What ideas do you have?

Originally posted as guest author on VolunteerSpot’s Summer of Service blog series. VolunteerSpot’s free online volunteer coordination tool saves time and makes it easy for more people to say YES to making a difference.

Lessons from KaBOOM!

Thursday, July 8th, 2010

by Jessica Kirkwood, Vice President for Social Media, HandsOn Network

On my flight from Atlanta to New York for the National Conference on Volunteering and Service, I made the good decision to read ‘Breaking New Ground: Using the Internet to Scale‘, a case study of KaBOOM! written by The Monitor Institute.

The report highlights the ways KaBOOM! has been experimenting with online tools to put their model approach to playground design and building in the hands on interested communities everywhere.

KaBOOM! believed giving away their model might be the fastest, most efficient way to create more places to play in more neighborhoods and communities faster.

As a result, KaBOOM! launched a new “playday” planning tool that anyone, anywhere can use to lead a community driven playground design and build project.  You can check it out here: http://playday.kaboom.org/projects/16-ryan-playground-park

The report, (which Heather McLeod Grant and Katherine Fulton have made eminently readable) outlines some of the key lessons KaBOOM! has learned since their experimentation online began.

Because KaBOOM! playground builds are, at their core, community driven, well-organized volunteer projects, the lessons learned are both relevant and useful for HandsOn Network.

The topline lessons discussed in the report include:

1.) Keep it simple and concrete

KaBOOM! realized the easier they could make it for people to understand their model, the more easily it could train others and equip them to lead a playground build in their community on their own.

2.)  Treat your online strategy as mission-critical

Interestingly, KaBOOM!’s online strategies don’t exist to support its other programs; they are, themselves, a key strategy for achieving the mission.

3.) Build your own technical competency

Overtime, KaBOOM! learned that it was less expensive, more efficient and more effective to hire and keep developers on staff.

Ultimately, they were more familiar with the impact the organization could have and were able to make changes quickly, get them right the first time and produce online results that fit the organization’s culture and brand.

4.) Nurture your online community via its leaders

KaBOOM! learned that it needed to provide ‘high touch’ support to online volunteer leaders who took on the task of planning a local playground build.

“Raising money, recruiting volunteers, and planning a playground build is a huge undertaking.”

A full-time KaBOOM! staff member supports the online project leaders in the same way a volunteer manager would support more traditional volunteer leaders.

5.) Create incentives for action

KaBOOM! found that self-mobilization is a high hurdle to ask online supporters to jump and so the organization finds itself increasingly focused on delivering both soft and hard incentives to reward self-organizers.

Specifically, KaBOOM! is developing an online, points-based recognition program for active volunteers and they’ve discovered that the chance of winning even a relatively small financial grant for a playground project can serve as a significant incentive.

6.) Give up credit to increase your impact

KaBOOM! offers it’s online tools for community based playground design and build projects at no charge.  They’re focused on their larger objective – the number of safe places to play – and not where and when their brand shows up.

7.) Care more about real-world outcomes than online metrics

While KaBOOM! tracks a great deal of statistics about their website, the number of real-world playgrounds that are built by people using its tools to organize themselves – an the impact of these playgrounds on the local children and communities – is what really matters to them.

I spoke to Jim Hunn, Vice President of Mass Action at KaBOOM! about the report as well as KaBOOM!’s web site and I was intrigued.

Take a look at the playday planner site and the way that the user checks off activities once they are completed.

Jim told me that the first version of their playday site asked users to follow KaBOOM!’s playground build model in a linear fashion – in the order KaBOOM! laid out the steps.

(Photo by via .)

What they learned was that they had to let go of their model a bit.

They discovered that users wanted to see all the steps in an overview and execute them in the order that made the most sense for their particular project and community.

Like KaBOOM!, HandsOn Network cares about increasing the number of people volunteering in the world.

We believe that service offers a solution to many of our most critical social challenges and that every person can discover their power to make a difference, creating healthy communities and vibrant democracies around the world.

Increasingly, we too are putting self-organizing tools directly in individuals hands and hoping to achieve greater impact in the world by inspiring, equipping and mobilizing people to be the leaders they’ve be waiting for.

I’m grateful to KaBOOM! and The Monitor Institute for sharing their lessons in such an open and transparent way so that we can benefit from the path they’ve already traveled as we move forward.

Thanks, KaBOOM!